Balise Toyota of Warwick

I have nothing but positive to say about my experience with Belise Toyota. I was greeted by my salesman Alex who was very friendly and courteous. We sat down for a short while to discuss my interest in a with Belise Toyota. I was greeted by my salesman Alex who was very friendly and courteous. We sat down for a short while to discuss my interest in a new vehicle. I was also planning to sell my currently owned car privately. We then took a car for a test drive. I was anxious prior to negotiating a purchase price. This part of purchasing was always a painful process. However, Alex made it much more pleasant. He explained as well that I could get a better deal with trading my old car in. I was given a fair quote for my trade and we came to a good price for my new purchase. I have no qualms at all with Belise and will be sure to recommend this dealership and Alex to friends and family. More

Bunch of liars, tell you what you want to hear to get your deposit then they could care less about you or your satisfation. They actually told me I was wrong in wanting the car that they promised me and your deposit then they could care less about you or your satisfation. They actually told me I was wrong in wanting the car that they promised me and had to settle for what ever they could get me. Bought from Tarbox toyota instead and they produced the exact car I wanted. They went to another dealer to find it. Which is what Balise said they were going to do. Balise said the car I wanted did not exist anywhere in the country. Stay very far away from them they are the worst people I have ever bought a new car from. Dirt bags is an under statement. More

me and my daughter recently visited Balise Toyota as she is starting college my intrest for her was either a corolla or a civic and i explained this to our salesperson all we wanted to do was drive a coroll is starting college my intrest for her was either a corolla or a civic and i explained this to our salesperson all we wanted to do was drive a corolla as we had driven the civic WELL before we could even drive the corolla they had a questioneer that was rediciulus,they where extremly pushy saying they wanted to know my credit(i was paying cash)so it was none of there buisness,would i buy today when i had explained from the get go we where comparing and would be purchasing in a couple days,well anyway after 20 minutes of bull the salesman finally said he would pull up a vehicle,well when he left me and my daughter walked out Quickly before the salesperson came back!from my experience do not waste your time in this joke called Balise, beautiful building run by a bunch of immature teenagers,to end this we ended up purchasing a honda civic in seekok,my advice to anyone considering this place do your reseaech,its a joke and time you will not get back in your life;they say you cant judge a book buy its cover well that refers to Balise,what a joke,stay away and you will save yourself a ton of aggrivation,i would grade this -10 very unhappy More

We visited the dealership on the Labor Day Weekend - did not know for sure what car we are interested in. So, when the salesperson asked what car we want to see, my wife named three. To this the salesperso not know for sure what car we are interested in. So, when the salesperson asked what car we want to see, my wife named three. To this the salesperson replied that this is a very busy time of the week and to check out more than one-two cars would be difficult. We ended test driving only one car. The salesperson was not knowledgeable - we knew many things from online searching, and had to correct him on several occasions. My wife was interested in a Prius with a navigation system and back up camera. The salesperson assured us that even though they do not have this package, it can be easy installed, and will take only 2-3 days. This statement was later repeated by the manager. (back home I called few dealers searching for a car with the package in place, and was told by all of them that this cannot be done on a Toyota Prius II, only Toyota Prius III have this option). When the manager arrived, he was not very friendly, pressing my wife "You know what happened with the Tsunami" "If you do not act fast you might be not able to find another Prius at all", etc. He also was visibly disgusted when I asked how much below the sticker price he can offer us... The manager did not appear interested in us at all. We left very disappointed. At home I returned to the Web, called few dealers, and within one hour located a dealership with 2 cars with the package installed. The "Internet Adviser" was very knowledgeable - and offered us a $900 discount on the phone. We bought the car next day and decided to drive as far as it goes, just not to deal with Balise Toyota More

went to this dealership on 8-08-2011 we were approache by a young man, told the salewsman i wanted to see a prius,he went inside to show us the one in the showroom as i asked him a few questions on the wa by a young man, told the salewsman i wanted to see a prius,he went inside to show us the one in the showroom as i asked him a few questions on the warranty of the car,no anwser,battery warrenty he did not know that either asked him how the car would transfer from gas to electric when drivin again clueless,recalls all set?he replied i believe so, when i asked if we could get a brochure(we just wanted to get out of there) person was CLUELESS we left and went down the street to colonia Toyota where we did run into Anthony and he was very knolagable and anwsered all our questions,We went for a test drive,Loved the car and its features,gave us a great price and we are now driving our 2011 prius..I have no idea if this person at balise was new or not? this is our third Toyota and first prius,we live 2 minutes from balise but i would rather take the drive to Colonial where i know i will be treated right! More

