Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Bachman Volkswagen
Louisville, KY
199 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 199 reviews
July 05, 2013
My experience at Bachman Volkswagon was extremely satisfying when purchasing my new car. Lindsey Elser was my sales person and she did a great job at making my overall experience a pleasant one. She satisfying when purchasing my new car. Lindsey Elser was my sales person and she did a great job at making my overall experience a pleasant one. She was smart, personable, and really made me feel comfortable through the whole buying process. I will definitely be recommending Bachman VW and Lindsey to potential car-buyers in the future. More
by Housto157
Helpful July 04, 2013
Lindsey is friendly, knowledgeable and listens to customers. "Little" things like making sure I got the non-factory stereo from my trade-in ... along with the CD I left in the stereo by mistake ... t customers. "Little" things like making sure I got the non-factory stereo from my trade-in ... along with the CD I left in the stereo by mistake ... tell me she enjoys serving others and wants to be the best at what she does. I would refer family/friends/co-worker to her if they were looking for a new car. More
by dannahprather
July 03, 2013
I would like to thank Lindsey Elser for an exemplary display of professionalism as well as an absolutely fun experience. It was quick and easy. She was friendly and eager to go the extra mile. I cam display of professionalism as well as an absolutely fun experience. It was quick and easy. She was friendly and eager to go the extra mile. I came in really late in the day, the team stayed until well after closing to see my deal done! Thanks again!! btw, my daughter loved the car! Lisa Bucalo More
by LisaBucalo
July 03, 2013
From beginning to end, the entire process was outstanding. Lindsey was perfect from the start with her no pressure sales, great product knowledge, and even showed me features on the vehicle I wa outstanding. Lindsey was perfect from the start with her no pressure sales, great product knowledge, and even showed me features on the vehicle I wasn’t aware of. She did her best to explain things and answer my difficult questions throughout the whole process. She stuck with me even after we didn’t close on the first day. I live out of state and needed a couple weeks to sort some things out, but the whole time we remained in contact over the phone or email. Once I was ready to make the purchase she worked with me to hold the vehicle until I made the trip up to finalize everything. Compared to the other dealerships I have gone to, this was the most pleasant. Thank you Lindsey and Bachman! More
by MSKessler
June 27, 2013
Our VW Golf was in for a ERG recall and Bachman service didn't reinstall the ERG bracket. So after about 10,000 miles a ERG cooler pipe vibrated until it broke into. I didn't realize the bracket was't t didn't reinstall the ERG bracket. So after about 10,000 miles a ERG cooler pipe vibrated until it broke into. I didn't realize the bracket was't there and I replaced the broken pipe. After about another 10,000 pipe broke again. I was told by a good auto tech (not Bachman) that maybe they didn't replace a bracket. I didn't know what bracket it was and talked to Bachman's shop foreman (Bill Smith) and said they wouldn't leave a part out. The pipe broke again. I Googled it and found other dealers across country have left this bracket off during this EGR RECALL and the pipe will fail. After showing Bachman's service manager (Sherry Baker) all of my documents of service and the Google references she only would agree to furnish the bracket they left off and wouldn't even replace the pipe. Worst service in world. Left me waiting, hoping I would go away. Knowing what they did wrong. All I wanted was the price of the pipes I brought from them. I have never complained in writing before, but I feel I need to warn others about how bad Bachman's service is. "BEWARE of BACHMAN service" More
by wenrdg
Employees Worked With
Sherry Baker, Bill Smith
June 24, 2013
In October 2011 I began my search for a new Passat at Bachman VW. I had chosen Bachman VW because I had been so impressed with the service department's work on my 2006 Jetta. I had the good fortune to se Bachman VW. I had chosen Bachman VW because I had been so impressed with the service department's work on my 2006 Jetta. I had the good fortune to select Les Hudson as my sales agent. It was the right choice. Les was knowledgeable, professional and friendly. He answered all of my questions, and while he made me aware of all options that were available to me, there was no pressure whatsoever. I got the exact car I wanted at the right price, and I give the credit to Les Hudson. I would strongly recommend Les Hudson if you are looking for a VW. Picking the right salesperson does make a difference. Jeff Stiles More
by jeffstiles2017
Employees Worked With
Les Hudson
June 23, 2013
Bachman Auto Group treated me kindly with respect from the beginning to the end. They went extra mile to make sure I was satisfied, picking me up from the bus station and filling up the vehicle after purc the beginning to the end. They went extra mile to make sure I was satisfied, picking me up from the bus station and filling up the vehicle after purchase. I had a wonderful experience doing business with them. I will recommend these guys to anyone. Thank you Silas More
by lasarry
Employees Worked With
Les Hudson, Les Hudson
June 23, 2013
My first experience with Bachman VW was when I bought a 2008 VW New Beetle. Les Hudson was the sales associate assigned to me. From our first meeting, it was a all positive and a complete pleasure workin 2008 VW New Beetle. Les Hudson was the sales associate assigned to me. From our first meeting, it was a all positive and a complete pleasure working with Les. This was the first car buying experience that I felt completely confident that I was given the best deal. I will and do recommend Bachman and Les to all my friends. On another note, Jeremy, in the service dept, made me feel very comfortable and well informed about the repairs needed. All my experiences with Bachman VW has been positive and a great experience. More
by Africa2013
Employees Worked With
Les Hudson
June 22, 2013
RE: Les Hudson My experience when buying a car from RE: Les Hudson My experience when buying a car from Les was great. He made me feel comfortable by his outgoing, friendly demeanor. I felt like he w RE: Les Hudson My experience when buying a car from Les was great. He made me feel comfortable by his outgoing, friendly demeanor. I felt like he was being truthful about the car that I was in the market to buy. This freed me up to think about things like color, style, price, and if I really liked the car. I did not feel the pressure that is sometimes is displayed by car salesmen. This is the attribute that I most liked about Les. If you are in the market for a car, he is the guy! More
by rlinda564
Employees Worked With
Les Hudson
February 23, 2013
I would like to thank Joe Thompson for a very simple and I would like to thank Joe Thompson for a very simple and hassle free purchase. I was very happy with the price that I received on my new 2013 Jetta T I would like to thank Joe Thompson for a very simple and hassle free purchase. I was very happy with the price that I received on my new 2013 Jetta TDI. Five Stars!! The most pain free car deal I have ever made. More
by KDismang
Employees Worked With
Joe Thompson
