Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
BMW of Westlake
Westlake, OH
5,247 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,543 service reviews
May 29, 2026
This Dealer takes attention to know us, at all phases, Sales, Financials, Service, Cashier, and always treats us kindly, respectfully, and with friendship. Sales, Financials, Service, Cashier, and always treats us kindly, respectfully, and with friendship. More
by x
May 28, 2026
Just not inviting. At all! You would think someone spending 100k plus in a car should at least be greeted with a smile and eager to help. I walked right 3 guys that ign At all! You would think someone spending 100k plus in a car should at least be greeted with a smile and eager to help. I walked right 3 guys that ignored me until I went to front desk guy and he sent me back to the hteee guys in service just sitting there. They act as if I'm a bother! More
by JPCOCKBURN
Verified CustomerEmployees Worked With
Matt and a few others at the dealership
May 28, 2026
The dealer charges an extra 2% for service if a credit card is used for payment. Very disappointing. card is used for payment. Very disappointing. More
by Beemer25
May 26, 2026
Solid customer service, delivered on expectations. Also vs other BMW dealers they seem to have more flexibility in terms in times for them to pickup /drop off cars at work. Also vs other BMW dealers they seem to have more flexibility in terms in times for them to pickup /drop off cars at work. More
by TONY A
May 25, 2026
Cory has been extremely helpful over the years when I have had service done with my car. He is knowledgeable about the vehicle, he is quick to respond and resolve. Well done Cory! Overall service team have had service done with my car. He is knowledgeable about the vehicle, he is quick to respond and resolve. Well done Cory! Overall service team is excellent. More
by NOELLE.J.PEREZ
Employees Worked With
May 22, 2026
I want to express my absolute satisfaction with the service provided by Matthew during my recent visit to BMW of Westlake. Matthew demonstrated outstanding professionalism, technical knowledge and a service provided by Matthew during my recent visit to BMW of Westlake. Matthew demonstrated outstanding professionalism, technical knowledge and a genuine commitment to customer satisfaction. He streamlined the entire drop-off and pick-up process, ensured all my vehicle's issues were addressed by the technicians, and kept me well informed without any high pressure sales tactics. This was hands down the most efficient and pleasant dealership service experience I have ever had. Matthew is an asset to your team and he deserves exceptional service recognition. More
by allysonkozak
Employees Worked With
May 21, 2026
It was an easy process to get my car in and to wait for it to be worked on. I liked the video that the mechanic sent me. Also the easy payment method was great. it to be worked on. I liked the video that the mechanic sent me. Also the easy payment method was great. More
by EDGARDO.GUTIERREZRIVERA
Employees Worked With
Mike
May 20, 2026
Excellent professional service. This dealership's service department influenced my decision to purchase my current vehicle there. This dealership's service department influenced my decision to purchase my current vehicle there. More
by lauragilbertson
Employees Worked With
May 16, 2026
Very respectful and Kevin is very genuine and helpful. He’s the best. One of the best dealerships. He’s the best. One of the best dealerships. More
by DASAO1
Employees Worked With
May 15, 2026
Kevin did everything that needed to be done the first time. He also warned me what the diagnosis cost would be if I needed it done. time. He also warned me what the diagnosis cost would be if I needed it done. More
by JGHEZZI
