Baierl Acura is the friendliest dealership we have ever been exposed to. We are established new car buyers, previously loyal to Nissan; this is our fourth new car. I went in with serious doubts, having read the previous Baierl reviews, but since Baierl is close to our home, we went to see them. I couldn't have been more wrong in assuming the worst. The manager offered us hot beverages from their nice, clean little beverage bar, as it was cold out. They even had hot chocolate and real half & half :). The customer service was excellent; we are happy with what we paid, and the staff was friendly and accomodating throughout the buying and paperwork process. The salesmen were also up front and honest; for example, there was none of the usual whining and crying flack about how we were taking all their profit during the negotiation phase. They did confirm that yes, the dealership would make money from the deal (gasp)! If we judge the service to be only half as good as the manager says it is once we have had this car long enough to at least have an oil change, then we are Baierl customers for life.
This is important to mention - we bought our previous three new cars from Moon Twp. Nissan, and they were all top of the line - a 2001 Anniversary Ed. Maxima, a 2002 Pathfinder, and a 2004 Titan. Not a single one of them were ready like this Acura was. Nissan had us conditioned to think it was normal to wait at least an hour before our new cars were ready, even with an appointment. Even then, the cars weren't really ready; the Pathfinder still had the informational sticker on the window, and Moon Twp Nissan had known for three days that we were going to pick it up that day! I'm sorry to say that our experience at Baierl presented a totally new concept to us, even though we had bought three new cars before this one. In stark contrast from Nissan, when we arrived at Baierl as scheduled to sign the paperwork they were actually ready for us. It only took a half hour! When we came back out, our new car was heated up and completely ready to go. Although the weather was terrible (snow, ice, salt) there wasn't a speck on that car.
I would therefore recommend Baierl Acura without reservations to any new car buyer who would like an experience similar to mine.