Balise Ford

Greg was very attentive and listened well to what our needs were. He found a way to get us into a vehicle with efficiency. He was very personable and easy to work with. We are pleased with car and with t needs were. He found a way to get us into a vehicle with efficiency. He was very personable and easy to work with. We are pleased with car and with the dealership. More

I am very pleased to say that everyone at Balise Ford in Wilburham, MA is very friendly and kind. We entered the showroom and was greeted by a cheerful young lady and she proceeded to guide us to the next a Wilburham, MA is very friendly and kind. We entered the showroom and was greeted by a cheerful young lady and she proceeded to guide us to the next available salesman. My husband and I were then greeted with a smile and a hand shake by our salesman Greg Bansfield. He then proceeded to take my husband and I on a test drive of a Ford Fusion SE Hybrid. This was a car we had been looking at for quite some time. Greg has answered all our questions regarding the car and if it was a question he was not sure of he was very pleased to get the answer for us. Which may have been only one or possibly two questions he could not answer. Once we were done with the test drive and ready to negotiate a price he was pleased to make sure we were comfortable getting us coffee/water before we got started. While we were waiting for the financing to be approved Greg again was pleased to make us feel comfortable. He is an extremely pleasant salesman to work with. We were extremely extremely surprised how well everyone worked together and we able to drive home our 2014 Ford Fusion SE Hybrid. Thank You Balise ford of Wilburham, MA Sincerely, Proud owner of a Ford Fusion SE Hybridb More

Chris and Jim answered any and all questions without Chris and Jim answered any and all questions without fail. Smooth transaction from start to finish. Found everyone there to be friendly and knowledge Chris and Jim answered any and all questions without fail. Smooth transaction from start to finish. Found everyone there to be friendly and knowledgeable. I would recommend Balise Ford of Wilbraham to all. More

I am so pleased with my car buying experience at Balise Ford! We had the pleasure to work with Ralph Torres- who is the epitome of what a good salesperson should be. My husband and I had visited a nearby d Ford! We had the pleasure to work with Ralph Torres- who is the epitome of what a good salesperson should be. My husband and I had visited a nearby dealership the day before and were so turned off by the lack of effort put forth and knowledge displayed by the salesman. Visiting Balise was like night and day. We walked into their gorgeous showroom and were given a warm welcome by Ralph. He quickly found the vehicle we were interested in and brought it inside so we wouldn't have to stand out in the cold- very impressive! Although we had done extensive research on the Escape, his thorough overview was able to teach us so much more! After going for a nice, no-pressure and relaxed test drive, he sat with us and went over all of the interior features and answered any question we had. After we worked out a reasonable deal and the sale was final he was still extremely helpful and looked into any question we had. I am so grateful we made the trip to Balise so we were able to have such a great experience that such a big purchase deserves! Without a doubt I would highly recommend Ralph at Balise- we will definitely be seeing him for our next car!! More

I received a call from Carol at Balise Ford in Wilberham mass. Carol stated that Balise ford wanted to purchase my 2007 Fusion and see if they could get me into something new. Well Carol put a lot of hard w mass. Carol stated that Balise ford wanted to purchase my 2007 Fusion and see if they could get me into something new. Well Carol put a lot of hard work into getting me into a 2012 Fusion and she did. Her outstanding customer service and the way she went above and beyond to make this dealhappen was amazing. Carol is such a easy going sales person and makes your experience with Balise Ford one that will never be forgotten. I would highly recommend Carol and Balise Ford to anyone looking for a new or used car. Thank you again Carol you are a 5 star sales person. More

I really enjoyed my experience at Balise of Wilbraham! Having purchased my last 2 vehicles there I had gone in with the idea of what I wanted. As I walked into the showroom there was 3 salespeople availab Having purchased my last 2 vehicles there I had gone in with the idea of what I wanted. As I walked into the showroom there was 3 salespeople available to assist me, I asked which one would like to sell me a new truck. MS Carol Plumb stepped up and offered to assist me. After explaining what I was looking for, Carol looked up what they had on the lot, and reviewed them with me. I decided to look at the 2013 F 150’s because of the discounts on them. Carol was very knowledgeable with the features and explained them in detail to me. While taking the vehicle for a test drive, Carol had them look at my trade in. This is where I feared I would have to haggle to get my price. Once we returned from the test drive, Carol and I sat down to go over the Pricing, discounts and trade in value of my vehicle. Having checked out the value of my vehicle before coming to Balise, I was amazed that their offer was in line with my idea of what my vehicle was worth. After reviewing the bottom line I decided to make the purchase. Carol made this experience more like being family, there was no pressure at all and a very pleasant experience. The time came to pick up my new vehicle, and Carol explained how to cancel my old plates on line and sign up for sync my ride. We then went out to the vehicle and set up my cell phone. Carol explained everything again to me. I would definitely return to purchase another vehicle and also highly recommend anyone I could to visit Balise because of my experience. The price was fair and acceptable my overall experience was GREAT. Thank you, Carol Plumb and Balise. Don Germain Holland MA More

I just purchased a car from this location. The customer service was outstanding, was acknowledged immediately by a very friendly young man. I told the sales rep Ralph what I was looking for and my price ra service was outstanding, was acknowledged immediately by a very friendly young man. I told the sales rep Ralph what I was looking for and my price range and based on that he narrowed down my choices. I walked away with exactly what I was looking for, and for the price I was only willing to pay. Unlike most car dealerships I have dealt with in the past, it was a very quick procedure. Paperwork went fast, and was able to pick up the car the next morning. I could not of asked for a better experience. I highly recommend this location to anyone interested in purchasing a new car. More

Marcus was great to work with,no pressure in the purchase of my new Mustang,He is very knowledgeable about Fords and took time to explain the new functions in the car. I recommend Balise and when I am ready of my new Mustang,He is very knowledgeable about Fords and took time to explain the new functions in the car. I recommend Balise and when I am ready to purchase a car again Marcus is my salesman. It is a pleasure to find someone that cares about the buyer. More

Great customer service without feeling forced to make a decision or to start signing before a single test drive. It was a relaxed and comfortable atmosphere. I would definitely recommend this dealership. decision or to start signing before a single test drive. It was a relaxed and comfortable atmosphere. I would definitely recommend this dealership. More

I wanted to get rid of my chevy cruze because I felt like I was being ripped off, Ralfy from Balise Ford, helped me come to a solution and a conclusion to my situation. He sat down with me with the most tru I was being ripped off, Ralfy from Balise Ford, helped me come to a solution and a conclusion to my situation. He sat down with me with the most trusting and friendly relationship I ever had at any dealer I've been to before. He knew I was on a tight schedule and time is very limited for me. With much haste, he knew what car would be right for me, at a reasonable price seeing as I am a college grad student and I needed something that would work with mileage and transportation. When I got my chevy I was just not happy with the car. Having bought my ford I am excited to own my car and happy to drive it to this day 9 months later. Ralfy introduced to me the staff at Balise and everyone was on board with what I wanted and negotiations were made to price, but by the end of the whole experience I was happy and excited to finally be getting what I wanted. THE CUSTOMER, was happy. I would recommend this dealership to anyone looking for a ford. and I drove out of state to GET MY CAR and they DROVE IT TO MY HOUSE. WHO DOES THAT. BALISE, that's WHO. Exceptional customer service at its best. More