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BMW of Wilmington

Wilmington, NC

4.9
465 Reviews

4920 New Centre Dr

Wilmington, NC

28403

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465 Reviews of BMW of Wilmington

October 29, 2015

Best Experience I've Ever Had At A Dealership Where to start, hmmm. Well, I'll start by prefacing my review with the fact that over the 20 years I have lived in Wilmington, I have visited the BMW More

by Loudiamond15
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Smith
June 25, 2015

Service expenses are way more than where I bought it Repainting a front or rear bumper to repair road rash was $300 each at the dealership where I bought my car. $450 at Shaeffer. Seems like there's only More

by Guy Next Door
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Rather Not Say
March 20, 2015

Highly Professional, Efficient Sales Experience I found the exact car I wanted at Schaeffer BMW on the internet. The dealership is 3 hours away, so I wanted to negotiate the deal on the phone. Eddy More

by Quick Buyer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddy Solis
November 16, 2014

Just Wonderful Service I drove 3 hours to Chapel Hill BMW as they had the 335i car on the lot that I was interested in. Local Schaeffer BMW had only 328i cars which did not More

by JeromeAirNC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Larry (sales mgr) Gregg Mays (service advisor/coordinator)
July 08, 2014

Service Advisor - Greg M. On my first visit to Schaeffer BMW, while visiting Wilmington, my Service Advisor has been Greg M. Greg has been "Outstanding" in his service and sup More

by ddelts
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Greg Mayes
October 04, 2012

Bob has been my dedicated service contact since I moved to Wilmington. He is very professional and friendly, but more importantly goes the extra mile to give exceptional service. I'm very happy with the q More

by kmarquis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Barfield
August 28, 2012

Throughout the service process Schaeffer's service department was diligent in solving my problems. They provided wonderful service during my recent visits. After having new windows installed in my c More

by cahutchi
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Barfield, Larry Demanovich
August 21, 2012

I met these great folks under not so great circumstances. While driving on I-40, I had about 4 warning lights come up on the dash. I called BMW Roadside Assistance, and they patched me in to Schaeffer's se More

by conniem
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Greg Mays, Rick Roethlinger, Larry Demanovich
February 06, 2012

After an accident, Brett Lee helped me navigate the insurance world and saw that my car was returned to original condition in record time. It was my first such experience, and of course I was upset an More

by KBF54
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brett Lee
February 02, 2012

I have read about the overpriced service at Schaffer BMW. My daughter bought her first car after graduating from college and thought she was doing the right thing by buying the best maintenance plan she cou More

by adisenhour
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Eric / very nice Larry the service gouger/manager- not so much
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