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BMW of Westlake - Service Center

Westlake, OH

4.6
269 Lifetime Reviews Review Dealership

269 Reviews of BMW of Westlake - Service Center

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November 25, 2020

"I always get competent service at a fair price from BMW..."

- cedarhank

I always get competent service at a fair price from BMW Middleburg Heights. I send my BMW friends there for pre-owned vehicles and repairs and maintenance

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Recommend Dealer
Yes
Employees Worked With
November 24, 2020

"Much faster and less costly than I had anticipated Cassie..."

- GRKFIN2008

Much faster and less costly than I had anticipated Cassie was easy to work with. I most likely will return in the future. I would recommend you to others.

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Recommend Dealer
Yes
Employees Worked With
Nov 25, 2020 -

BMW of Westlake responded

Thank you for taking the time to share your thoughts on working with Cassie and our team. We're glad to hear we delivered such a great experience!

November 24, 2020

"They really take the time to lister to the situation. A..."

- SFOSTER522620

They really take the time to lister to the situation. A complete diagnostic is done and thorough explanation is given. All is done with respect for customer situation. I have a great deal of trust in them.

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Recommend Dealer
Yes
Employees Worked With
Nov 24, 2020 -

BMW of Westlake responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing BMW of Westlake! We appreciate your business. Thank you, for this five-star review!

November 23, 2020

"Overall great service. When I called to make my..."

- RVUKOVIC

Overall great service. When I called to make my appointment, I had to call back b/c not all the services I requested were on the email.

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Recommend Dealer
Yes
Employees Worked With
Nov 23, 2020 -

BMW of Westlake responded

Thanks for sharing your thoughts about your experience with our dealership. We appreciate your business and hope to see you again soon!

November 20, 2020

"Good service experience. Christian went up and above my..."

- SHAWNBMWPROGMAN

Good service experience. Christian went up and above my expectations and was very thorough and friendly. Will definitely return next time due for service and maintenance.

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Recommend Dealer
Yes
Employees Worked With
Nov 22, 2020 -

BMW of Westlake responded

Shawn, Thanks for sharing your thoughts about your recent experience working with Christian here at BMW of Westlake. We appreciate your business and hope to see you again soon!

November 18, 2020

"Christian and Cassie were extremely helpful in resolving..."

- SHALES8920

Christian and Cassie were extremely helpful in resolving and ongoing issues with my BMW 540 brakes. They checked into a corrosion issue and were able to resolve.

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Recommend Dealer
Yes
Employees Worked With
Nov 18, 2020 -

BMW of Westlake responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Christian and Cassie here at BMW of Westlake.

November 16, 2020

"They are helpful and friendly. Clearly described all..."

- PFANNIN0

They are helpful and friendly. Clearly described all options without a hard sell. It is very easy to schedule. They did a good detail and cleanup.

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Recommend Dealer
Yes
Employees Worked With
Nov 16, 2020 -

BMW of Westlake responded

Thank you for your business and for this review. We're happy to hear Cassie and our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 13, 2020

"Cassie always great! Was disappointed to see certain..."

- HANSTEPH

Cassie always great! Was disappointed to see certain gentlemen walking around the dealership with no masks on. Especially when people are sitting right there waiting.

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Recommend Dealer
Yes
Employees Worked With
Nov 16, 2020 -

BMW of Westlake responded

Thank you for your review and feedback. We will share your comments with Cassie and the service team. Please don't hesitate to let us know if we can be of further assistance.

November 13, 2020

"BMW Middleburg Heights is a excellent dealer ship. The..."

- WILSONDEARL

BMW Middleburg Heights is a excellent dealer ship. The service department is above and beyond the five star rating. Cassie as always is very professional, kind and answers all your questions in a very nice matter. I guess that’s why I keep coming back.

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Recommend Dealer
Yes
Employees Worked With
Nov 16, 2020 -

BMW of Westlake responded

Thank you so much for your 5 star review! We are so glad that Cassie had the opportunity to work with you to make your experience with us a positive one at BMW of Westlake. Please do not hesitate to reach out if you need anything else.

November 12, 2020

"I am dealing with bmw of Westlake in a professional..."

- NATEMANSOUR1

I am dealing with bmw of Westlake in a professional manner on a personal level. Kept me updated tell they got the part and did the service according to my schedule

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Recommend Dealer
Yes
Employees Worked With
Nov 16, 2020 -

BMW of Westlake responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing BMW of Westlake.

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