BMW of Westbrook

What a GREAT Experience. We were greeted with promptness and courtesy as we pulled up. Ron was very knowledgeable and guided us every step of the way. Steve answered our questions very clearly and also offe and courtesy as we pulled up. Ron was very knowledgeable and guided us every step of the way. Steve answered our questions very clearly and also offered useful advice. We have a 328xi and I am very pleased with it so far. I like very much that they offer full service after you buy a car. They seem to care about their customer's satisfaction even after we drive the car off the dealership lot. Their service center seemed clean and inviting. It was a wonderful experience and we hope to have a long and positive relationship with Bill Dodge More

My son brings his car here all the time and has no problems at all. These types of cars are built very well and do not require much maintenance. The service advisers are very knowledgeable which made problems at all. These types of cars are built very well and do not require much maintenance. The service advisers are very knowledgeable which made the whole process a breeze. Price was right too! More

OMG This place is sooo awesome! Everything they do is soooo perfect. Everytime I go to the service department I experience total greatness. I absolutely love the car they hooked Jadin up with! Steve has soooo perfect. Everytime I go to the service department I experience total greatness. I absolutely love the car they hooked Jadin up with! Steve has got to be the greatest service advisor known to man kind. I can't wait to go back!! More

The place is really clean.. Almost spotless for a car dealership. They do a very good job washing your car. The people working are really nice to me. I love looking at the new cars in the showroom. I hop dealership. They do a very good job washing your car. The people working are really nice to me. I love looking at the new cars in the showroom. I hope I can buy a new one soon! Dana More

I have been to over 20 BMW dealerships on the east coast with my 4 vehicles in the past 8 years. This is one of the best car dealerships I have ever been to in my life! The location is prime right outside t with my 4 vehicles in the past 8 years. This is one of the best car dealerships I have ever been to in my life! The location is prime right outside the city of Portland. I am extremely picky about my vehicle and I constantly monitor this dealership to make sure proper work takes place. I have been in the back and met allot of the guys working on my cars as well as meeting the floor staff. For the past year on about 7 visits I have had nothing but perfect service from this dealership. I throw them some of the strangest problems. Some of which they have fixed right on the spot! Working with Steve and Ron is truly a pleasure. I am so lucky for the way they treat me! They both personally test drive my car to make sure it's running perfect. Sometimes they pick me up on the side of the road. Other times they offer a loaner in a flash. Nothing but perfection from these two gentlemen. Honestly the best BMW car dealership in the northeast hands down! More

I usually go for my boyfriend to drop off/pick up his bmw. Everyone at the front desk is really nice and helpful. I don't know much about cars and they usually take the time to explain everything to me. bmw. Everyone at the front desk is really nice and helpful. I don't know much about cars and they usually take the time to explain everything to me. The only bad thing about this place is once I had to wait 10min to pickup my car but they do take really good care it. More

One of the best car dealerships I've been to in a while. The salesman don't hound you at the door. The service area is relaxed and the coffee is really good too. The main reason I go is for price. I while. The salesman don't hound you at the door. The service area is relaxed and the coffee is really good too. The main reason I go is for price. I had a problem with my older BMW and went to most of the guys in the area for a quote. They offered the best price out of my 4 estimates. Keep up the good work! More

