Bachman Subaru

Great Experience Darren House is the greatest salesperson ever! Darren was professional, knowledgeable, and helpful in answering my questions during this process. He Darren House is the greatest salesperson ever! Darren was professional, knowledgeable, and helpful in answering my questions during this process. He is just an easy person to be around so genuine and forthcoming. Dusty Southerland, the finance guy answered all of my questions and worked very hard to get me the best rate possible. Bachman is fortunate to have both Darren and Dusty represent the dealership! More

Great experience! ! Love my car! And finance was so easy and quick. Everyone always had a smile and was super helpful! Thank you so much for great reliable car! ! Love my car! And finance was so easy and quick. Everyone always had a smile and was super helpful! Thank you so much for great reliable car! More

Oil change and tires They did a awesome job! Got my car back quickly and they were very friendly. The waiting area was very comfortable. I will definitely be returning! They did a awesome job! Got my car back quickly and they were very friendly. The waiting area was very comfortable. I will definitely be returning! More

Not much to offer This dealership only had one used WRX. Being a Subaru dealership I expected more options. They are more for someone that wants to order a new Subaru. This dealership only had one used WRX. Being a Subaru dealership I expected more options. They are more for someone that wants to order a new Subaru. Salesman laughed at the price I had in mind for a used WRX....I now own a WRX for well under what I was willing to spend. More

Stress free experience! Darren House is an outstanding salesman. There was no pressure throughout the experience; he was very patient and helped me and my parents pick the be Darren House is an outstanding salesman. There was no pressure throughout the experience; he was very patient and helped me and my parents pick the best option for my new car. After telling Darren what we were looking for, he would call and send us updates via email if they have what I described in their lot. We decided to order a brand new WRX, and there was a debate what color I want and what options. Darren was an important factor in some of my decisions by giving me his honest opinion and providing me valuable information. In the end, I was very happy with my decision. We can't thank him enough for the stress free car buying experience! - PH More

No pressure sales Darren House is an excellent sales person, who answered all of my endless questions with a smile and deep knowledge about the Subaru products. I read Darren House is an excellent sales person, who answered all of my endless questions with a smile and deep knowledge about the Subaru products. I read extensively, researched, and asked Subaru users about their experiences with Subaru. I wavered and debated between many different options of Legacy and Forester, finally deciding on 2016 Forester. I can not be happier with my decision. Darren was a fundamental factor throughout my decision process; he provided valuable information directly and honestly. Darren, thank you for a stress free car buying experience. Nuray More

What You Would Hope For I began working with several Subaru Dealerships at once (via email) in an attempt to find the best price on a 2015 Forester w/ the all-weather package I began working with several Subaru Dealerships at once (via email) in an attempt to find the best price on a 2015 Forester w/ the all-weather package. Most of these dealerships were within Kentucky, but I was willing to consider Ohio, Indiana and even Illinois if the price was right. Like most folks I first checked Truecar to find what was considered a good price in my area. And I knew I needed to at least test drive one, even if I were already certain it was the car for me. I went to Quantrell in Lexington and once I found a sales agent (it’s annoying to go to used car lot and be bombarded by salesmen – but it’s no less annoying to be forced to seek out someone to talk to). After 10 minutes we met a nice salesman who did great job w/ test drive but I knew I would get the best price through their internet dept. and not face to face. I then contacted the Quantrell Internet Sales Manager and he gives me a great price. When I tell him I’m ready to buy, the Internet Sales Manager tells me he has made a mistake and that the vehicle I want would be more expensive. This occurs way more often than I had thought…it’s a way to get the conversation going…a way to get their foot in your door. And then there was Joseph Subaru of Florence. The woman I was originally dealing with was replaced because she was on vacation and then the salesman who replaced her didn’t get back to me because he was on vacation. Other dealerships acted unprofessionally by outright ignoring my price quotes. Neil Huffman was pitiful: Young salesmen/saleswomen trying to play power games when they don’t seem to understand the rules. There were only two dealerships that treated me with genuine respect: Evanston Subaru (though my only communication with them was through email) and Bachman Subaru. I have no affiliation with any of these people and wouldn’t give a good review if it weren’t deserving. I spoke with Mark Townsley of Bachman Subaru on and off for a few months (I was in no real hurry but just looking for a great price). He consistently checked in with me without being forceful. When I had completed my research and knew exactly what I wanted to pay he matched my price. He played no games…didn’t try to bait me in and agreed on a fair price. I had the car delivered to my residence in Frankfort by Eric McPeters who was a genuinely nice guy and stayed and explained everything about my new Forester as if we were at the dealership. It was a great experience. You know when you see those Subaru commercials on tv and you get a little hope up that maybe somebody out there will beat the stereotype of the common car dealer. Someone will be honest and not play games. That’s what I got from this dealership. Buying a new car should be a little fun, right? More

How A Customer Should Be Be Treated. Finalized purchase of a 2015 Outback 2.5 Limited 12/26/2014. Started the process 11/2013. Worked with Ken Sutton. Treated with courtesy, profession Finalized purchase of a 2015 Outback 2.5 Limited 12/26/2014. Started the process 11/2013. Worked with Ken Sutton. Treated with courtesy, professionalism and absolutely no pressure as in "What can we do to have you drive out of here today?" Finance team worked with us to knock down the rate by .41%. Bottom line, I can unquestionably recommend Bachman Subaru. More

The car I wanted was sold out from under me. I wanted to buy the 2015 Subaru BRZ special edition blue series. It had apparently been ordered by another customer who initially rejected it. My hu I wanted to buy the 2015 Subaru BRZ special edition blue series. It had apparently been ordered by another customer who initially rejected it. My husband went to the dealership at 9am to purchase it; however, our salesman was not scheduled to come in until 1pm. Out of courtesy to the salesman, my husband told them he would come in at 5pm (after he got off work) and buy it so Max could have the sale. He was not told that someone else was interested in the car; however, he was asked if he would like to put a deposit on it. He chose not to put down a deposit. I received a call from Max at 3pm telling me the car was sold. I was really disappointed and angry. We tried working with higher management to get the same model elsewhere. They told us they could not find another one at any other dealership. The next weekend I came upon the same model in Newport, Virginia at Casey Subaru. Of course, I bought it. I will not step foot on any Bachman lot in Louisville to purchase a vehicle. There are better dealerships with whom to do business. More

Excellent Experience I want to applaud the outstanding, wonderful work of Ken, Dusty; et al, who made my buying of my first new car absolutely wonderful. Thank you! I want to applaud the outstanding, wonderful work of Ken, Dusty; et al, who made my buying of my first new car absolutely wonderful. Thank you! More