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Bachman Subaru

Louisville, KY

4.0
137 Reviews

9800 Bluegrass Parkway

Louisville, KY

40299

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Showing 137 reviews

May 20, 2017

I am a Subaru girl! Decided to trade my 2012 Outback for a new Outback. This will be my retirement vehicle. Love my new one and I loved my old one. Wayne Acree was extre More

by subaru girl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wayne Acree
May 22, 2017 -

Bachman Subaru responded

Thanks for leaving us a review! I'm so glad to hear that you had a great time working with Wayne on getting yourself into a new Outback! What a great retirement present! I hope you enjoy both the Outback and your well-deserved free time! If there's anything we can do to help out with in the future, don't hesitate to contact us. Thanks again! Sincerely, Mark Townsley - Director of Business Development, mtownsley@bachmanautogroup.com

April 28, 2017

Lovin' my Outback! On 4/17/17 I saw online a Subaru Outback(Icalled it my Retirement vehicle) and it was calling my name. My husband and I have worked with Debra Watson More

by Traci
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Debra Watson
May 01, 2017 -

Bachman Subaru responded

Thanks for leaving us a great review Traci! I'm so glad to hear that you have continuously had great experiences working with Debbie on getting yourself into an Outback! She's a great addition to our team and always works hard to get a great deal for our valued customers. I hope you continue enjoying your purchase and if there's ever anything we can do to help out with in the future, don't hesitate to contact us. Thanks again! Sincerely, Mark Townsley - Director of Business Development, mtownsley@bachmanautogroup.com

April 18, 2017

Recent purchase Just wanted to thank Ken Sutton for the attention and service I received during my recent purchase. His information was helpful and complete which e More

by Ns
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ken Sutton
Apr 19, 2017 -

Bachman Subaru responded

Thanks for leaving us a review! I'm so glad to hear that you had a great time working with Ken on getting a new Subaru! He's a wonderful addition to our team and always works hard to get our valued customers a great deal. I hope you enjoy your new Subaru and if there's anything we can do to help with in the future, don't hesitate to contact us. Thanks again! Sincerely, Mark Townsley - Director of Business Development, mtownsley@bachmanautogroup.com

April 11, 2017

Great experience Thank you Bill Rosenbarger for a wonderful experience purchasing our car. I appreciate the "no pressure" friendly approach to answer questions and pro More

by Jt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Rosenbarger
Apr 12, 2017 -

Bachman Subaru responded

Thanks for leaving us a review JT! I'm glad to hear that you had a great experience working with Bill! What a turn of events your day took! From getting service to getting a new Outback. I hope you enjoy it and if there's anything we can do to help out with in the future, don't hesitate to contact us. Thanks again! Sincerely, Mark Townsley - Director of Business Development, mtownsley@bachmanautogroup.com

March 20, 2017

Wonderful experience ! I had the pleasure of working with Tony Crespo as my salesman and their Finance Director, Brian. There was never a moment where I didn't feel like the More

by kayrick11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Bayers, Tony Crespo
Mar 20, 2017 -

Bachman Subaru responded

Thanks for leaving us a review! I'm so glad that this was your experience, because this is the experience that we want to provide everyone that walks through our doors. I'm so glad that you left the dealership feeling like you hadn't been pressured to buy and I hope you enjoy your new vehicle! If there's anything we can do to help out in the future, don't hesitate to contact us. Thanks again! Sincerely, Mark Townsley - Director of Business Development, mtownsley@bachmanautogroup.com

March 18, 2017

Thank you to Debbie Watson My wife and I enjoyed working with Debbie Watson in purchasing our 2015 Honda CR-V. She is very personable, friendly, and not high pressure. Debbie More

by klindsay2100
Friendliness
Recommend Dealer
Yes
Employees Worked With
Debra Watson
Mar 20, 2017 -

Bachman Subaru responded

Thanks for leaving us a review! I'm glad to hear that you had this type of experience working with Debbie because that's the kind of car buying process we want to give our valued customers. With team members like Debbie, we find that's usually the case and we're so happy to have them on board. I hope you enjoy your new CR-V and if there's anything we can do to help out in the future, don't hesitate to contact us. Great show by the way! Thanks again! Sincerely, Mark Townsley - Director of Business Development, mtownsley@bachmanautogroup.com

March 13, 2017

Awesome experience Picked up my Outback Friday--great car. Ryan delivered to my home--thanks! Bob assisted with the delivery and answered all my questions. These guys kn More

by Great call
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Hutchings and Bob Shewalter
Mar 14, 2017 -

Bachman Subaru responded

Thanks for leaving us a review! I'm glad to hear that you had a great time working with Ryan and Bob on getting your Outback. We know how hard they both work to get our valued customers into a new vehicle. I hope you enjoy your new Outback and if there's anything we can do in the future, don't hesitate to contact us. Thanks again! Sincerely, Mark Townsley - Director of Business Development, mtownsley@bachmanautogroup.com

February 14, 2017

Terrific experience First came in on a Thursday afternoon and had my car on the following Saturday. Quick, easy, painless. Seemed like a reasonable deal for a 2010 Forest More

by Dbartlett
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Crespo
Feb 15, 2017 -

Bachman Subaru responded

Thanks for the terrific review! I'm so glad to hear that you had an easy first car buying experience with Tony! At Bachman, we try to make every deal as painless as we can! I hope you enjoy your new Forester and if there's anything you might need, don't hesitate to contact us. Thanks again! Sincerely, Mark Townsley - Director of Business Development, mtownsley@bachmanautogroup.com

February 04, 2017

Overwhelmingly positive experience! We had been looking at Outbacks for a while and saw one online that we liked. We immediately got an equote followed by a call and an appointment with More

by bryjer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Thomas
Feb 06, 2017 -

Bachman Subaru responded

Thanks for leaving us a wonderful review! I'm glad to hear that you had a great time working with James! At Bachman, we strive to provide the car buying experience that you had and with guys like James, we've found find it's easier and easier to achieve. I hope you enjoy your new Subaru and if there's ever anything you might need, don't hesitate to contact us. Thanks again! Sincerely, Mark Townsley - Director of Business Development, mtownsley@bachmanautogroup.com

February 04, 2017

2 month long Bait and Switch Paid $500 deposit for an order after agreeing to terms. Sold my car and went carless for 2 weeks. Car arrives and now is much more expensive somehow More

by Joe1984
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Brian Bayers
Feb 06, 2017 -

Bachman Subaru responded

We apologize for the confusion Joe and our management staff would love to speak with you again. We pulled all the paperwork from your deal and the selling price was identical from the time you placed your order to the time you came to take delivery. We have never, and we would never, raise the price of a vehicle during a customer’s order process. It appears the confusion lies in the credit info, bank approval and final payment call. The bank determines the interest rate and the payments vary based on the their final decision. I understand how frustrating that is and why you are upset, but unfortunately that is something we can't control. I was informed that your $500 deposit has been reimbursed since the deal was not completed. Our entire Subaru management staff has read your review and we would love the opportunity to help you with another option if given the chance. I apologize that this is your perception of our store but can assure you there were no unethical practices involved. Please contact me directly when you can and we will set up a time to discuss. Mark Townsley – Director of Business Development –mtownsley@bachmanautogroup.com

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