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Bachman Chevrolet

Louisville, KY

4.4
793 Reviews

9650 Bluegrass Parkway

Louisville, KY

40299

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Showing 793 reviews

November 16, 2022

I like the 22 Colorado and my salesperson but. .. My main complaint it took nearly 60 days to get my registration. This is the sixth vehicle I bought from this dealer. More

by joe
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jeff Smith
Nov 16, 2022 -

Bachman Chevrolet responded

Thank you for the review, Joe. I apologize for the duration of time it's taken for us to get your titling information to you from your recent purchase. We're aware of the backup and are working to fix this issue. I appreciate you being patient and I can assure you; we are working as quickly as possible to get your vehicle titled and registered. Again, I appreciate the message about your experience, and we hope to have this resolved very soon. Thank you! Creed Fowler General Sales Manager, Bachman Chevrolet.

Dec 08, 2022 -

joe responded

I received my registration...thanks.

November 08, 2022

Started as a customer buying my first new car through salesman Grundy Hayes in 1988 (Broadway Chevrolet) and have been a satisfied customer of Bachman Chevrolet ever since. More

by Iam1injesus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry Thomas, Conrad Hernandez
November 08, 2022

Excellent customer service. Very professional. I highly recommend. I have all of my vehicles serviced their. More

by billclem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane Diggs
July 14, 2022

Very courteous and finished much quicker than expected and cost less than expected. Everyone was extremely helpful and friendly More

by d_robert38
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wayne Montgomery, Terry Thompson, Conrad Hernandez
Sep 15, 2022 -

Bachman Chevrolet responded

Thank you for the 5 star review and for the kind words!

June 21, 2022

As a returning customer to Bachman only this time to sell my vehicle. Dan Daponte gave new meaning to loyalty, compassion, respect and honesty while working out the details of purchasing my vehicle. He is #1 More

by Seahorsebean62
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Daponte
Sep 15, 2022 -

Bachman Chevrolet responded

We appreciate your loyalty and the 5 star review! Dan has been on our team for a long time now and we are happy to have him!

June 05, 2022

I just bought my 4th car from Bachman. I have been happy with their sales and service. Jeff Smith in sales is great to work with. . My big complaint is they sit on the paperwork to ge More

by joe
Recommend Dealer
No
Employees Worked With
Jeff Smith
Sep 15, 2022 -

Bachman Chevrolet responded

Thank you Joe for the 5 star review. We appreciate you working with us for the kind words about Jeff Smith!

Jan 10, 2023 -

joe responded

You're welcome

May 12, 2022

The salesman was great finance individuals very disappointed would not assist with my concerns or problem. More

by Skypilotlv
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Devin Davis, Zac Inger, Steve Farmer, Lucas Henson
May 23, 2022 -

Bachman Chevrolet responded

Thank you for bringing this to our attention. We would love to learn more about your experience. Please reach out to me so we can set up a call. Creed Fowler - General Sales Manager - jfowler@bachmanautogroup.com

April 17, 2022

Stay away from this dealership! After the sale they don’t care. I have had so many issues with my truck and they act like it’s my fault! More

by Greg
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tony Remfry, Joe Warner
Apr 18, 2022 -

Bachman Chevrolet responded

Greg, thank you for taking the time to speak with me. I am sending you over the documentation you requested. Please reach out to me if I can be of further assistance. Mark Alcorn - Service Manager

March 29, 2022

All my years of dealing on a car this is the first time I never received a phone call which I thought was strange, everything was by text. Once I sent reply on what I would pay I never heard back from them More

by dmeadows0
Price
Recommend Dealer
Yes
Employees Worked With
Hanna
Sep 15, 2022 -

Bachman Chevrolet responded

We appreciate you bringing this to our attention. We will follow up with the appropriate staff and look into our processes. Thank you for reaching out.

Sep 16, 2022 -

dmeadows0 responded

Wow, send an email on March 29,2022 get a reply on 09/15/22.. this is not what I would call good customer service. Thanks anyway for your time. Have a blessed day.

March 22, 2022

Enjoyable car buying experience. No pressure. Had inventory on the lot. Salesman Dave was very knowledgeable and helped me get everything setup. Thanks to all involved! More

by Pappy O
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Neison, Deb Marcum
Sep 15, 2022 -

Bachman Chevrolet responded

Thank you for the 5 star review! We are happy to see you have had such an excellent experience!

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