Jimmy Laumer

The car buying experience was pleasant. Jimmy was great at listening and understanding what I was looking for. As a first time BMW driver, he was patient explaining before the test drive an Jimmy was great at listening and understanding what I was looking for. As a first time BMW driver, he was patient explaining before the test drive and answered all my questions. When it was discovered the car I bought had a defect before transfer, Jimmy anticipated my needs and limitations and set me up with the perfect loaner that I was comfortable driving for a couple of weeks. Very grateful for that. Timing expectation was established. Communication was timely when I emailed and texted questions, as well as follow with the repair. More

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Walked in for tires and scheduled service. Brittaney was such a pleasure to work with. She was able to schedule next day with loaner. Car was completed in a timely fashion. Very happy Brittaney was such a pleasure to work with. She was able to schedule next day with loaner. Car was completed in a timely fashion. Very happy More

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Good happy. I like service. Excellent. All time all good all time Drivr BMW thanks I like service. Excellent. All time all good all time Drivr BMW thanks More

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Our sales person Jimmy was amazing! He made the process easy and simple. He gave us time to talk it over and there was no pressure. Something my husband and I dread when we car shop is He made the process easy and simple. He gave us time to talk it over and there was no pressure. Something my husband and I dread when we car shop is the pressuring to make a sale. It was very nice to take our time, test drive the vehicle and have everything by explained to us. The paper singing was amazing!! No upselling and quick sign these docs and move forward. I am thankful for this dealership! Only day two but, will give more feedback when I have more time. Thank you to BMW Westlake for the easy, smooth, friendly process. Will recommend anyone that is looking for a BMW to come to this dealership. More

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Everyone here is very respectful and professional. I have worked with Jimmy a few times and it is always a smooth, easy process. I could go to a closer dealership to my home but I prefer to drive far I have worked with Jimmy a few times and it is always a smooth, easy process. I could go to a closer dealership to my home but I prefer to drive farther to work with him! Mike Niedzwiecki in finance is also extremely nice! I will be back again More

by Lascolapop Verified Customer Verified Customer

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They said they will get back to me but they never did . So i have to call them So i have to call them More

by LAMM19 Verified Customer Verified Customer

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Jimmy is very responsive and easy to work with. I had a great purchasing experience I had a great purchasing experience More

by H.TRAN157 Verified Customer Verified Customer

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This dealership was amazing. From the moment we entered we were greeted and assisted as if we were the only people on the premises (which we were not!). We were offered a beverag From the moment we entered we were greeted and assisted as if we were the only people on the premises (which we were not!). We were offered a beverage and very well taken care of. The hospitality was impeccable. Our sales associate, Jimmy, went above and beyond helping us with the right vehicle. He was very informative and kept us updated on the progress of the vehicles delivery time frame. He was genuine, never pushy, and truly helpful. This is our 1st foreign car purchase - as my husband is retired from Ford Motor Co! We LOVE the vehicle, but just as important, the knowledge and caring helpfulness that Jimmy Laumer offered! We had no hesitation or reservations about this new purchase because of him and because of Jimmy we look forward to being lifelong BMW of Westlake customers. Mike Delczeg was also so helpful on pickup showing us the bells and whistles! He’s was patient and answered all of our questions on all the newest and latest gadgets we never knew we needed!! Two other sales associates also came by Jimmy’s desk and welcomed us into the family. So impressed! A big THANK YOU to those at BMW Westlake. More

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Service was quick and efficient. Just wish you offered loaner cars so it could be more convenient. Just wish you offered loaner cars so it could be more convenient. More

by epeterjohnbap Verified Customer Verified Customer

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There is none, I had a problem with my car not working and it hasn’t even been two years since I got it and it’s falling apart. I was speaking to a sales associate and I asked him to see what options I ha and it hasn’t even been two years since I got it and it’s falling apart. I was speaking to a sales associate and I asked him to see what options I had and that I’d like to get put in a vehicle that works for what I need. He gave me one option for vehicle that was only two years younger than my current vehicle (which is a 2010) and I’d be paying almost $300 more for on my payments! I asked him to find me something else and see what our options were and he said he’d call me back. Guess what? He literally never called me back! What kind of customer support is that?? I am literally having an issue with the car that HE sold me and had zero empathy for the situation I was in. Terrible customer support honestly. Disappointed actually as I own my own business and my customers support is no where near what I experienced here. More

by Rickysuave1997 Verified Customer Verified Customer

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