BMW of Wilmington

Deceptive Advertising 2 years and $34K later on a "Certified Pre-Owned" 528i and now my car is rendered worthless "Their words" due to a know design flaw affecting BMW's kn 2 years and $34K later on a "Certified Pre-Owned" 528i and now my car is rendered worthless "Their words" due to a know design flaw affecting BMW's known as timing chain failure. As a Certified Pre-Owned, one is told to expect that all known issues are resolved and the vehicle is inspected thoroughly. This was not the case as BMW and the dealership knew about this issue long before the 2012 was even build and they still certified it and did not disclose the issue. Now they have extended the warranty but wont recall because of liability issues. This is a major issue (google it first) so DO NOT buy a Certified Pre-Owned BMW period. Maybe even most disturbing, the response I get is "not our problem" but out of the goodness of our heart well sell you the engine for $11K opposed to $22K. Considering the first person I spoke with told me I should take my car and sell it for scrap at the junk yard, OMG I think it wise to never buy a vehicle from them period. More

Vehicle Purchase Two points to make: 1) If you have ever owned a BMW and want or need a new vehicle the choice is easy - Get another one! 2) If you are going to bu Two points to make: 1) If you have ever owned a BMW and want or need a new vehicle the choice is easy - Get another one! 2) If you are going to buy a BMW in Eastern NC then BMW of Wilmington is the place to go. We worked with Patrick Hamm, Joseph Wade, Alan Shapiro and closing the deal was the Business Manager, Karim Moujeahad. The BMW Genius, Kylie made sure we were well familiar with the different components of the vehicle before we left. We have never worked with a finer group of folks then these. Knowledgeable, thoughtful and considerate this team made this purchase a great experience and the best we have ever had in over 40 years of buying cars. More

Service department I have called BMW service department for weeks . They never answers the calls .I have left messages nobody calls you back . Today I called the operato I have called BMW service department for weeks . They never answers the calls .I have left messages nobody calls you back . Today I called the operator since the call to service department went to voicemail. Again . Let’s see if anyone will call back . More

Have no idea how to perform an alighnment. I have had (2) BMW Vehicles a 1999 BMW 328i and a 2006 BMWx5 4.8is After multiple trips to both BMW dealerships in my area, Kingston BMW and Wilmi I have had (2) BMW Vehicles a 1999 BMW 328i and a 2006 BMWx5 4.8is After multiple trips to both BMW dealerships in my area, Kingston BMW and Wilmington BMW for repairs I have determined that I WILL NEVER buy another BMW. Here are my reasons. 1). No one can properly perform an alignment on the vehicles. The 328i was aligned at the Kingston dealership first, the car pulled all over the road when it was completed, so I went to the Wilmington dealership, they were slightly better but after 2 months the car wore through a brand-new set of tires. Additionally, after taking the car to the dealership to fix serval electrical issues without any of them being properly corrected I sold the car at a great loss. 2). I bought a X5 and after 2 months I noticed premature tire wear. I took it to the Kingston Dealership for an alignment. They aligned the vehicle and told me the car was fine. After 2 months the back tire was worn through to the steel belt. I spent $1000.00 on new tires and had the Wilmington dealership Align the vehicle. 5 Months later I got a flat tire in the right rear the tires were worn through on the inside edge. I bought new Tires for the rear again and took it back to the Wilmington Dealership. After much complaining they readjusted the alignment. According to the read out the alignment is worse now than before I took it in. When the tire I have now are worn I will trade the vehicle in for a Dodge or Ford. At least then I won’t eat through a set of tires every 15000 miles. Furthermore, during my last service, they attempted to complete a recall repair. Now my airbag light is on. So, the vehicle is far worse after taking it in for repair than it was before your so-called mechanics touched it. My official Opinion is that BMW's are overpriced garbage. BMW you are 0 for 2 vehicles. More

I will only buy cars from BMW of Wilmington from now on I bought a car from Patrick back in May and I LOVED it. He helped me buy my first car and worked with me so I could get everything I wanted in a car i I bought a car from Patrick back in May and I LOVED it. He helped me buy my first car and worked with me so I could get everything I wanted in a car in my price range. 3 months later I got rear ended and my car was totaled, so I immediately called Patrick knowing I would be happy with another purchase. I also want to note how I drove away from being rear ended at 60mph in my BMW not having any idea my car was totaled. I truly believe I wouldn't have been able to say the same if I were in any other vehicle. I drove away on Saturday with my dream car and I could not be happier! I will never buy a car anywhere else. More

Amazing Customer Service! Patrick Willyard and Joseph Wade helped me with my new X3 today and they were both amazing to work with! This is my 3rd BMW with them. Thanks for the Patrick Willyard and Joseph Wade helped me with my new X3 today and they were both amazing to work with! This is my 3rd BMW with them. Thanks for the great Customer Service!! More

Great service even when he is not on duty! Patrick has been a big help to me with my first BMW. Even helping me on his days off. Patrick did a fantastic job in providing service to me Brian Patrick has been a big help to me with my first BMW. Even helping me on his days off. Patrick did a fantastic job in providing service to me Brian More

Outstanding customer service! We can't say enough about the outstanding service we received from John McDougald on our recent purchase at BMW of Wilmington. John went "above and b We can't say enough about the outstanding service we received from John McDougald on our recent purchase at BMW of Wilmington. John went "above and beyond" to help us. His patience, kindness, professionalism, and attention to detail surpassed any car salesman we have ever experienced. He was personable and listened to what our needs were in a vehicle. We weighed out leasing vs purchasing and decided on a purchase. John knew just the vehicle we were describing....we had not seen it on the lot, but within a few minutes, he had found the ONE. We will never forget how wonderful John and other staff were in this experience. With my husband dealing with a recent illness and needing extra patience, this was not a problem for John. We both appreciate his compassion and sincerity throughout the process. We also appreciate the help of Joseph, Scott, and Tyler. Joseph worked with us in approving a prior deal when we purchased our last BMW. We highly recommend John McDougald and would purchase from him again. Obviously, we will be referring our friends to him as well. Our thanks again! Allen and Kay Davis More

Incredible Experience! From the moment I contacted BMW of Wilmington, we were treated like no concern was too small. Oddly enough I found our car from a listing that popped From the moment I contacted BMW of Wilmington, we were treated like no concern was too small. Oddly enough I found our car from a listing that popped up as an alert for a new car listing on one of my phone apps. There were no pictures, nor much information, however, my husband suggested I call. Luckily the salesperson I was transferred to was John McDougald, who informed me that the vehicle I was inquiring about did exist but there were no photos because it had just arrived at their dealership. I had several questions about the vehicle that John said he would find answers to and also suggested he take photos of the vehicle and text them to me. The car was exactly what we were looking for and more! Being from out of state I knew this could be a bit of a challenge, but we chose to put our faith in John McDougald and his dealership. We dealt with three people, Ty, Brian in finance, and mostly John who all made the transaction as seamless as possible. We couldn't be more pleased with our purchase and would choose and highly recommend this dealership to anyone looking to have an exceptional experience. More

We had changed our dealership To SC now back at Wilmington With the past experiences, we had at Wilmington BMW. We moved to Myrtle Beach last year. We bought my daughter her first car. My wife talked to John a With the past experiences, we had at Wilmington BMW. We moved to Myrtle Beach last year. We bought my daughter her first car. My wife talked to John after helping us with the purchase of our new X3 we will be moving back to Wilmington. John went above, and beyond to make sure we were satisfied. Outstanding job John, thank you More