As a first time BMW owner, I am proud of my car and can’t say enough about my previous dealership, but after moving to Maine I brought it to Bill Dodge Auto Group and Collision Center in Westbrook, Maine and say enough about my previous dealership, but after moving to Maine I brought it to Bill Dodge Auto Group and Collision Center in Westbrook, Maine and had an amazingly regrettable experience, that cost me out of pocket for a situation created by Bill Dodge and their 3rd party vendor. I am hoping this will lead to a much better experience for customers in future and changes in customer service…as I have no interest in any further dealings with Bill Dodge. I brought in my 2011 BMW 328i to have a very small dent about the size of a quarter taken out of the roof of the car. In the past we had less than happy experiences with collision centers and we wanted to be sure of making the right choice…as previously our GTI came back with swirl and bake marks in the car and wasn’t cleaned after the repair. After putting in a claim through Geico, the Geico estimator, John Malloy highly recommended Bill Dodge Collision Center. I paid for a rental and days went by without a follow up phone call to let us know how things were going. After not hearing anything I called on my own to follow up and was disappointed to learn that apparently glass removal and replacement is done by a 3rd party, not Bill Dodge, who broke the windshield on removing it. We were never contacted to let us know this had happened and that we’d be getting an aftermarket windshield, not the BMW OEM windshield it went in with. As opposed to calling us, James Caron (the service advisor handling our work) had called Geico immediately…but never informed us. Geico then only approved an aftermarket replacement only. We also were never given the option to pay for the difference…and found out that the law in terms of aftermarket parts is different here than in New Hampshire and Massachusetts (under 30,000 you can request OEM replacement parts on work paid by insurance). As our vehicle is leased, I contact BMW USA to ask about how this aftermarket windshield would affect our turn in and was assured it would be okay. On principal alone it didn’t seem right anyway that Geico or we (if we had paid the difference for an OEM windshield replacement) would have to pay anything considering a vendor hired by Bill Dodge and thus acting as agent on their behalf, broke it to begin with. Our frustration was handled poorly by James Caron who responded, by simply repeating, “don’t go there with me.” After the fact, we found out through the service manager (who handled the situation incredibly well and was very nice) that the windshield can commonly break on removal...but if so, some expectation should have been set with us to be prepared for the possibility. The work was completed today and I just went down to pick it up. After checking through the car, I was dismayed to find that it hadn’t be fully cleaned after the work had been done and there were rough, unwaxed areas on the paint, and a white powdery residue throughout the car on the trim and seats. At this point I just wanted to leave with my car and didn’t feel like arguing the issue, however when I went to adjust the mirror to drive off, it fell off in my hand. Suffice to say I was furious and James Caron was going to get the rental back, but I was not leaving after driving almost 2 hours to get there…to go home without my car and to wait for more work to be done. He did let slip a comment that was telling when he said, "these things keep happening." They drove the car back around to have it re-detailed and called the 3rd party vendor who showed up in an old, unmarked van and I found out at that point that the vendor isn’t actually a glass company per se, it’s this 1 guy who has his own company. It didn’t fill me with a degree of confidence. The glass guy’s solution was to use a “stronger glue” the second time he attached the mirror…why wouldn’t he have done this in the first place? I’m glad it fell off in my hand before leaving…and not while on vacation in a few months in 90 degree heat. After returning home I was finally relaxed enough to look the car over and as I clean it frequently and did so before bringing it in, there is still a white substance all overthing…some liquid that the dripped down on the door frame and all the interior glass is covered in some kind of film. So on top of the extra money I shelled out for a rental beyond the simple dent fix, I am now going to pay for detailing work to be done to get my car back in the condition it was in before I visited Bill Dodge. To be honest, after all of this I greatly wish that we’d have left the dent alone in the first place…what started out as something small ended up costing time, money and generating frustration and was just about the worst experience from a customer service standpoint I’ve been through. To be clear, the only fault I find directly with the Collision Center is us having to find out information on our own, as opposed to be informed…and to have to continually chase down the service guy handling our car to find out when it would done and what was happening. The communication was poor and unbecoming of a BMW Dealership and the finishing work done by the detailers was sloppy. The service advisor should’ve reviewed in detail the work done before handing it over to a customer and have me have to review the work. I’m sure you can relate to the understanding that when you work hard for what you have it can be immensely frustrating to have it damaged. It’s also a BMW, not a Yugo…we appreciate finally owning one and had expected it to be treated by an Authorized Dealer of BMW with the same respect we give it…and clearly the guy in the old, unmarked van and the Bill Dodge Collision Center detailers do not. More

My 2011 BMW 328cxi with <25k miles developed total electronic system failure. Very scary. Bill Dodge sent a nice guy to pick up the car, replaced the control system, then identified the radio needed electronic system failure. Very scary. Bill Dodge sent a nice guy to pick up the car, replaced the control system, then identified the radio needed replacement, then another part associated with the radio.....this took a full week. When i got my car back, a warning light for SOS came on, which turned out to be the BMW emergency assist program which wasn't working. Multiple phone calls, promises to fix in my garage, trip back to the dealership and another entire week later, I return to Maine from a business trip to find that my car isn't fixed and neither Ron nor Steve Crossman seems to think it's a serious issue that I haven't had my car for 2 weeks. They are happy to give me another loaner, and say the SOS system needs to be turned on by BMW and then I can test it..... I have wasted time on multiple calls to Bill Dodge, no one has apologized, no one knows why the probems have occurred, and they don't seem to care. No one has a reason why they didn't figure out the problem earlier this week and get BMW to turn on the SOS system and test it themselves, so they could return the car to me. My conclusion, never buy another car from Bill Dodge, and don't buy another BMW. Their service and attention to my needs is woefully lacking. Jean Hoffman More

I was looking to buy a new BMW Z4, but first wanted a test drive. I was told by Michael Parsons that they did not have one on the lot and he implied I really did not need to do a test drive. I asked hi test drive. I was told by Michael Parsons that they did not have one on the lot and he implied I really did not need to do a test drive. I asked him to set one up that I could drive to and he really was not helpful at all. He just kept saying when they got one I would get a call. I contacted 2 other BMW dealers outside of Maine and got a totally different experience. They were very helpful and found me a car to test drive. I ended up ordering a new Z4 from the factory through a great dealer in Stratham, NH. They will also pick up my car at my house or office for service. They will give me a loaner while they have my car. I would have liked to support my local dealer, but after this I felt I had no choice but to take my business out of state. More