Baker Nissan

Fraudulant finance department My 86 year old mother who is on a Social Security was pressured into a car sale. My older brother (^5 years old) who is also on disability was not ab My 86 year old mother who is on a Social Security was pressured into a car sale. My older brother (^5 years old) who is also on disability was not able to get financing. He brought my mother to ththe dealership and the finance department kept her in the office for 5+ hours until they ran her credit. She has a score of 450 and really bad credit record. They did not check any income proof and took no money down. They told her the price of the car was $16,000 but the finance amount was $22,000 with 9.99 interest for 6 years! My mother can barly drive and my brother is diabetic on dialysis and cannot see very well. I am trying to understand how this dealership could have sold this car to my mother with bad credit and no income and NO MONEY down. Seemed like they just wanted to make a sale at any cost. I cannot get the dealership to call me back (Brad Baker). I have turned them into GM finance who is started an investigation. Also reported them to Nissan Consumer Affairs. I want the dealership to undo the deal. The car is sitting in my driveway until I speak with the dealer so hopefully they take the car back and undo the deal. Don't deal with these guy - will do anything for the sale.... More

A Great Compliment For An Outstanding Employee Thanks Mr Hazely for such great and superb customer service... Nissan should be very grateful to have such an understanding and knowledgeable employe Thanks Mr Hazely for such great and superb customer service... Nissan should be very grateful to have such an understanding and knowledgeable employee like u... Keep up the GREAT WORK!!! More

Amazing and quick service I came in for a routine oil change, was greeted by Shaun. He was very pleasant and walked me through every step. My service on my vehicle was done I came in for a routine oil change, was greeted by Shaun. He was very pleasant and walked me through every step. My service on my vehicle was done in less than 30 mins. My car was washed and serviced very quickly. Shaun was great and made sure that my vehicle was taken care of. I purchased my vehicle from this dealership and every encounter from then has been great. I would love to continue coming back for service on my vehicle. More

Was pre approved for a used car I went online filled out the online app. Was called by Malissa we talked back and forth for about a wee the first time she invited me to visit the sho I went online filled out the online app. Was called by Malissa we talked back and forth for about a wee the first time she invited me to visit the show room. I went to the website looked at what was available I did not see anything I was looking for on there. This is proof positive she knew what I was looking for.You have recently inquired about a INFINITI G35. We have been unsuccessful since in our attempt to contact you to verify all desired vehicle and equipment specifications. Malissa calls Me again on the 3rd I told her I would be there on the 4th. That evening I get a e mail from Brad Baker it says; I’m Brad Baker, General Sales Manager at Baker Nissan. I want to ensure that you receive the best purchasing experience by making the process as effortless and rewarding for you.Has MELISSA answered all of your questions? Is the price what you expected? Would you prefer to negotiate directly with a Manager? If Yes, Please call my Internet Director Paul Morgan at (281) 890-5656 for your No hassle price and and any additional questions you may have. Please let me know what I can do. We have some tremendous incentives that are ending this month, and there has never been a better time to buy. Let’s get started on getting you into your next vehicle. I was not there 15 minutes before I realized Malissa wasted my time so I e mailed Brad; Hello Brad my name is Lamar Walker and I am sending you a reply to the email you sent me about how can I help? I have been talking to Malissa over the pass week I filled out the credit app. And she assured you all can do a deal. When I filled out the credit report, it asked me what type vehicle I was interested in. It was a Infiniti g35 Malissa knew this the first time we talked.On the third I was called Malissa told me she had a approval on the credit come in. I looked on the internet and did not see any g35,s on there but I thought she would know better than I would. after reading your e mail that night I thought integrity so I thought give them a chance.I bought a car from Baker Jackson years ago and I did not remember any issues with them at that time.Malissa called me on the 4th I told her I was on the way. She again had a chance to tell me the car I was interested in was not there she never did.I came in asked for Malissa she quickly passed me off to the sales manager who quickly passed me off to a salesman.I did not have time to get the seat warm before I found out what they were trying to do to me was the old bait and switch game. At this time I am livid run this on me? I had mentioned to Malissa I was going to the parade but instead I would come there that was another chance to inform me no infiniti.Then they started making excuses Malissa said I never told him the infiniti was here well did you tell the Infinity was not here? I asked to speak to you the salesman comes back with the sales manager.Is this Paul no but we do not do a bait and switch well what do you call it? Again I want to speak to Paul well he is one of the owners.O K let me talk to him well he is not here but we have a altama and another car we can sell you none were on the level of a g35. The sales manager tells me let me see what else we have he started walking around like he was doing something after I saw that the lack of caring of the salesman and Malissa I just left.They were not going to let me talk to anyone else no apology oh well you smell and that was it. So now I want to know do you have any integrity the salesman told me the e mail you sent was like a form letter. I guess that means send it but don,t stand behind it.I am disappointed with Baker Nissan.How can you make this right. he never even bothered to e mail me back the old bait and switch is alive at baker Nissan. More

Barry Thomas excellent customer service!!! I always get my oil changes done at Baker and I have had some not so pleasant visits but Barry was exceptionally courtesy, attentive, and pleasant to I always get my oil changes done at Baker and I have had some not so pleasant visits but Barry was exceptionally courtesy, attentive, and pleasant to deal with. I would definitely say Barry went the extra mile. More

Purchase of 2017 Nissan Sentra I purchased a 2017 Nissan Sentra from the Baker Nissan dealership in Houston, Texas. The overall purchasing experience was very good and I found the N I purchased a 2017 Nissan Sentra from the Baker Nissan dealership in Houston, Texas. The overall purchasing experience was very good and I found the Nissan personnel both courteous and professional. I would recommend this dealership to others based on my own experience. More

Terrible Leased a new vehicle. ASM was pushy and promised best deal. Turns out, deals are not nationwide and the same at all Nissan dealerships as advised. Wen Leased a new vehicle. ASM was pushy and promised best deal. Turns out, deals are not nationwide and the same at all Nissan dealerships as advised. Went back to speak to them, ASM did not even come by personally and sent the sales agent to tell us to come back the next day to speak to the GM. Next day we go in and waited awhile before the SON of the GM came to speak to us, not GM. Very rude. Not professional. Since 2008 we have bought 3 new vehicles from them and this 4th vehicle was a lease. Never had a true great experience, but since they are the closest Nissan dealership we kept going back. Not anymore. Definitely not good people to work with. They do not care about customer service or satisfaction. GM didn't even bother to speak to us. We left very disappointed in how we were treated. Definitely rather drive further and go to another dealership. Never ever going back. Once lease is up, never stepping foot at Baker again. More

Excelent dealer and people. I will recommend Baket Nissan to anybody willing to nuy a new car. The Service department is also great. I always service my cars dealer and people. I will recommend Baket Nissan to anybody willing to nuy a new car. The Service department is also great. I always service my cars at Baker Nissan More

Great experience The sales team at Baker Nissan were very patient while we took out time to look at cars and were not pushy about having us make a decision that day. O The sales team at Baker Nissan were very patient while we took out time to look at cars and were not pushy about having us make a decision that day. Our salesman, Terry, was a pleasure to work with. More

Going the extra mile Shaun in service really went the extra mile. I had been told previously by another service advisor my malfunction had not been covered under warranty. Shaun in service really went the extra mile. I had been told previously by another service advisor my malfunction had not been covered under warranty. It was a pretty expensive part and I know I had the highest value warranty package. I know I was VERY stressed and upset with Nissan (and made me not ever want another Nissan) when I got this answer mostly in the way that I was concerned with the safety of the vehicle & my passengers. He was able to dig a little deeper & get some answers. More