We had had a very good experience with Balise Toyota when we leased our Rav4 2 1/2 years ago. Bob Cipriano was a very organized and thorough salesman, and the negotiations with him were fair. So when Bob notified us about selling back our car for a newer one, we were receptive. He chose a new model that he felt we'd like, and he was right. In the process of choosing our new car, we met various managers who were also very helpful. We were given a tour or the new, beautiful facility (including the service area, and also given an incentive that included free oil changes and maintenance for 2 years! In less than 2 hours, we had completed the deal and driven off in our new, shiny Rav4. By the way, the car is great!