About Us
Copyright 2018 DR Media Holdings, LLC
Search
Back

BMW of Westlake - Service Center

5.0

35 Lifetime Service Reviews

24690 Sperry Drive, Westlake, Ohio 44145

35 Reviews of BMW of Westlake - Service Center

Sort by Write a review
May 19, 2018

"Recall of 2018 X3"

- Clem Kissling

I had my 2018 X3 serviced last week by BMW of Westlake. It was easy to make the appointment and brought my car in a few days later. The customer service staff were very friendly and informative as to the nature of the fix and approximating the pick up time. As it turned out, they had my car repaired in about an hour and called to let me know it was ready for pick-up. It was one of the best "no-hassle" service repairs I have ever experienced!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
John Cordell
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Brittaney Quick
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
April 13, 2018

"Great service by Jim Strunk "

- Razi786

Jim's service was very good when I took my car in for service. I have always been greeted well by the service staff, service is excellent, professional and courteous Jim explained to me what needed to be done. I have been satisfied by the Client Sales Advisor Steve, and with Jim as the service advisor.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
John Cordell
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jim Strunk
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Justin Niedzwiecki
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Steve Mihalic
April 05, 2018

"picking up license plates was easy and quick "

- Betsyb66

Jimmy was quick to recognize me and assist me in getting my new plates put on my new vehicle. He was friendly and made sure I did t have any questions about my new car and offered to have it washed as well. What great service!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jimmy Laumer
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
December 28, 2017

"John Cordell’s excellent service"

- moonlit

John’s service was excellent in every respect and he exceeded my expectations. I was greeted in a very friendly, professional manner and John also took the time to explain certain features of my vehicle that I was unfamiliar with. I would gladly recommend Westlake BMW to anyone interested in purchasing a vehicle due to the satisfaction I’ve received from the service department at the dealership. Sandra L. Calori

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
John Cordell
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Dec 29, 2017 -

BMW of Westlake responded

Thanks for the great review about John and our service department!

December 21, 2017

"Prompt Friendly Professional"

- cb1951

This was my first experience with the service department, I was pleased by the staff's friendly yet professional attitude. I was told to expect an hour wait and it turned out to be less.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jim Strunk
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Dec 21, 2017 -

BMW of Westlake responded

Thanks for the awesome review about Jim and our Service department!

December 20, 2017

"Prompt Professional Service"

- CV335

Recently brought my vehicle in for the Takata Air Bag recall. Prompt, fast professional service. In and out of the store in less than 45 minutes as promised by the service staff!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Dec 21, 2017 -

BMW of Westlake responded

thanks for the great review about Service and Brittaney!

December 20, 2017

"Great service."

- rw641

I usually arrange service on my 10-year old X3 through Jim Strunk. Jim routinely does a great job of trouble-shooting the issue, explaining it to me, and getting the service scheduled and done efficiently.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jim Strunk
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Dec 20, 2017 -

BMW of Westlake responded

Thanks for the great review about our service department and Jim!

September 24, 2017

"Steve Mihalic is the best of the best"

- Razi786

Steve Mihalic is the best sales advisor I have ever dealt with. With some issues that I have had with my car, Steve went out of his way to drive my car for 2 days to see if the issue can be duplicated. He is so very caring goes out of his way to satisfy the customer. There are very few sales advisors who pays so close attention to details for his clients. My Kudos goes out to him for a job well done, and needs the dealership recognition for his outstanding customer service.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Steve Mihalic
June 24, 2017

"Going Beyond The Normal Call For Service"

- Dan Hewitt

Two weeks ago my alternator went bad on my 2012 Honda Accord, leaving my car without power. I managed to exit the highway (Rt 90) onto a safer suburban street, but was completely stranded a day before leaving for vacation. The closest dealership was BMW of Westlake, so I called for a tow to their service department. Even though it was after 5pm I was able to reach General Manager, Adam Moon. He immediately arranged to have my car picked up - the tow truck arrived in 15 minutes. I left for vacation the next day, but while I was gone Adam and his service staff procured the part, repaired the vehicle and had it delivered to my home in Avon, so that it was completely ready when I returned. There could not have been a more convenient outcome. I truly appreciate the commitment to helping me in a tough situation - especially in light of having to service a car that they don't typically see. Best to Adam and his outstanding Service Department .

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
John Cordell
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Adam Moon
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
January 17, 2017

"Excellent Service"

- luthardt11

Steve and Q once again made my BMW experience smooth and easy... This is my second BMW I have purchased from BMW Middleburg Hts. Bottom line: They give you the best price and the best service of any of the BMW dealerships I have shopped at. I tell them what I want, they give me the best price, and then I come in and get it within a hour or two. Thanks again, James

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Qasim "Q" Shirazi
1
...
1 - 10 of 35 results