Bachman Subaru

Interaction with salesperson was excellent and deal was easy but…. When it came to financing and closing the deal I felt like I was in a twilight zone. The communication amongst the finance people seemed t easy but…. When it came to financing and closing the deal I felt like I was in a twilight zone. The communication amongst the finance people seemed to be nonexistent. Three different finance people were involved and I had to provide the same information multiple times. I made an appointment to close the deal with the second finance person I dealt with but it wasn’t honored. In fact that person wasn’t in the dealership the day of the appointment. A third finance person met us and seemed to have very little knowledge of our situation. Had to give him the same information that I had given earlier, he said it wasn’t in the system. After providing the information the finance office ran a credit check which showed up on my phone. It was almost an hour of waiting before we signed the papers without any explanation of the delay. Never once did the finance people asked about the trade-in, seems they were clueless. I removed my license plate and left the keys at the counter in the front lobby. Salesman- great Finance- serious communication issues More

Terrence was great to work with, really laid back experience and we were informed every step of the way. I appreciated the multiple team members coming to speak with us. Its been a while since we las experience and we were informed every step of the way. I appreciated the multiple team members coming to speak with us. Its been a while since we last purchased from this dealership however, this was our family's 3rd new car purchase from Bachman and we appreciate the consistent positve sales experience here. More

The service provided by Robin and team exceeded my expectations! Fast, courteous and friendly. Thank you! expectations! Fast, courteous and friendly. Thank you! More

Sales person kept pushing their financing, even though I had already arranged my own financing. I went to their competitor and they had no issue with my financing. had already arranged my own financing. I went to their competitor and they had no issue with my financing. More

They are always so professional in the way I am treated when I go there!! Great service and friendly!! when I go there!! Great service and friendly!! More

Bachman Subaru is the best service center. I consistently get great service at a reasonable price. They truly care. I consistently get great service at a reasonable price. They truly care. More

First encounter at Bachman Subaru. Quick turnaround for oil change and tire rotation in express service bay. Techs who completed the work were young adults in street clothes, and didn Quick turnaround for oil change and tire rotation in express service bay. Techs who completed the work were young adults in street clothes, and didn’t appear to be seasoned Professional Subaru Trained Technicians. Completed job with Subaru oil filter, placed reminder sticker on windshield for next service interval. Charges for service were above listed specials. Refused to honor pricing listed in website. Didn’t want to argue any further after showing service advisor multiple times the lower prices listed on the Bachman Subaru Website. Polite and pleasant staff that cared for me while I was there. More

Excellent service all the way around! Courteous, prompt and efficient. No room for improvement from this dealership! Courteous, prompt and efficient. No room for improvement from this dealership! More

June 2023. These people are liars/incompetent. Prior to purchasing a new Subaru Crosstrek I was told the first 3 oil changes would be free and that I could get These people are liars/incompetent. Prior to purchasing a new Subaru Crosstrek I was told the first 3 oil changes would be free and that I could get them done at their Jeffersonville Indiana location. Once I finished signing all of the paperwork, I was told I would be getting only the first oil change for free and it had to be at the Louisville location. Also, prior AND on the day I signed the paperwork to purchase the car, I said to the salesman and the finance guy multiple times that the title must say my name “or” my husbands name instead of “and”. Well the title came in the mail today. It says “ and”. Now I am going to have to pay more money to get this corrected. The finance guy was extremely aggressive and agitated when I said I did not want to purchase ANY of the numerous additional warranties that he was trying to sell me. I am extremely disappointed in how I was treated. I will not recommend this car dealer to anyone ever and I will never buy a car from them again. More