"My husband and I have been buying/leasing BMW’s from John..."
My husband and I have been buying/leasing BMW’s from John since 2005 and he and the team are always very helpful and appreciative to their loyal customers. Our most recent experience involved some extra work on John’s part, but he went above and beyond to help us get what we needed. We very much appreciate all of John’s hard work.
"BMW of Westlake made you feel like family - great..."
BMW of Westlake made you feel like family - great experience!! John Caruso was not your typical car salesman!!! Very much appreciate their respect for social distancing!!
"This is my third vehicle purchase with BMW of Westlake -..."
- Bob Edwards
This is my third vehicle purchase with BMW of Westlake - another great buying experience. I highly recommend anyone in the market for a vehicle to check them out.
"John Caruso was pleasant and efficient in handling all..."
- Mentor '56
John Caruso was pleasant and efficient in handling all aspects of the purchase.
We have been dealing with him for years and he is the best. This dealership has an excellent general manager in Adam. The service department is also easy to work with and completes the service as promised.
"John Carouso made the difference, He was efficient,..."
John Carouso made the difference, He was efficient, personable and answered any of my questions. We went thru a logical process, arranged for when we were to meet and was available as scheduled. It was also helpful that he knew a friend of mine who only recently bought a car at BMW and was the reason I went there. I think John was fair in his dealings with me. The process of paying, getting insurance coverage, and plates wet smoothly. This is the first car I have bought in eleven years, so the various steps were helpfull. It was also a plus that a Genius explained the operation of the car.
"Made the process easy. He is straightforward, explains..."
Made the process easy. He is straightforward, explains things clearly, and helps to reach a fair deal. Very helpful in handling all details. A very positive experience. Nice guy, too.
"Had a very good experience. The first time while buying..."
Had a very good experience. The first time while buying a car I felt the salesman was on my side to get me the best deal. What can I say the dealership’s job is to make money but I really felt like I came out paying a fair price.
"Easy to buy"
wonderful personal service.
Fred provided every opportunity to drive several automobiles. Did not push but facilitated. Would be pleased to work with John, Fred and Mike again later this fall when my lease runs on the 2018 BMW.
Found the car I wanted and at the right price. John was professional and thorough. Ian and Dirk did a great job orienting me to the car. Mike was very efficient.
"Great service, pricing and communication"
John is fabulous and have been dealing with him for 7 years. he is great!!! Adam is fabulous has gone above and beyond his duty in helping me purchase another car at another dealer. Justin set up my car and explained all the features to me in minutes. He also gave his cell number so I can text him (which I have) with any questions. All of them were fabulous!!