BMW of Westlake - Service Center

Excellent service. I had just purchased a brand new 2021 BMW X5 Xdrive 40i I had only driven it for 300 miles when the front windshield wipers froze in the middle of my windshield during a downpour. I calle BMW X5 Xdrive 40i I had only driven it for 300 miles when the front windshield wipers froze in the middle of my windshield during a downpour. I called BMW Westlake and spoke to Jim Strunk in service. He mentioned that it would be a week before he can get me in, but he was able to squeeze me in the next day and gave me a loaner as well. They finished repairing it the following day. Jim went over and beyond the call of duty, he was very professional and kind. I am VERY pleased and appreciative. Edward Racheo More

I’m doing this for my husband he says the only thing he wishes is that he could sit down when he’s communicating with everybody he needs to sit wishes is that he could sit down when he’s communicating with everybody he needs to sit More

I have always been treated as a valued customer by everyone at the dealership, especially Christian, my service advisor. The service rates are reasonable and just as competitive, or lower, than indepe everyone at the dealership, especially Christian, my service advisor. The service rates are reasonable and just as competitive, or lower, than independent service shops I've used before and I know any repair parts are genuine BMW! More

Friendly and courteous, work was done within expected timeframe, updates were provided as needed and my car was returned as clean as it was when I dropped it off timeframe, updates were provided as needed and my car was returned as clean as it was when I dropped it off More

Cassie Thadeus has always taken care of me over the last 9 years. No matter what I needed she and the service Dept was always able to fix my BMW. She has the knowledge about my car that I like and has a 9 years. No matter what I needed she and the service Dept was always able to fix my BMW. She has the knowledge about my car that I like and has always been correct with her advice and timing when my car will be perfect again. I am very happy with the service I receive from all at Middleburg Hts. More

very good people like doing business there very friendly doing the work on tome and keep you updated about your car and they always have the loaner ready for you when drop you car love it friendly doing the work on tome and keep you updated about your car and they always have the loaner ready for you when drop you car love it More

Purchased a 2019 BMW X3 . It’s always a pleasure working with Steve David . We have purchased a total of 4 vehicles with him thus far . He is always professional, funny, knowledgeable and a delight to work with Steve David . We have purchased a total of 4 vehicles with him thus far . He is always professional, funny, knowledgeable and a delight to work with . He ensures my transactions are seamless and follows up with any services needed or requested on my behalf . More

Great! Your Middleburg Heights store is always friendly, knowledgeable and timely. Always have a great experience there. Cassie is the best! Thanks for doing a wonderful job! knowledgeable and timely. Always have a great experience there. Cassie is the best! Thanks for doing a wonderful job! More

Always great service! We bring it in every fall to get ready for winter storage. You always take exceptional care of our Z4! Thanks again! ready for winter storage. You always take exceptional care of our Z4! Thanks again! More