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BMW of Westlake - Service Center

Westlake, OH

4.7
2,020 Reviews

2,020 Reviews of BMW of Westlake - Service Center

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June 25, 2021

Everyone was very helpful and friendly. Got the job done quickly and made it an easy process for me. Had a really great experience overall. More

by ANI_BOMMIREDDY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Cordell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2021 -

BMW of Westlake responded

Thank you for letting us know about your positive experience!

June 25, 2021

Great service , and great response On taking cardd Ed of any problems that come up. More

by ROSS23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Strunk
Jun 25, 2021 -

BMW of Westlake responded

Thanks for the great review!

June 24, 2021

All great. Process was smooth but getting parts took a long time More

by ANTON4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nate Lieb
Jun 24, 2021 -

BMW of Westlake responded

Thanks for the great review. All BMW genuine parts are delayed coming out of all warehouses at this time so we apologize for this inconvenience.

June 24, 2021

IN 25 WORDS JIM STRUNK WORKING WITH HIM OVER THE MANY YEARS HAS BEEN GREAT. I HAVE FOLLOWED HIM TO EVERY DEALER AND WILL CONTINUE TOO. More

by jpsgag
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Strunk
Jun 24, 2021 -

BMW of Westlake responded

Thanks for the awesome review about Jim!

June 24, 2021

Always pleased with the work the BMW of Westlake crew does. We depend on them for quality work for both of our vehicles. And, truly, they’re all just really awesome people to work with. More

by BKORODEWALKER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2021 -

BMW of Westlake responded

Thanks for this amazing review about the team at BMW of Westlake!

June 24, 2021

Very pleased with Jim and the timely service and the cashier was very nice More

by classybells
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Strunk
Jun 24, 2021 -

BMW of Westlake responded

Thanks for the great review!

June 24, 2021

Nate did a great job! He had me in and out in the time he said and fixed my issues. He also followed up a couple days later! More

by DSNYDER10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nate Lieb
Jun 24, 2021 -

BMW of Westlake responded

Thanks for the awesome review about Nate and BMW of Westlake!

June 21, 2021

Brittaney was very helpful, knowledgeable and provided a rental while my car had service completed. More

by JENNIFER.HOFFMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2021 -

BMW of Westlake responded

Thanks for the great review about Brittaney and BMW of Westlake!

June 20, 2021

Great service and professionalism. Very happy with the service and overall experience. I’ve purchased three BMWs at this dealership and will continue to do so. More

by BRETPO7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Cordell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Strunk
Jun 20, 2021 -

BMW of Westlake responded

Thanks for your loyalty and this great review!

June 20, 2021

The service staff are friendly and caring. They take the time to explain what is wrong with the car and what the fix is. They are respectful. More

by harps210@yahoo.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Strunk
Jun 20, 2021 -

BMW of Westlake responded

Thank you for this awesome review about BMW of Westlake service!

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