I can't believe they treated us this way in service, especially after how nice the sales people were while shopping for new cars.
Our week old, third BMW got a broken windshield. We were told that we could pay $70 to fix the windshield instead of the $100 deductable to replace the windshield, suggested by Brittany. We chose this, but it left behind unsightly scars on the week old car. Now I feel foolish for the charge to leave scratches, which were a surprise when we picked it up. Then the story was that the purpose was only to prevent expansion, not to clean it up. So then she said to call the insurance company. When we did, she and the agent argued over the rates. Then while I was talking to the agent, she basically sent us away because she said they wouldn't pay enough - even though we were on the phone. We thought this was very rude, including the way she talked - particularly as the insurance company said they would try to work it.
This turns me off from buying and recommending BMWs.
The shame is that this dealer is 3 minutes from our home, but now we feel we have to go to other dealers for all future business.