BMW of Westlake - Service Center

I normally love working with this dealership, however this time I am alittle disappointed. I had a few repairs made and had it detailed. When I got my car back it I found that there the leather on the da this time I am alittle disappointed. I had a few repairs made and had it detailed. When I got my car back it I found that there the leather on the dash had been torn and when I turned the head lights on it made a LOUD horrible noise, they came and picked it back up and repaired the noise and patched the hole.... I would have liked if they replaced the piece because you can Very obviously see where it had been patched. Also when they made the repairs to the headlights somehow there’s black marks on the seat seatbelt and/or like somebody had just not been conscientious with grease on their hands. Which is only more disappointing because I had just paid them to clean and detail the car. when they had it the first time More

I went to pickup the car after the service advisor said the car is ready. When I went to pickup, the car was not washed. When asked they made me wait 20 mins. I stood outside in the scorching sun. The serv the car is ready. When I went to pickup, the car was not washed. When asked they made me wait 20 mins. I stood outside in the scorching sun. The service advisor didn’t even care to come talk to me or apologize. Zero customer service. Not coming back. More

They are excellent. Prompt and perfect work. They are efficient and I never have to wait for any length of time. I will always take my car here for service efficient and I never have to wait for any length of time. I will always take my car here for service More

This survey applies to Middleburg hts.They performed an This survey applies to Middleburg hts. They performed an oil change one day than rear new tires a couple days later where I was provided a loaner car This survey applies to Middleburg hts. They performed an oil change one day than rear new tires a couple days later where I was provided a loaner car to not be inconvenienced, which I greatly appreciated. Christian was very attentive and thorough. More

Great customer service here. They fixed the window door switch sooner than expected. I will bring my car in again next time something needs fixed. switch sooner than expected. I will bring my car in again next time something needs fixed. More

They did a great job repairing my car. Christian was very communicative and responsive. They repaired my car quickly so that I was only without a car for one day. I would definitely use them again. communicative and responsive. They repaired my car quickly so that I was only without a car for one day. I would definitely use them again. More

Great As Usual I am on my third BWM lease with these folks and the service has always been absolutely top notch. They are fast, efficient and thorough. I highly re I am on my third BWM lease with these folks and the service has always been absolutely top notch. They are fast, efficient and thorough. I highly recommend them for both the sales experience and service experience. More

Had rear differential and driveshaft replaced. Cassie did a wonderful job making it as painless as possible. I wasn’t looking forward to this repair, but it wasn’t nearly as bad as I expected it t Cassie did a wonderful job making it as painless as possible. I wasn’t looking forward to this repair, but it wasn’t nearly as bad as I expected it to be. More

I n love having the Middleburg Heights location option for service. As usual, they got me in on my schedule and took care of my issue efficiently. Christian, Cassie and Jeff are great to work with. for service. As usual, they got me in on my schedule and took care of my issue efficiently. Christian, Cassie and Jeff are great to work with. More

The service advisor was a pleasure to work with and she was very knowledgeable and accommodating. This was my first visit to the service department and I have to say it was a positive experience. was very knowledgeable and accommodating. This was my first visit to the service department and I have to say it was a positive experience. More