Balise Honda of West Warwick

Balise Bait-and-Switch SCAM! I received a letter from Balise Honda of West Warwick, stating they were having an event in which they "desperately" needed to buy back my 2015 CR-V T I received a letter from Balise Honda of West Warwick, stating they were having an event in which they "desperately" needed to buy back my 2015 CR-V Touring. They would pay me "top dollar" for my trade-in, and put me in new Honda of my choosing for less than what I am paying now monthly. Also giving me a possible additional $7,000 toward my trade-in, plus an additional $4000 combined with 1.9% financing. Called dealership to investigate. Sales rep stated yes this is all possible. So I went to the event with my letter in hand....not once did they mention any of the deals in the letter. In fact, they held on to it the whole time I was there so that perhaps I could not reference it. Try to sell me a dirty, scuffed up 2016 cr-v that had over 100 miles on it. Oh and to lower my monthly payments? Yeah right, they wanted me to pay $47 MORE a month and that's with adding 6 more months to my term! I spoke to the manager Mike and asked him how do I get ANY of the offers in this letter? After a lot of beating around the bush bull$hit, he asked me if he could get me back down to what I'm paying now would that be ok with me? Seriously? As if I needed to bring my payment "back down" ? What do you mean back down ( nice tactic)? No, I want what was stated in this letter that this dealership sent me. I don't have a problem with what I'm paying now, I'm here because this letter states it could lower my payment and give a new car at the same time. Hey sales rep on the phone said it was possible with all the incentives on new Hondas. Sounded good to me. So, tell me why I don't qualify for that deal or any of them? Oh by the way, I had to ask twice for my keys back since they needed them to appraise my car. Oh and speaking of the appraisal, I asked a couple of times about that....first thing they did was appraise my car but for some reason Mike the Manager had to check it out, somehow after sitting in that dealership for 2.5hours, my appraisal wasn't on the clipboard that seemed to follow me around in the hand of the salesman. So Mike the Manager comes back with an awesome deal....he can get me back down, (back down from what? That ridiculous offer previously given to me?) to $246/month, just have to increase my term a bit....from 42 months to....84MONTHS!!! Haha really nice! I have 3 and half years left on my loan and this guy wants to double it. So after stating "no thank you", the worse part of all of this...in the 2 and half hours that I spent in the dealership, mostly sitting around waiting for my salesman to reappear, I saw a lot of older folk there for this "event" and I thought to myself "I hope they don't fall for this scam". And before I forget, I never got to hear what my car was appraised at.....I'm sure the fact that it was kept in great condition with very low mileage, cleaner than the car they had me test drive!, had nothing to do with Mike "forgetting" to tell me car's value ;-) More

6 years of business! I started going to Balise Honda when it was under a different dealer family 6 years ago. The staff hasn't changed much and it has always been the same I started going to Balise Honda when it was under a different dealer family 6 years ago. The staff hasn't changed much and it has always been the same great service. When I started coming in it was to get parts for my 1997 Civic. They always treated me as if I had purchased this car from them directly and were always helpful. One Honda later I still go to parts when I need OEM replacements for my car as I am a mechanic myself and like my cars working correctly. I've spent probably a couple thousand dollars in parts over the past six years and now that I'm looking into into buying a new Type R when it finally releases, there is no question I'll be coming to Balise to talk with their friendly sales staff who have always greeted me kindly when I walked through the door. More

Wonderful Presentation I did not know what to expect but Mouayad did a wonderful presentation and demonstration of the new Honda Civic. He was professional, helpful , and I did not know what to expect but Mouayad did a wonderful presentation and demonstration of the new Honda Civic. He was professional, helpful , and followed through on the whole process of our purchase. We would certainly recommend Balise Honda to anyone interested in buying or leasing a Honda Civic. More

BEST EXPERIENCE Previous to coming to balise I was met with road block after road block from several dealerships and left with nightmare experiences, I came to balise Previous to coming to balise I was met with road block after road block from several dealerships and left with nightmare experiences, I came to balise anticipating the same however was pleasantly surprised as i was met at the door by salesman Mouayad, within minutes into our conversation I felt a sense of ease his humility was easily seen and I knew even if i didn't walk away with a car at least I was treated like a human being and would have some faith in the car buying experience again. For someone who has no credit- as I went through the process I expected to be told they could not help even until the very moment the keys were on the desk as each person walked towards me I just thought yup its not mine- once i sat in the financing office to sign the official paperwork reality set in I walked away with a 2014 hyundai elantra perfect for my son and I. I left in tears of joy i left with a great car, with the best financing and a new start to build credit. Thank you to the entire team at balise- but a very special thank you to mouayad for being YOU and giving me the best experience I will not go anywhere else. More

Exceptional Experience I recently purchased my Honda Accord @ Balise Honda of West Warwick, and I must admit I had been searching other car lots for a few weeks prior to goi I recently purchased my Honda Accord @ Balise Honda of West Warwick, and I must admit I had been searching other car lots for a few weeks prior to going there. I was extremely pleased with the approach and attitude of the sales person that approached me. Matt Beaudion was very helpful and attentive to what I was looking for and very easy to deal with. Matt is very professional and I would highly recommend him as he is one of the better sales persons that I have dealt with. Thank you, Matt for such a pleasant and positive experience! More

Great leasing experience! We just leased our third Honda Pilot and couldn't be happier. My wife consider the Ford Explorer this time around, but after driving the new Pilot th We just leased our third Honda Pilot and couldn't be happier. My wife consider the Ford Explorer this time around, but after driving the new Pilot there was no comparison. The cabin is very quiet and they have maintained the nice open visibility. The interior also has an upgraded feel from previous models. I also can't say enough about the sales process at Balise. Our sales person Matthew Beaudoin was very attentive to our needs and did not pressure us at all. The transaction and delivery was very smooth. Matt really went out of his way to make sure we were completely satisfied. I would highly recommend that you ask for him on your next visit to the dealership. A great vehicle and a great experience at Balise Honda! More

First time Honda buyer This is the first time buying a Honda. We had a great experience and got it for a great price. The employees were very courteous and knowledgeable. This is the first time buying a Honda. We had a great experience and got it for a great price. The employees were very courteous and knowledgeable. More

Honda Owner for 39 Years 100% Satisfied AGAIN I've been a loyal Honda owner since we purchased our 1977 Civic Hatchback and I am really impressed with my 2016 Accord Coupe EX. I traded in a 2009 A I've been a loyal Honda owner since we purchased our 1977 Civic Hatchback and I am really impressed with my 2016 Accord Coupe EX. I traded in a 2009 Accord Coupe with 262K miles and have always felt Honda built a quality vehicle and this new car is solid and rides great. More

It's all about the people I am a business owner and I am very critical of customer service. I cannot express my appreciation for the interaction with the people at Balise Honda I am a business owner and I am very critical of customer service. I cannot express my appreciation for the interaction with the people at Balise Honda in particularly with Bill Gorton and Lily from finance. What impressed me the most is that were "seasoned", they respected my decisions did push but added tremendous value in every aspect of the sale. I felt they did sell me a car in a pushy way, they added value and helped me make the best purchase for my life, my needs, my budget. More than that, I felt it was easy to connect with them and they took away the stress from buying a car to making a comfortable experience. Although I live in Massachusetts I will recommend my friends to them in RI without hesitation. Thank you. Robert More