Banister Chrysler Dodge Jeep Ram of Hampton

Dealership tried to charge us over $600 for trying to fix problem. Turns out the alternator battery was bad. Dealership was trying to charge us $200 for a battery where no where online showed that it cost th problem. Turns out the alternator battery was bad. Dealership was trying to charge us $200 for a battery where no where online showed that it cost that much. We decided to just pickup the van and do it ourselves. Turns out the battery in the van was still under warranty and it was the same battery the dealership was trying to have us buy. They should have replaced our battery for free. Instead they're all about trying to get every last penny out of people. They only care about money rather than customers. 10/10 would not recommend them. More

It was good It was good just had to wait for part but when part came in the repair was fast when part came in the repair was fast More

Everyone was Professional , Courteous as well as Friendly . I was greeted promptly for my Appointment . I will definitely be back . I was greeted promptly for my Appointment . I will definitely be back More

The service itself was fine. The only problem I had was getting phone calls returned. I could never get through to a person, so I left at least 3 voicemails at different points a The only problem I had was getting phone calls returned. I could never get through to a person, so I left at least 3 voicemails at different points and never got a return call, forcing me to stop by in person to communicate and know that my message had been received. (And I live about 9 miles from the dealership, so this was not convenient at all.) More

The service technician was professional and knowledgeable. I was not pleased with the service on my car. The next day after having car service the issue occurred again. I was told to bring my c knowledgeable. I was not pleased with the service on my car. The next day after having car service the issue occurred again. I was told to bring my car back in. I sat in the waiting room for 3 hours I was given some nonsense excuse for what caused the malfunction of the “new” part. The problem seems to be fixed after 2 visits. The issue was a malfunctioning air pressure tire gauge. More

Mr. Stanley was very helpful in assisting me secure my 2026 Ram Rebel. While there was miscommunication about the mileage of the car, which almost caused me to walk away from the deal, Mr. Stanley was abl 2026 Ram Rebel. While there was miscommunication about the mileage of the car, which almost caused me to walk away from the deal, Mr. Stanley was able to work with his manager to get me a satisfactory deal. More

Banister Chrysler Dodge Jeep RAM has a quality staff and they have always given me the best care when servicing my Jeep they have always given me the best care when servicing my Jeep More

Great experience My experience was great. The service was professional and my vehicle was serviced to my satisfaction. The service was professional and my vehicle was serviced to my satisfaction. More

The service is pretty good in general and they keep you up to date on what is going on. I also appreciate not having add one offered to me. My only issue on this visit was the HVAC unit in the ceiling in t up to date on what is going on. I also appreciate not having add one offered to me. My only issue on this visit was the HVAC unit in the ceiling in the waiting room looked dirty. More

This dealership is pretty awesome. They always take care of my truck even when they used to be called pomoco dodge. They always take care of my truck even when they used to be called pomoco dodge. More