Balise Honda of West Warwick

Very poor service I went in to purchase a Honda Civic this past weekend. My salesman was fine...but just left my son and I to sit in his cubicle for 5 hours. I had ch I went in to purchase a Honda Civic this past weekend. My salesman was fine...but just left my son and I to sit in his cubicle for 5 hours. I had check in hand from an auto loan I was approved for. They finally came to me and said I had to upgrade to a different vehicle due to negative equity on my vehicle. The manager called my insurance company and they handed the phone to me as they would not give him information. I was told to get out of there FAST. She indicated that they were trying to scam me. She informed me that the VIN he had given her was for an LX and NOT for the top of the line Civic with navigation system. She said that she checked several sites and the vin # came back with a total worth of $19,200 and not the $26,000 they were trying to get from me. I will NEVER recommend this dealership to my family or friends. Went to Nissan Dealership up the street and had great customer service. I left with a beautiful car THAT NIGHT. They went above and beyond. There was another couple at Nissan that were at Balise the same time I was. Balise has very poor customer service. I called the night before I went in asking for a manager to call me. I was informed that they would DEFINITELY call me before the end of the night and I did not receive a call back. All I got from the manager when I got there the following day was "blah, blah, blah." Not trying to help the customer at all! I would not trust them at all. More

First New Car I couldn't be more happy with my experience here. Dave and Michael were extremely helpful, kind and knowledgeable as I went through the process of bu I couldn't be more happy with my experience here. Dave and Michael were extremely helpful, kind and knowledgeable as I went through the process of buying my first car. More

Lack of Common Sense! My sunroof suddenly exploded, shattered while driving glass protruding from the inside out. Called American Honda, and was told to bring to dealer so My sunroof suddenly exploded, shattered while driving glass protruding from the inside out. Called American Honda, and was told to bring to dealer so they could diagnose. Called and made appt. for Thurs. morning 1/21/16 9:00am. I left the dealership, and would not receive a call from them until 4:37pm, notifying me that "We looked at vehicle, and couldn't determine any Mfg. defect, so would presume that sunroof was hit from outside object" When I returned to pick up vehicle, I went to the vehicle first, looked around it, then opened the driver's door. The entire rocker panel sill plate was covered in dirt, and grease. Opened the passenger door to find the same. Now when I dropped the vehicle off in the morning, I told the Man who got in, and was preparing to drive it, to be extra careful, you don't find many like this in Mint condition.. You would think, that these "Knowledgeable" people would have a little common sense, and see that the vehicle is in mint condition, the plastic sill protectors, didn't have a scratch, or dirt on them, would get a small step ladder to inspect the sunroof, or put something down before ruining sill plate. No instead, they hung onto the roof with their hands, while stepping on the sill plate! I notified the Service advisor, and was told that they would send someone out to clean it. I said, "No I've taken pictures, because they ground it the dirt to the sill plate". I could give them the benefit of doubt, if I brought in some old run down junker, but as I said, this 2011 CR-V is in Mint Condition with 14,300 miles on it!! I guess because it isn't their property, it doesn't matter. They lost a customer, and probably more.... More

First new car I had a great experience buying my first car here. David was very helpful, very personable, very knowledgeable. I would recommend the dealership and D I had a great experience buying my first car here. David was very helpful, very personable, very knowledgeable. I would recommend the dealership and David to anyone looking for a new vehicle. More

Love the new vehicle! Walked in the day after Christmas thinking it would be slow, and it was hopping! Lots of buyers, hopefully all buying that day! We bought a Civic fo Walked in the day after Christmas thinking it would be slow, and it was hopping! Lots of buyers, hopefully all buying that day! We bought a Civic for my son, and Anthony made it happen for us. We got a great deal, and were extremely happy with our purchase. This makes our fourth Honda purchase, and the second from Anthony. We also worked with Mike, and both were great. Keep on doing what you're doing Balise, my family (and my son and his new car) thank you! More

A Visit That Was Meant to Be! Last Tuesday evening around 5, my wife and I decided to take a ride to Balise Honda. We were looking to upgrade our 2010 Honda CRV to a 2013 or 2014 C Last Tuesday evening around 5, my wife and I decided to take a ride to Balise Honda. We were looking to upgrade our 2010 Honda CRV to a 2013 or 2014 CRV. We knew exactly what we wanted and thought we'd ask a salesperson to be on the lookout for us. Domenic Melone was the sales consultant assigned to us. After he respectfully listened to what we were looking for, he told us that he thought he had exactly what we wanted on the lot. And he did! Domenic could not have been any nicer, any more efficient, any more accommodating or any more personable. He also was extremely knowledgeable about the car and was very transparent in explaining its previous history. He took care of everything for us and, in the week since we purchased the car, has quickly returned the few phone calls we have made to him. There was never any high pressure from Domenic. When it came time that Tuesday evening to talk to a Finance person, Joe Bevilaqua took care of us. Like Domenic, he was very knowledgeable, organized, efficient and personable in dealing with us. Another fine young man working for Balise! In the week since we purchased the car, my wife and I have commented numerous times on how fortuitous it was that we took that initial ride to Balise and how extremely impressed we have been with the people who worked with us, Domenic and Joe. We can only hope that the Service Department will treat us as well! More

Amazing expreince My last accord I purchase form an other dealership and hating to deal with buying a new car. When we started to talk he was very nice and he didn't ta My last accord I purchase form an other dealership and hating to deal with buying a new car. When we started to talk he was very nice and he didn't talk down to me. I will go back and deal,with him only. I then went to finance and had a million questions for Joe and he answered all of them as we went thur and having Allstate right in the dealer ship was great. So much easier then having to call and make the change and wait for them to fax everything over. More

great deal walked in the showroom and Anthony Scudieri came right up and ask to help He was very helpful I received a very good deal I returned a lease and got walked in the showroom and Anthony Scudieri came right up and ask to help He was very helpful I received a very good deal I returned a lease and got a new one 2016 I am very happy Thanks to Anthony and Joe and Mike . More

New Veicle I had a fantastic experience with this dealership. Jim was extremely helpful and gave me his full attention and time. I was very indecisive and he hel I had a fantastic experience with this dealership. Jim was extremely helpful and gave me his full attention and time. I was very indecisive and he helped me weigh all my options and find a car that was perfect for me. Even when I changed my mind at the last minute, he was gracious and patient, making sure I was pleased with my choice. The entire staff was phenomenal. They are friendly, knowledgable, and professional. My experience was so wonderful, my father went back the next day to purchase a Veicle. I would highly recommend this dealership. More

Fine job Spent Saturday afternoon and Sunday afternoon with Jim Ward who was very patient helping my daughter select the vehicle which was right for her. I no Spent Saturday afternoon and Sunday afternoon with Jim Ward who was very patient helping my daughter select the vehicle which was right for her. I noticed a CRV EX-L in the showroom and came back on Tuesday to purchase it. Unfortunately, it had been sold on Monday. We dealt with Cedric Silveira who was very helpful in assisting us select what turned out to be 2016 Odyssey. We traded in our 2005 Odyssey. We had the numbers crunched several times to arrive at an affordable lease payment. We were able to finance and insure the vehicle without a hassle thanks to Michael Vinacco. We were only at the dealership for 4 and 1/2 hours which included a 25 minute test drive. More