Balise Honda of West Warwick

happy Purchasing a used car can be stressful, but Gary and the team were wonderful to work with and put me at ease. I love my new Honda. A very good experie Purchasing a used car can be stressful, but Gary and the team were wonderful to work with and put me at ease. I love my new Honda. A very good experience. Very nice people at this dealership. Knowledgable and helpful. More

Great Experience! Balise Honda was very helpful! I had Joel as a sales person and he was excellent! He was very patient with me while I was trying to decide between d Balise Honda was very helpful! I had Joel as a sales person and he was excellent! He was very patient with me while I was trying to decide between different models. He made me feel comfortable and was very knowledgeable about the differences between each car. I would highly recommend this dealership! More

Christine Paupst - Salesperson I have to say I was pleasantly surprised with this dealership. I arrived late (7:00 pm) on a Friday night and was greeted as if it was the middle of t I have to say I was pleasantly surprised with this dealership. I arrived late (7:00 pm) on a Friday night and was greeted as if it was the middle of the day. My son had contacted the dealer earlier in the day so they knew which vehicle I was interested in. When we got there the car was prepped and parked outside under a light so we could see it. Christine Paupst made the deal so painless and I was thrilled to leave with my new car that night!! It seems she just did everything right. I hope I can get her more business in the future. She was a pleasure to deal with and I would not hesitate to contact her again. Thanks for all you do!!! More

Pleasantly surprised The salesman, David Fontaine was kind and helpful and best of all...totally laid-back! Not your usual flashy and pushy car salesman, David treated my The salesman, David Fontaine was kind and helpful and best of all...totally laid-back! Not your usual flashy and pushy car salesman, David treated my mom and I with the utmost respect. More

Excellent Car, Excellent Salespeople, Excellent Dealership I bought a Honda Fit here last May after getting the runaround at several other dealerships. Dave was very helpful, honest, and fun to talk with. I re I bought a Honda Fit here last May after getting the runaround at several other dealerships. Dave was very helpful, honest, and fun to talk with. I really appreciate everything he did to make the sale as easy and upfront as possible. More

Great Dealership!! My husband and I recently went to Balise Honda to purchase a used Honda CRV. Our experience with this dealership was great! We worked with Salesman My husband and I recently went to Balise Honda to purchase a used Honda CRV. Our experience with this dealership was great! We worked with Salesman Dave Fontaine who was exceptional and went out of his way to make this such a pleasant experience. We also worked with Mike in Finance who also went out of his way to help us get the best interest rate and payments we were looking for. We would recommend this dealership and both of these gentleman to anyone who is looking to purchase a new or used Honda and have a stress free visit. We will definitely be going back there for our next purchase. More

Excellent salesperson, terrible management We recently visited Balise Honda in West Warwick to purchase a certified pre-owned Accord Sport. Dominic, the salesperson who helped us, was incredibl We recently visited Balise Honda in West Warwick to purchase a certified pre-owned Accord Sport. Dominic, the salesperson who helped us, was incredible. He was extremely knowledgeable about the car and was willing and able to answer any questions we had. However, once we had decided to purchase the car, we were met by the used car manager Nick Costanza who had easily the worst customer service skills I've ever seen. He was extremely unprofessional and seemed annoyed that we had concerns about the vehicle like the fact that two of the tires were bald and the other two were not much better. I think the only reason we didn't walk away at that point was because we had experienced such great customer service with Dominic and truly wanted to give him our business. Dominic gave us a few minutes to discuss our options privately before moving forward with the paperwork because he could tell how offended we were by his manager. While we were weighing our options, Nick was constantly walking back and forth by Dominic's desk and we overheard him yelling at Dominic that we had five minutes to make a decision because it was 8:45 and he wanted to get out on time. We had not gotten to the dealership right before they closed, we arrived just after 6 and spent hours checking out cars and going over financing options with Dominic. Although we probably should have walked away at that point, we decided to move forward with the purchase. We had been pre-approved for an auto loan with our bank for 1.9% financing and they had given us a cashier's check to pay for it. Nick, however, would not let us use the cashier's check and told us we had to finance through the dealership for 4.4% financing. When I asked him why that was and he said that if we used outside financing the dealership could not make any extra money off of us. I then asked him what the difference between using the cashiers check and paying with cash was and he told us that cash was not an option and it was the dealership's policy that we must do financing with them. However, he did not offer to produce a written policy stating that that was true.. We decided to go forward with the paperwork and discuss the financing policy another time with upper management. The financing manager Michael that we dealt with was wonderful He was very patient and broke down every portion of the contract with us even though it was after 9 and they were closed at that point. When we found out that the vehicle would not be ready for pick up that night we asked if they would deliver it or meet us halfway (we drove down from Massachusetts, about an hour and 45 minutes away). Michael and Dominic both told us that that was something they had done in the past but Nick said that wasn't an option. I felt like we had been taken advantage of, which is not how you want to leave a dealership after a big purchase feeling. As great as Michael and Dominic were, Nick Costanza is the reason we will not be purchasing from Balise Honda ever again. More

Great dealership I recently traded in my 2013 Pilot for. 2016. Domenic Melone was great to work with and the overall experience with him and his sales manager was top I recently traded in my 2013 Pilot for. 2016. Domenic Melone was great to work with and the overall experience with him and his sales manager was top notch. I was a long time customer of the former Majestic south Honda and now will return to Balise More

good experience all around We purchased a new car with a trade in. The deal took a good part of the day but they worked with us and gave a very fair amount on the trade-in and a We purchased a new car with a trade in. The deal took a good part of the day but they worked with us and gave a very fair amount on the trade-in and also closed with what we feel was a good price on a new car. Ray Merola was the salesman and both of us left feeling he did a great job and handled everything for us in a professional manner along with the manager. Definitely will be going back there for our next purchase. More

Best Honda Dealer I have leased 3 Honda's from this Dealer and will keep going back. They can make the best deal of another other Dealer in RI, believe me I have tried I have leased 3 Honda's from this Dealer and will keep going back. They can make the best deal of another other Dealer in RI, believe me I have tried others and will always come back to Balise. More