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Balise Lexus

West Springfield, MA

4.9
296 Reviews

1385 Riverdale Street

West Springfield, MA

01089

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Showing 296 reviews

June 29, 2025

They have great loyalty for longtime customers and are flexible with customer preferences as it relates to the car buyers experience. More

by jtabb6632
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luis
June 29, 2025

Special thanks to my service advisor Bianca Depaoli I give her A+. Kept me informed on issues with my RX400H while it was in for check engine light,had loaner car ready for me. Very pleasant staff my c More

by josephtravis525
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bianca Depaoli ,Adam Leblanc
Jul 06, 2025 -

josephtravis525 responded

Great service pleasant staff!

June 14, 2025

It is very inviting and provides a comfortable atmosphere for customers. Everyone was professional and polite. More

by Blckqn19
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marc Thompson and Anne., Giovanna Bacchiocchi
January 11, 2025

I like that I came right inside the indoor service area. I had two goals: a state inspection and to have a spare FOB programmed. I waited in a welcoming cafe/ waiting area while Leon took care of the detail More

by CharlieGS
Recommend Dealer
Yes
Employees Worked With
Leon and the greeter/triage person who met me when I arrived
January 07, 2025

Dealing with Lexus is a pleasure They are professional, efficient and friendly Everything is checked on my vehicle and also received a car wash! More

by Lrusso266
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Giovanna Bacchiocchi
January 03, 2025

What a wonderful experience I had. The staff was beyond exceptional! Service perfect! Quick and efficient would highly recommend! More

by Kk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Giovanna Bacchiocchi
November 16, 2024

My experience with the service department at Balise Lexus was excellent. They are professional, informative and friendly. The area where you wait for your car is clean and inviting. It was a great experience More

by Katzstacey6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Giovanna Bacchiocchi
October 09, 2024

A shout out to my fabulous Service Consultant, Joe Renzulli, who makes scheduling and servicing my RX450h so easy! Joe is mindful of my time and budget. Thanks also to Drive Manager, Jimmy, for keepin More

by abkg11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Renzulli
September 30, 2024

Today I was greeted on time by Joe Renzulli a Senior Service Consultant for Balise Lexus. Joe provided me with a loaner vehicle as this was the 20K service. The loaner was a new RX350. My car was servi More

by DPSarnelli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Renzulli
September 30, 2024

Balise Lexus raises the bar for dealerships everywhere. Everything there is sparlking clean and everyone who works there is happy and friendly. It a pleasure to be there. More

by ☆RANCHO_D€£UX€☆
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hannah , Dave, and a really good service drive coordinator ( sorry forgot his name )
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