BMW of Wilmington

Last week I worked with Alan Shapiro on the lease of my new BMW X3. Alan had done such a great job with my previous lease that I knew I wanted his assistance again. He and Mike Sholar, Business Manager, d new BMW X3. Alan had done such a great job with my previous lease that I knew I wanted his assistance again. He and Mike Sholar, Business Manager, did everything to make the process as easy as possible. Joey Fuchs, BMW Genius, made getting acquainted with the new technologies of the vehicle fun. I look forward to continuing to work with BMW of Wilmington knowing that Bob Barfield and others in the service department will be there to help me as they have with my other BMWs for decades. Hats off to BMW of Wilmington! More

Great Experience We just traded a 13 year old Lexus so it is apparent that trading cars is not something we enjoy doing. I had spoken with Alan Shapiro over the phone We just traded a 13 year old Lexus so it is apparent that trading cars is not something we enjoy doing. I had spoken with Alan Shapiro over the phone and he met us on his day off to try to work out the trade. We could not have had a better experience. We laughed and had a lot of fun yet he handled everything very professionally including making sure we met the pertinent folks at the dealership to keep the car serviced. Something we dreaded turned into a fun time and confidence that the got the right vehicle from the right dealership. Thanks Alan and co-workers. More

I was very pleased with BMW of Wilmington’s handling of a recent “rush” purchase after my old vehicle died. Mr Shapiro was courteous, helpful and knowledgeable of BMW vehicles / options, etc. recent “rush” purchase after my old vehicle died. Mr Shapiro was courteous, helpful and knowledgeable of BMW vehicles / options, etc. More

First experience buying CPO. Alan very persistent in locating difficult to find vehicle with majority of our requests. Attentive service, fair price, no undue pressures. locating difficult to find vehicle with majority of our requests. Attentive service, fair price, no undue pressures. More

The Best Alan Shapiro and the finance crew were remarkable. I have purchased from Mercedes and Lexus and each time were cozened. BMW of Wilmington were courteo Alan Shapiro and the finance crew were remarkable. I have purchased from Mercedes and Lexus and each time were cozened. BMW of Wilmington were courteous, professional and effectual. You will not find a more competent group of individuals. They were considerate during the passing of my father and dealt with us, as we took care of my elderly mom. The trade was a need and they met the need by exceeding with our dream car. We have not EVER had a dealership to treat us with so much deference. We purchased three vehicles and each time we have been treated with the best deal. You will not be disappointed!!! More

Happy first experience As a first time car buyer I was pleasantly surprised by the professionalism of BMW and specifically, Mr. Tom Dolan. Having visited other dealerships As a first time car buyer I was pleasantly surprised by the professionalism of BMW and specifically, Mr. Tom Dolan. Having visited other dealerships where being a single woman was viewed negatively, Mr. Dolan was polite and very informative without asking if I would be bringing my husband in! As a fellow, New Yorker, he was straight forward with me and tried to get the best deal available within my budget. He took the time to make sure all of my questions were answered, eagerly showed me other possible models and help me decide which would be the best model for me. He also made it clear that he, as well as the "geniuses", would remain available to me, should I need their assistance. I was unhappy that BMW couldn't (wouldn't) match the financing incentive that Mercedes offered (1st 2 payments made by MB up to $1500), but overall, I was very satisfied with my experience. More

Mixed experience. I enjoyed a very good experience with Alan Shapiro. He was professional. Engaging, personable and a good listener. One thing that concerned me was th I enjoyed a very good experience with Alan Shapiro. He was professional. Engaging, personable and a good listener. One thing that concerned me was that sales staff walked by me, made eye contact, and didn't extend the basic courtesy of saying hello. If that had been my experience before meeting Alan I would not have purchased a vehicle from your dealership. More

Wonderful experience buying our X5 I cannot recommend Kris enough, he was so informed, professional and a gentleman to do business with. Having had a previous BMW at this dealership it I cannot recommend Kris enough, he was so informed, professional and a gentleman to do business with. Having had a previous BMW at this dealership it is so nice to be back there. The showroom is inviting, the service is great and the whole place is so clean. More

We experienced a very professional and personable sales team. The product X5 is exactly what we were looking for. Delivery was smooth and not complicated. team. The product X5 is exactly what we were looking for. Delivery was smooth and not complicated. More

Had a great, seamless experience buying with Gareth Jesina. Affable guy, and relaxed, no pressure interaction. We are going to buy again in the near-ish future and it’s great to already have a good c Jesina. Affable guy, and relaxed, no pressure interaction. We are going to buy again in the near-ish future and it’s great to already have a good contact. More