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Balise Lexus

West Springfield, MA

4.9
275 Reviews

1385 Riverdale Street

West Springfield, MA

01089

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Showing 275 reviews

November 30, 2023

Excellent service very clean Very courteous good dealership to do business with will repeat business as needed with confidence More

by Fullprofessor01
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Employees Worked With
Dimitri in service, Giovanna Bacchiocchi
November 17, 2023

Excellent customer service and auto service too! ! Always a great service at Lexus Balise service! More

by ann.klenakis
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Service Department employees
November 07, 2023

I was provided with information and video of my car while being serviced. When service was completed I was called and given the results. The whole process was so professional and complete. I am so confident More

by ejoywax
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Giovanna Bacchiocchi
October 25, 2023

Excellence is the standard at Lexus. That’z only adjective that comes close to describing the service I always get there More

by stackski
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Employees Worked With
Chris , Giovanna Bacchiocchi
October 25, 2023

Went for service analysis of a problem. Always consistently great. Service representative outstanding, Mr.Joe Renzulli More

by Enb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Renzulli
October 24, 2023

Balise Lexus is the gold standard of service. Recently had a 40 mile checkup which was videotaped, shared with me and a sale on tires with a 2 year unlimited mile warranty! No one does it bette More

by lisaleary105
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Employees Worked With
Dimitriy
October 17, 2023

Joe Renzulli took my RX right in for headlight replacements and kept me informed of progress and is always kind,and informative. Joe is always quick to help with all my Auto needs. I will always b More

by Bdeluca
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Employees Worked With
Joe Renzulli
October 17, 2023

Physical store wonderful. Staff very helpful always have a car available Answers questions promptly very nice More

by Ce
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Giovanna Bacchiocchi
September 21, 2023

Customer is fantastic and Chris is professional and attentive to all requests and needs . It’s always easy to get an appointment and a loaner is always available. They have the best Service in the are More

by mckenna1
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Employees Worked With
Chris , Giovanna Bacchiocchi
September 16, 2023

BALISE is a topnotch full service automobile company . Everyone I have contact with is kind, considerate and knowledgeable . I even saw a video of the work done on my car . Every facet of the dealership f More

by evefoxbpcc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris , Giovanna Bacchiocchi
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