BMW of Westlake - Service Center

Don't be fooled about their supposed appearances to COVID protocol. During a 30-minute service appointment I saw at least six employees sitting inside the building not wearing masks. Not only is this unsafe protocol. During a 30-minute service appointment I saw at least six employees sitting inside the building not wearing masks. Not only is this unsafe for my eighty-year-old mother, it's breaking in Ohio law. Avoid this dealership if you have any concerns about your health. More

Cassie is always super helpful and professional. She's very communicative and keeps me well informed of progress. Also very helpful that everything can be done via text and their website, so I can keep th very communicative and keeps me well informed of progress. Also very helpful that everything can be done via text and their website, so I can keep the progress on my car moving during my workday More

I had another excellent experience with service and communication from all team members. Christian provided me with timely updates and responses regarding the status of my vehicle communication from all team members. Christian provided me with timely updates and responses regarding the status of my vehicle More

Great customer service. First time coming to this location. I loved that when my services was completed they cleaned both the inside and outside of my car. location. I loved that when my services was completed they cleaned both the inside and outside of my car. More

Good people. Homey vibe. Will answer whatever questions you have. Got an appointment no. Problem. Got a comparable loaner which is important to me E you have. Got an appointment no. Problem. Got a comparable loaner which is important to me E More

Christian was good. Was able to get me in quick. Explained what was going to be down. Gave me a rundown after on what was done. Made recooooendtions. Got me out quick. Explained what was going to be down. Gave me a rundown after on what was done. Made recooooendtions. Got me out quick. More

Excellent service. Everything was fast and getting text messages is really convenient. I would recommended friends and family to get services at this location. No complaints messages is really convenient. I would recommended friends and family to get services at this location. No complaints More

Working with Christian was great. He kept me informed of the repairs that were needed and what the estimated cost would be so that there were no surprises at the end of the day....job well done Christian the repairs that were needed and what the estimated cost would be so that there were no surprises at the end of the day....job well done Christian More

Good service. I always go to this service center and never get disappointed. Friendly staff. Always recommends serving on a need to basis. Would recommend. never get disappointed. Friendly staff. Always recommends serving on a need to basis. Would recommend. More

Cassie is always there for me if I have any issues with my vehicle. Her standard of customer service is second to non and always consistent. Thanks Cassie! my vehicle. Her standard of customer service is second to non and always consistent. Thanks Cassie! More