We picked up a used 2009 Matrix from the Dealership yesterday. We had the dealership intall a sunroof. So far we are very pleased with the work and sales staff at Balise, especially our direct sales yesterday. We had the dealership intall a sunroof. So far we are very pleased with the work and sales staff at Balise, especially our direct sales rep. , Bob Cipriano. More

I will start by saying that my sales experience at Balise Toyota was fantastic! I enjoyed the entire buying experience and have highly recommended it's sales department to family and friends. On the othe Toyota was fantastic! I enjoyed the entire buying experience and have highly recommended it's sales department to family and friends. On the other hand, I have had multiple poor experiences with the service department at this dealership, and will no longer bring my vehicle there for service. I will start by saying that after I brought my brand new truck in for several recall notifications, drove home and washed it, I now had a gigantic crease in the roof that was not present before my service. I called the service manager Steve and discussed the matter. The end result, after a rhetorical conversation, was that the dealer denied responsibility for the damage, but fixed my truck. In addition to my damaged roof, the truck sustained a few nice scratches in the rear bumper on a different service call, I knew it was not worth fighting over considering past dealings. From my experience, both male and female service members on the phone have been extremely rude and condescending. Their high strung dispositions, especially when discussing legitimate recall inquiries, were uncalled for and are a contributing factor to my business going elsewhere! I would recommend the sales department at this deanship, but the service department will never treat your vehicle or yourself with respect. I don't expect anyone to kiss my xxx, but after spending $40K+ on a new vehicle in today's economy, I do have reasonable expectations of the service department I have confided in to service my truck!! More

Pro's: Willing to work with you. Great experience working with Danielle to get the greatest deal. Told them what I was looking for for a monthly payment (had a lot of negative equity on trade). She working with Danielle to get the greatest deal. Told them what I was looking for for a monthly payment (had a lot of negative equity on trade). She made it happen. Finance Mgr (can't remember name) was awesome. He was able to provide the best APR, and was able to add in GAP insurance and free oil changes for 5 years without increasing overall monthly payment/price. Cons: Julio didn't know too much about the make of car I was buying. I had to pay out of pocket after the fact for a copy of my registration since they (after promising to mail it over night so I could be state compliant) regular mailed it, and also forgot to write on envelope physical building mailing address. Was told that "everything was all set" when I talked on phone, only to find out that it was not. Had to wait on paperwork... More

Big fan of the dealership, I drove 2.5 hours just for the customer service and persistence. I ordered a FJ Cruiser Trail Teams in Jan however the disaster in Japan pushed the delivery date out until June. customer service and persistence. I ordered a FJ Cruiser Trail Teams in Jan however the disaster in Japan pushed the delivery date out until June. The sales manager Bobby Blacker was my main point of contact and was very diligent in follow up. He let me know every week the status of the car and when it might arrive. Given it was a limited edition model there were only a few coming into the US. Somehow Bobby was able to fight for my car and of the 3 that were delivered in June one was assigned to me. Once I we had a definitive delivery date I worked with Bill and Erick who were 100% customer focused and made sure my experience was exceptional. When I arrived at the dealership I was impressed with it size and how friendly the staff was. It seemed most of them knew who I was before arriving. This is a very family focused dealership. For the ride I brought my 2 girls who had a great time playing on the pirate ship, eating donuts, coloring working books, watching TV all provided by the dealership. Those extras made I much easier for me when I was going though the paperwork. All said and done the service was awesome, the deal was great and the GM Bill grilled my kids and I lunch. What could be better. With my next Toyota I will head back despite 2.5 hr drive. More

We had such a bad experience with this dealership that we are amazed. They treat customers horribly, switch prices, make you wait hours even though you have an appointment, make up lies as to why the price i are amazed. They treat customers horribly, switch prices, make you wait hours even though you have an appointment, make up lies as to why the price is now higher, offered an extremely low price for a trade. There is no communication between employees. It is awful and we did not go through with the sale. I do not normally complete these types of complaints but believe I have an obligation to warn people as I wish I had been warned. I have not included all the details, but suffice it to say it was really bad if I was on the verge of tears. Buying a new car should be exciting. If you think you can "handle" them and won't let them abuse you, you are wrong as they are very sneaky. Our experience was somewhat similar to brandymarie. This makes me wonder if the sales manager and his staff are rude to customers that bring in checks because they are not financing through Balise. Perhaps the sales mgr and staff's compensation is based on the financing they are able to sell? We arrived with a scheduled appointment and a check in hand. We arrived early (Jason knew we were waiting) and at our scheduled time, we were told that Jason (business office) had just taken another customer into his office (someone that did not have an appt. but must have just bought a car and wanted their financing) and we ended up waiting 1 hour and 5 minutes before deciding enough was enough and then left. They are probably happy because now they can sell the car to someone naive enough to take their financing. More