
Balise Lexus
West Springfield, MA
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Special thanks to my service advisor Bianca Depaoli I give her A+. Kept me informed on issues with my RX400H while it was in for check engine light,had loaner car ready for me. Very pleasant staff my c give her A+. Kept me informed on issues with my RX400H while it was in for check engine light,had loaner car ready for me. Very pleasant staff my car was detailed after service. did an awesome job! Mechanic did video informed me of undercarriage excellent job. This dealership is awesome just moved here needed service found this dealer close to my home. Took care of problems very satisfied with everything! Thanks for a job well done! God bless, Jim W. More
I like that I came right inside the indoor service area. I had two goals: a state inspection and to have a spare FOB programmed. I waited in a welcoming cafe/ waiting area while Leon took care of the detail I had two goals: a state inspection and to have a spare FOB programmed. I waited in a welcoming cafe/ waiting area while Leon took care of the details. I was very pleased that I was in and out in a relatively short time and on my way home. More
Dealing with Lexus is a pleasure They are professional, efficient and friendly Everything is checked on my vehicle and also received a car wash! efficient and friendly Everything is checked on my vehicle and also received a car wash! More
My experience with the service department at Balise Lexus was excellent. They are professional, informative and friendly. The area where you wait for your car is clean and inviting. It was a great experience was excellent. They are professional, informative and friendly. The area where you wait for your car is clean and inviting. It was a great experience. More
A shout out to my fabulous Service Consultant, Joe Renzulli, who makes scheduling and servicing my RX450h so easy! Joe is mindful of my time and budget. Thanks also to Drive Manager, Jimmy, for keepin Renzulli, who makes scheduling and servicing my RX450h so easy! Joe is mindful of my time and budget. Thanks also to Drive Manager, Jimmy, for keeping the drive running smoothly. More
Today I was greeted on time by Joe Renzulli a Senior Service Consultant for Balise Lexus. Joe provided me with a loaner vehicle as this was the 20K service. The loaner was a new RX350. My car was servi Service Consultant for Balise Lexus. Joe provided me with a loaner vehicle as this was the 20K service. The loaner was a new RX350. My car was serviced on time as promised and returned to me with the requisite work completed, washed and cleaned inside and out. At all times I was treated courteously and professionally by Joe Renzulli and his team. I was completed satisfied by my experience at Balise Lexus as always. Joe is one of the many reasons why I have been a Balise and Lexus customer for twenty five years. More
Balise Lexus raises the bar for dealerships everywhere. Everything there is sparlking clean and everyone who works there is happy and friendly. It a pleasure to be there. Everything there is sparlking clean and everyone who works there is happy and friendly. It a pleasure to be there. More