Ball Honda

They replaced my transmission and the car never ran the They replaced my transmission and the car never ran the same again. I lost power, torque, and acceleration. Made an appt and this guy with nerdy bla They replaced my transmission and the car never ran the same again. I lost power, torque, and acceleration. Made an appt and this guy with nerdy black glasses started and giving me an attitude and wanted to charge me for even inspection the mess they did on my car. Every time I tried expaining him the problem he tried to let me believe that I was just nuts and that there was nothing wrong with the car. This guys was a complete you know what! I'm never buying acura again, I'm never buying honda, I'm never going to these crooks that they don't even know what they are doing. WARNING, stay away from this dealer!!!!!! More

A salesman got me into buying a Civic from them, they were very helpful that time (of course!). 55K miles later, my check engine light went on, they just erased it and said nothing is wrong. Additional 2 were very helpful that time (of course!). 55K miles later, my check engine light went on, they just erased it and said nothing is wrong. Additional 20K miles later my engine started to surge and hesitates.. I know how engine works and have a service manual myself, I asked them to take a look at it and specifically check the sensors (Oxygen) and timing belt since I hade the belt replaced recently. I even told them I'm willing to spend money just to have it fixed. They said nothing is wrong and it's working normal. I did my own research and had all the other things that may cause the problem fixed first (cheaper first).. my last on the list are O2 sensors and timing belt since they cause more.. +5K miles later my check engine light went on and I WAS CORRECT! It was the O2 sensor!! I was very disappointed because if they did test my sensors (which I told them) for continuity and resistance, I could have replaced it first and save me some money! But I was wrong in trusting them and looked the other way because the dealer says they are fine! Now, the best part.. I called Parts Department to check availability and pricing for O2 sensor, they quoted me for $330, I asked them why is it expensive because Honda at Lemon Grove is offering it for $223 dollars, the guy just said Ah!, we're different company", and hung up! Didn't even bother to see if I could get a discount!... I'm fixing my car by myself because they can not fix it in the first place, and now I get this treatment?...Fine then.. I'm almost done paying of my car.. my next buy would be a Honda Accord and it will be from Honda at Lemon Grove! (I've seen a lot of good reviews on them)... never will I come back to Ball Honda... More

I purchase my first brand new car here at Ball Acura. Of course they are NICE??? They are trying to sell you something right? After my purchase they are like a two-faced clowns. Just to get to the point. I course they are NICE??? They are trying to sell you something right? After my purchase they are like a two-faced clowns. Just to get to the point. I got my wallet stolen out of my car by a sales men and the receptionist gave three stories how it was found. TWO days later???? They found my wallet with my money MISSING. More

The sales staff were friendly, non-threatening and informative. They made my car buying experience easy. I even visited the service department and their customer handling was superb. I highly recom informative. They made my car buying experience easy. I even visited the service department and their customer handling was superb. I highly recommend this dealership. Plus, I like that they are not a corporation. More

I bought a 2007 honda civic ex thinking I was upgrading my 1999 honda crv and it turns out I was wrong. I had nothing but manufacturer defects (about 4 so far) and when I came in to get help in fixing a c my 1999 honda crv and it turns out I was wrong. I had nothing but manufacturer defects (about 4 so far) and when I came in to get help in fixing a crack rim they were unhelpful and gave off the impression that it was not their problem. They told me that since it was an after market product it was not their concern, but it was utterly ridiculous because everything from that car was bought from the dealership. I was outraged for their lack of concern and I wanted to be understanding because I naively thought that Honda takes care of its customers. I was obviously wrong because I sat in that dealership for THREE hours waiting for some kind of result and I came out there only gaining a huge headache for my problems. It took my initiative and complaining the next day to see any results. I highly advise anyone interested in a Honda to not go through this dealership. More

I wanted to upgrade my 1999 honda crv, so I bought a 2007 honda civic ex. The car was beautiful, but after a year and 3 months I feel that I have been down-graded to a lemon. I have had 3 manufacturer defe honda civic ex. The car was beautiful, but after a year and 3 months I feel that I have been down-graded to a lemon. I have had 3 manufacturer defects and they just sent me another one in the mail, so now I have to see if that concerns my car. I also have a cracked rim, so I went to the dealership to get it fixed. I was willing to pay for a new rim or to get it fixed, but when I went to the service center to get helped I was treated like a child and sat there for 3 hours with nothing but a headache for my troubles. They offered no suggestion what so ever to help me fix my problem. They passed me on to the manufacturer and that would have been fine,except it took my initiative and my complaints to get anything done. I DO NOT RECOMMEND THIS DEALERSHIP! More

I took my 2005 civic, which was under warranty, to them to replace my brake pads. After they were replaced, I noticed a squeaking, so I took it back. They said it was nothing. Then I took it back again, an to replace my brake pads. After they were replaced, I noticed a squeaking, so I took it back. They said it was nothing. Then I took it back again, and again one more time. They said it was normal. So, I waited. Now, a year later, I'm not under warranty and have had to pay over 700 bucks because these guys screwed up my brakes and decided to tell me that it was nothing. More

I am taking a chance and posting this review even though my sales purchase of 2004 TL was just eight days ago. The tactics and salesmen were professional and exactly as I expected. They made me feel welcome my sales purchase of 2004 TL was just eight days ago. The tactics and salesmen were professional and exactly as I expected. They made me feel welcome and did not pressure me into purchasing any vehicle I did not want and made no attempt whatsoever to force me into a financing agreement that was unacceptable to me. I shopped around and found other Acura dealers far worce in San Diego. I would recommend this dealership More

Service on a 1999 prelude was horrible More

The are horrible in taking care of customers. More