Ball Honda

The service here was excellent. Oscar and Jime really made my first new car experience fun. They were also really patient with me and my selection. I got a2012 Kia Rio. Definitely recommend this dealersh made my first new car experience fun. They were also really patient with me and my selection. I got a2012 Kia Rio. Definitely recommend this dealership and these guys. More

Just a little disappointed because we were not able to see the actual Honda Civic EX Sdn we bought until the final send off. We were dealing while just looking at the model car in the show room, expectin see the actual Honda Civic EX Sdn we bought until the final send off. We were dealing while just looking at the model car in the show room, expecting that we're going the get the exact same features like privacy (tinted) back windows and all in the black Civic EX Sdn in the show room. Since we didn't like a black color car, we requested for a silver one which they said they have on stock, so we started the deal and agreed. But then again, we didn't ask to see the actual silver one we were buying, because we assumed the whatever features on the model car in the show room are also on the silver one we're dealing with. Make the story short, we signed all the paperwork trusting and expecting all is the same in the car as in the one in the show room. BUT apparently not... it didn't have the spoiler and tinted back windows (all physical we saw in the model car we were dealing off of), but we got the rate posted on the wind shield though. We asked another sales rep outside about them, and he said, "did you ask for them?" We said, we assumed we didn't have to ask because they're all showing in the model car inside that we dealt with. In the end, the sales rep said, "those are optional and cost extra." It was late at night already, and I didn't want to undo all the paperwork and wasted all the talking and all that. So, we decided "OK", we will just vent it out at the survey, so here it is... HOWEVER, please don't take it negative out of those employees who assisted us. THEY WERE ALL GREAT, FRIENDLY WITH ABOVE-AND-BEYOND CUSTOMER SERVICE SKILLS! KUDOS TO ALL OF THEM!!! THANKS SO MUCH! :) Still, we're disappointed that our new Civic didn't come with privacy (tinted) back windows. :( Thank you... More

The sales consultant has a smiley & cheerful face the moment he welcomed us. He is patient, knowledgable & really helpful. He did not give up so easily on me being a prospective buyer. He also worked wel moment he welcomed us. He is patient, knowledgable & really helpful. He did not give up so easily on me being a prospective buyer. He also worked well with the employee who closed the deal & the finance lady as well. Due to the holiday, my auto insurance took the day off so the dealership provided me the coverage not just a day or 2 but for 3 days so I can drive & enjoy my car home. Overall, the people I dealt with are awesome & they have a good teamwork. Thank you. More

We went to look at Acura vs Honda, and the salesman was very knowledgable and friendly. He explained the differences and all the options on the car very clearly. There were not any games when it came to very knowledgable and friendly. He explained the differences and all the options on the car very clearly. There were not any games when it came to negotiating, they got right to the bottom line and it was clearly a great deal. I would highly recommend them. More

Car was not ready to be purchased. I have to go back to get floor mats, cleaned, and possibly a battery or electrical issue checked out. 2 days after leaving the car lot the car failed to start. Initially get floor mats, cleaned, and possibly a battery or electrical issue checked out. 2 days after leaving the car lot the car failed to start. Initially when we looked at the car the battery needed to be charged, sitting idle the battery had discharged somehow. Points to an old battery or other serious electrical problem that needed to be addressed before purchase of the car. The sales person was extremely helpful and all the staff was courteous and friendly. I give them high marks for that. The finance person was very helpful also. However, the carfax report took several times to be delivered to us. The had the VIN number incorrect and this almost killed our deal. The tag information was also incorrect and I had to point this out too. Again, slowing the process down. We were there for about 5 hours very late in the day so I expect that this poor performance was due to being a very busy sales day and it also being late on a Sunday. So I didn't mind overall. Everyone appears to be willing to go the extra mile to correct the mistakes so in the end my overall experience with the dealership and the staff is positive. I would recommend to a friend. More

Ball Honda in National City is an excellent place to do business at. Their Service Department is excellent. They don't lie and try to make stuff up or then tell you that you need work on your vehicle whe business at. Their Service Department is excellent. They don't lie and try to make stuff up or then tell you that you need work on your vehicle when you do not. For example DCH HONDA OF TEMECULA WILL RIP YOU OFF AND SUCKS. I used to take my vehicle to DCH HONDA OF TEMECULA but their service now sucks, has gone down hill and they could never fix my Honda Pilot properly. Finally took it to National City Ball Honda and Ed Gorman had his mechanics figure it out immediately and had it fixed. No playing games there. I then went back to DCH Honda in Temecula again for another small Honda Civic and the Service guy could not even quote me a price on it until he talked with the mechanic. It was a regular item on their list also. Wow, they are stupid to say the least. I called National City Ball Honda and again took my car there and they fixed it without any problems. Do yourself a favor and see Ed Gorman at Ball Honda in National City. He will fix your car right the first time without trying to bs you into thinking more needs to be done. I'm in law enforcement. Trust me when I say that Ball Honda in National City has excellent service. More

I have rated Ball National City "5" due to their excellent customer service, Felipe and Luis were very friendly and demonstrated their knowledge about the vehicles by answering our questions, their excellent customer service, Felipe and Luis were very friendly and demonstrated their knowledge about the vehicles by answering our questions, they also made us feel they care for the customer not only as possible buyers but as friends. More

Very friendly staff and they worked with me to get a car within my affordable price range. Smooth buying experience, especially for a first time buy. within my affordable price range. Smooth buying experience, especially for a first time buy. More

The Ball staff went the extra mile to get me into the car that I wanted. The availability of the model that I wanted was very limited but they found one in LA that they were able to acquire for me. This was that I wanted. The availability of the model that I wanted was very limited but they found one in LA that they were able to acquire for me. This was the most stress-free car-buying experience I've ever had. I highly recommend them! More

i would recommend the dealership for the great service, kind staff and undersanding what the customer wants. Also, not pressuring the customer into buying something customer doesnt want, They sat down wi kind staff and undersanding what the customer wants. Also, not pressuring the customer into buying something customer doesnt want, They sat down with us, explained and went over everything, payments methods, what were looking for a car, and helped us pick out the right car. Thank you ball Honda More