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Bachman Volkswagen

Louisville, KY

4.5
199 Reviews

9652 Bluegrass Parkway

Louisville, KY

40299

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Showing 199 reviews

September 05, 2013

I found a discounted 2013 Jetta TDI on Bachman's website over Labor Day weekend. It was definitely priced to sell, so I went to the dealership ready to buy. Stewart greeted me, promptly showed me More

by 2013VWJETTATDIowner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Sep 12, 2013 -

Bachman Volkswagen responded

Thank you for taking the time to share this wonderful feedback! Congratulations on your new Jetta; I'm so happy that you are satisfied with your purchase. Our top priority is delivering knowledgeable and professional service; it's encouraging to know that Stewart and Henry were able to impress you. Let us know if there is anything else we can help you with. Best, Mark Townsley.

September 04, 2013

Lindsey was very pleasant to deal with and allowed us the time we needed to test drive and make a decision without feeling pressured. Overall a very good experience. More

by wabsbb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Sep 12, 2013 -

Bachman Volkswagen responded

Thank you for writing about your visit with us! At Bachman Volkswagen, we take pride in delivering outstanding customer service and I'm glad that Lindsey was able to accommodate your needs. We hope to work with you again in the future! Best, Mark Townsley.

August 23, 2013

I was looking for a certified pre-owned vehicle and really liked the Passat. The sales staff wasn't pushy but was very knowledgable. He took me on a great test drive and allowed me to drive the vehicle More

by charlieallen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Drew Redmond
Aug 26, 2013 -

Bachman Volkswagen responded

Thank you for sharing your experience with us, Charlie. We're lucky enough to call Drew a member of our team as he excels daily in providing our guests extraordinary service. We are thankful that you had the opportunity to work with our valued team member and that you found a VW to suit your needs! Do not hesitate to reach out to us for any future auto needs and thank you again for your business. Enjoy your new car! Best, Mark Townsley.

August 21, 2013

I gave Bachman Volkswagen "5"s in all categories because they were EXTREMELY helpful. Honesty is hard to find while searching for a car that's reasonable in price and also mechanically ac More

by skcnbham
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Drew Redmond
Aug 26, 2013 -

Bachman Volkswagen responded

What kind words! Thank you for providing your feedback to our team. We work hard to ensure 100% customer satisfaction for our guests and knowing that our team went above and beyond for you makes us proud! The Bachman Volkswagen team aims to see each customer behind the wheel of a vehicle that best suits their needs and we couldn't be more thankful that you chose to work with our store. Please keep us in mind for any future needs and thank you again for your business. Best, Mark Townsley.

August 21, 2013

We worked with Drew Redmond and he showed us all about this used car. He stayed with us through the process of working our the financing and has a wonderful spirit about his work. I will be recommending More

by sunset40
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Drew Redmond
Aug 26, 2013 -

Bachman Volkswagen responded

Thank you for taking the time to review your experience with Drew and the Bachman VW team, Sunset40. Our top priority is providing service to our guests that will give them a reason to return and we couldn't be more thankful that our team has earned your recommendations! We hope that thus far you have been enjoying your new vehicle and would like to encourage you to reach out to us for any future assistance. Thank you again for your business. Best, Mark Townsley.

August 09, 2013

Initially I was in contact with Louis in the internet department and came to the dealership to check out 13 Golf's. This is where I met Stewart Anderson and he explained both the 2 door and 4 door Golf' More

by NFCnorth
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Aug 14, 2013 -

Bachman Volkswagen responded

Thank you for sharing your kind words as well as your experience. As a team we prioritize sharing our knowledge of our models and providing professional customer care. Louis and Stewart do our company proud by exemplifying our dedication to guest success and extraordinary service. We hope that your recent purchasing process has given you a reason to return to us for future automotive needs and we can't thank you enough for your business! Please enjoy your new Golf and come see us again soon. Best, Mark Townsley.

July 31, 2013

Drew did everything a salesman could do for a customer. I purchased a Lincoln MKZ from him, which he allowed me test drive, inspect with my personal mechanic, and research further through talking to the pr More

by je2f101
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Drew Redmond
Aug 07, 2013 -

Bachman Volkswagen responded

Je2f101, was a pleasure to read about your experience with Bachman Volkswagen. Congratulations on your new vehicle! Our top priority is delivering informative service at an efficient pace, without making our guests feel rushed or pressured in any way. It's delightful to know that Drew was able to provide you with such a memorable and outstanding experience. Thank you for taking the time to write this outstanding review. It's fantastic that we have earned your business; we look very forward to seeing you again in the future! Best, Mark Townsley.

July 29, 2013

Lindsey was by far one of the best sales people I have ever worked with. She was patient, pleasant and very knowlegable. My husband was also very impressed that she knew down to the detail of each VW and More

by Ladavid
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Aug 07, 2013 -

Bachman Volkswagen responded

Thank you for taking the time to write about your experience with us! At Bachman Volkswagen, we work very hard to provide each of our customers with a personalized and hassle-free experience. Lindsey is no exception to this commitment to care and I am happy that she was able to exceed your expectations! Please don't hesitate to contact us if there is anything else we can do for you and continue to enjoy your new GLI. Regards, Mark Townsley.

July 17, 2013

Lindsey was great to work with, pleasant and knowledgeable. She answered all my questions and responded to my emails promptly. She made the buying process easy! More

by KatherineKirzinger
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Aug 07, 2013 -

Bachman Volkswagen responded

We appreciate your feedback, Katherine. It is important for our team to hear when we are excelling and we will be sure to pass on your kind words to Lindsey. She is an exceptional member of our Bachman VW team and we are proud to call her one of our own. Please let this experience be a reflection of our commitment to care and be a reason for you to return to us for any future auto needs. Enjoy your new car and thank you again for you business! Best, Mark Townsley.

July 12, 2013

Working with Lindsey Elser was very pleasan and she was very informative of the car my husband & I chose. Lindsey made us feel very welcomed. The Passat is a great car, love it. Paula Thompson More

by Grandkids1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jul 16, 2013 -

Bachman Volkswagen responded

Thank you for your feedback, Paula. Our team works hard to remain abreast of any Volkswagen questions that may arise and also aim to provide them with an enjoyable experience. Lindsey is no exception to this commitment to service and impeccable care; we are lucky to have her! We hope that you have been enjoying your Passat since we saw you last and look forward to helping you in the future with any auto needs. Thank you again for choosing Bachman Volkswagen. Best, Mark Townsley.

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