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Balise Lexus

West Springfield, MA

4.9
275 Reviews

1385 Riverdale Street

West Springfield, MA

01089

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Showing 275 reviews

April 22, 2023

5 out of 5 Stars They are very accommodating in all aspects. From my service consultant Chris Hagen, my technician Roberto Robles, and the rest of the Service Center staff, they’re all exceptional serv More

by Jpking10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Hagen, Roberto Robles , Giovanna Bacchiocchi
April 20, 2023

Great service from Chris Hagen. Got my car back on time even though there was a problem More

by mgarneau
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Giovanna Bacchiocchi
April 13, 2023

They ar very accomodating in all aspects. From my service consultant Joe, my technician Roberto, and to my valet driver Dave all are distinguished among service professionals with great commu More

by ☆RANCHO_D€£UX€☆
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe, Roberto, Dave
April 12, 2023

Very professional and great service. They called me as soon as my vehicle was repaired, I recommend More

by ivettegil
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Giovanna Bacchiocchi
April 11, 2023

Great service, great advisor ( Joe Renzuli ) timely repairs and always with a kind word and smile. More

by NA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Renzullli (service )
April 11, 2023

Very friendly staff. Very professional. Excellent service. Highly recommend this dealership. Will definitely continue coming to this dealer for service. More

by Santanadelsa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Hagen
April 07, 2023

Great service, they picked up car, great communication from Joe in service. They addressed all my concerns. This service dept. Is the benchmark, all others wish they could be. More

by Hwolfer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe
April 06, 2023

Everyone I dealt with was so helpful and courteous…made it so easy and this was an out of state transaction! More

by PgmcdPaul McDonald
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Luis lariano
April 03, 2023

Excellent experience. They were all wonderful and answered all my questions. I would definitely recommend them to others. More

by ginsbergc
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Giovanna Bacchiocchi
March 29, 2023

Comfortable waiting area with coffee & other beverages. Service Dept. staff pleasant & good at communicating. Car was ready in reasonable length of time. Appreciate the car wash at every service. More

by SnowBird
Recommend Dealer
Yes
Employees Worked With
Joe Renzulli
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