BMW of Westlake - Service Center

Professional and polite employees Everyone from the receptionist, service techs and the young men that wash your vehicle are professional, polite and seem truly concerned about you as Everyone from the receptionist, service techs and the young men that wash your vehicle are professional, polite and seem truly concerned about you as a customer. More

Excellent service service staff very friendly and helpful kept informed of service progress service completed as specified clean loaner provided my vehicle returned cle service staff very friendly and helpful kept informed of service progress service completed as specified clean loaner provided my vehicle returned clean washed and properly serviced More

Annual service Service advisers were friendly and prompt. Recommended actions were discussed and costs were discussed prior to any work done. I was going to wait for Service advisers were friendly and prompt. Recommended actions were discussed and costs were discussed prior to any work done. I was going to wait for the service to be done, but when I opted to do a full service on the car, they were more than happy to give me a ride and pick me up when the car was complete. More

"Same Day Excellent Service" Christian was very helpful getting an appointment for me the same day I called BMW. It was my day off and he handled the situation by getting my car i Christian was very helpful getting an appointment for me the same day I called BMW. It was my day off and he handled the situation by getting my car in for service and getting a loaner car..Christian provided great customer service! I hope he intends to stay. I feel many people would benefit from his service. More

Good service but beware extreme costs Spent $5k on repairs but it didn’t resolve the issue. Was told an additional $11k required yikes! In fairness the issues were complex, but a better o Spent $5k on repairs but it didn’t resolve the issue. Was told an additional $11k required yikes! In fairness the issues were complex, but a better overall risk $$ would’ve Saved $5k . 😐 The service Dept is good , imported parts too pricey . More

Service Thank you so much for the great service! You made my car drive faster, better and easier to handle. I am so proud to have great service! Thank you so much for the great service! You made my car drive faster, better and easier to handle. I am so proud to have great service! More

Good service but a little lengthy but overall good They informed me of my mechanical needs and as a mechanic I understood what they diagnosed and the info was important and what I knew needed done they They informed me of my mechanical needs and as a mechanic I understood what they diagnosed and the info was important and what I knew needed done they confirmed it thanks More

Car Repair Services Thanks for your prompt and courteous help in getting my car running smooth again and wouldn’t want to take my vehicle anywhere else! Great Services!. Thanks for your prompt and courteous help in getting my car running smooth again and wouldn’t want to take my vehicle anywhere else! Great Services!. More

BMW Recall Visit Very friendly, courteous, and efficient team at Ganley BMW. I was treated liked a valued customer. I was also provided with a very nice loaner to get Very friendly, courteous, and efficient team at Ganley BMW. I was treated liked a valued customer. I was also provided with a very nice loaner to get to/from work. More

Professional Service Service staff provided excellent service and went the extra mile to assist me with repairs. Cassie's followup and scheduling made the difference for m Service staff provided excellent service and went the extra mile to assist me with repairs. Cassie's followup and scheduling made the difference for my workload. More