BMW of Westlake - Service Center

Good people. Homey vibe. Will answer whatever questions you have. Got an appointment no. Problem. Got a comparable loaner which is important to me E you have. Got an appointment no. Problem. Got a comparable loaner which is important to me E More

Excellent service. Everything was fast and getting text messages is really convenient. I would recommended friends and family to get services at this location. No complaints messages is really convenient. I would recommended friends and family to get services at this location. No complaints More

Working with Christian was great. He kept me informed of the repairs that were needed and what the estimated cost would be so that there were no surprises at the end of the day....job well done Christian the repairs that were needed and what the estimated cost would be so that there were no surprises at the end of the day....job well done Christian More

Good service. I always go to this service center and never get disappointed. Friendly staff. Always recommends serving on a need to basis. Would recommend. never get disappointed. Friendly staff. Always recommends serving on a need to basis. Would recommend. More

Christian was good. Was able to get me in quick. Explained what was going to be down. Gave me a rundown after on what was done. Made recooooendtions. Got me out quick. Explained what was going to be down. Gave me a rundown after on what was done. Made recooooendtions. Got me out quick. More

Cassie is always there for me if I have any issues with my vehicle. Her standard of customer service is second to non and always consistent. Thanks Cassie! my vehicle. Her standard of customer service is second to non and always consistent. Thanks Cassie! More

I love Ganley BMW. The staff is so helpful and kind. They all go above and beyond, especially Cassie. I will not go anywhere but here! They all go above and beyond, especially Cassie. I will not go anywhere but here! More

Cassie was great to work with. Ryan, the driver who dropped off and picked us up, didn't say a word to us and went to the wrong place to pick us up. We were picked up in an x2 which was small for the dropped off and picked us up, didn't say a word to us and went to the wrong place to pick us up. We were picked up in an x2 which was small for the 4 pieces of luggage--I had to take off the cover in the back to fit the luggage. Overall, appreciated the fact that my car could be fixed while out of town and the convenience of pick up/drop off but Ryan needs customer service skills since this reflects poorly on the dealership and BMW in general. More

Cassie always goes out of her way to be helpful and the service is smoothly handled. I appreciate their friendliness, advise, expertise and efficiency. Overall, the experience is very positive. service is smoothly handled. I appreciate their friendliness, advise, expertise and efficiency. Overall, the experience is very positive. More

It was good service, i Got what i ask FOR it was fast the lady was professional and I got told what I have to fix in the future lady was professional and I got told what I have to fix in the future More