Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
BMW of Wilmington
Wilmington, NC
437 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
437 Reviews of BMW of Wilmington
October 27, 2020
Being a frequent car shopper I have dealt with multiple car dealerships across the country. I can safely say that the experience I had at BMW of Wilmington has been nothing short of stellar. Exceptional se car dealerships across the country. I can safely say that the experience I had at BMW of Wilmington has been nothing short of stellar. Exceptional service, communication, and a class act overall. I want to send my thanks to Ty Coyle and Joey Fuchs for their incredible knowledge, hospitality, and ongoing customer service even after our purchase. Ty you have gained a customer for life and you'll be hearing from us soon as promised. Already planning our next vehicle lease. For anyone in the market for their next lease or purchase I cannot emphasize how professional this team is from the top down. More
by Abe
Employees Worked With
Joey Fuchs , Ty Coyle
Helpful October 25, 2020
I have been getting my 3 series serviced here for about 2 years and have yet to write a review until now. With my family being in the market for an upgrade, BMW of Wilmington was definitely our top choice. T years and have yet to write a review until now. With my family being in the market for an upgrade, BMW of Wilmington was definitely our top choice. The sales department is never pushy and they are always incredibly friendly. Working with Joey has been an amazing experience. He has met and exceeded our expectations. He listened, understood our goals and was transparent throughout the entire process. Over the course of the month, Joey was there every step of the way. During the test drives we bonded over music and eventually picked a song that became our theme song for test drives. This song ultimately became the song we played when we drove off the lot with our brand new X4. I’m not sure if it was the speakers having a chance to warm up, but the audio quality sounds so much sweeter when its your car. Will definitely be buying from him again. Also would like to mention that Scott over at finance was incredible and ended up beating our rate with Navy Federal. Best of all there was no pressure to buy last minute packages. Hunter, our BMW Genius was awesome as well and helped us grasp a better understanding of all the features of our vehicle. Highly recommend reaching out to Joey and his team at BMW WIlmington if you are in the market for a vehicle. More
by Bernardaervin
Employees Worked With
Joey Fuchs
October 23, 2020
I found a car online and was contacted immediately by James from bmw of wilmington. He was able to promptly answer all of my questions and provide me with a detailed list of options that the car had. He James from bmw of wilmington. He was able to promptly answer all of my questions and provide me with a detailed list of options that the car had. He made the buying process very easy and straightforward despite living 7 hours away. I highly recommend working with and buying your next vehicle from bmw of wilmington. Thanks James! More
by Bryan.krobath
Employees Worked With
James Baxendale
October 21, 2020
Our lease was up on our 230i convertible and there were no convertibles to be found. Alan Shapiro from BMW of Wilmington worked with us to identify the features we wanted and was able to secure the vehicle no convertibles to be found. Alan Shapiro from BMW of Wilmington worked with us to identify the features we wanted and was able to secure the vehicle we wanted for the price we wanted to pay. No stress, just a professional and pleasant experience We are very grateful. We plan on doing business with Alan next year when the lease is up on our other BMW. More
by Jelarocca
Employees Worked With
Chris Holland, Alan Shapiro
October 19, 2020
Alan was a pleasure to work with and super knowledgeable about all the models and trims BMW had to offer. It was very clear how important relationship building and customer services is to Alan which helped about all the models and trims BMW had to offer. It was very clear how important relationship building and customer services is to Alan which helped out our kind at ease when spending a good chunk of change on these amazing cars Purchasing a 2017 750i was a relaxed and easy process and I highly recommend BMW if Wilmington, and more importantly, Alan if you are in the market for a car. Everything is 5 star here. Yes, even price. While no BMW is an inexpensive car, they were transparent on their reasoning and thought process for their asking price and worked with me where there was room in the deal. In another note, my service advisor, Greg, is also amazing. More
by Jay L.
Employees Worked With
Alan Shapiro
October 14, 2020
We bought our first BMW 328i in 2008 from Shaeffer BMW and a second 5 series wagon in 2012. All aspects of dealing with this dealership has always been 5 stars. Our service techs, Mike Nelson and Bob Ba and a second 5 series wagon in 2012. All aspects of dealing with this dealership has always been 5 stars. Our service techs, Mike Nelson and Bob Barfield were always helpful, informed and provided amazing service and advice along the journey particularly as both cars aged. Recently, Alan Shapiro with help from John McDougald helped me purchase a 2017 Mercedes 400E wagon. The service Alan provided during the process was helpful and made the process move along quickly. I highly recommend the sales and service and body repair departments of the new BMW of Wilmington. More
by baraweiss
Employees Worked With
Alan Shapiro, John McDougald, Mike Nelson
October 13, 2020
In the past 15 years I have purchased or leased more than 10 BMWs from BMW of Wilmington. Yesterday I picked up another 2021 750i. As expected, the car is superb. The attention I receive in sales and service 10 BMWs from BMW of Wilmington. Yesterday I picked up another 2021 750i. As expected, the car is superb. The attention I receive in sales and service Is equal to the quality of the car. The is equal to the quality of the car. both departments are equally attentive to my needs and concerns. I find them a pleasure to deal with and recommend them without hesitation. More
by H. Stein
Employees Worked With
Hunter, Alan Shapiro, Mike Nelson
October 06, 2020
We bought a used Honda CR-V from Joey Fuchs, and the process could not have been more wonderful! I called on Saturday to see if the car was available, discussed our trade-in and financing options, and h process could not have been more wonderful! I called on Saturday to see if the car was available, discussed our trade-in and financing options, and he delivered the car to us Monday morning. He was an absolute joy to work with, was very responsive to my communication, and totally unpretentious. I highly recommend using Joey at BMW to purchase your next car! More
by kimmeroo22
Employees Worked With
Joey Fuchs
October 01, 2020
We bought an X1 this week and Ed Lannon was our salesman. He made the process quite easy and smooth and most importantly, he never pressured us in any way toward a particular vehicle. Rather, he definitely w He made the process quite easy and smooth and most importantly, he never pressured us in any way toward a particular vehicle. Rather, he definitely wanted us to get the car that would best match our needs. He was professional and thorough. More
by Ljenkprint
Employees Worked With
Ed Lannon
September 27, 2020
I recently bought X3. James really helped me with the best deal. I was in Kentucky and they sort out all the paperwork remotely. The whole process was really smooth. I enjoyed working with them. best deal. I was in Kentucky and they sort out all the paperwork remotely. The whole process was really smooth. I enjoyed working with them. More
by hassanyth
Employees Worked With
James Baxendale
