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Banister Chrysler Dodge Jeep Ram of Hampton - Service Center

Hampton, VA

4.2
197 Reviews

197 Reviews of Banister Chrysler Dodge Jeep Ram of Hampton - Service Center

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September 17, 2025

No comment not much interaction. Lindsey brought me my trucc n the oil change was done. Too longer than expected but I believe the job was done More

by MRSTORM8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lindsay Givens
4.0
This rating includes all reviews, with more weight given to recent reviews.
September 15, 2025

Lindsay is wonderful and has always communicated with me about all the issues on my vehicle. More

by CAITLIN.H.STITZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lindsay Givens
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 15, 2025

They handled my service in a timely and efficient manner. I had everything I needed in the waiting room to work remotely. More

by DTD
Recommend Dealer
Yes
Employees Worked With
Lindsay Givens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lindsay Givens
September 13, 2025

Jeff and Aaron are the greatest. They help me every time I bring my vehicles More

by CAITLIN.H.STITZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lindsay Givens
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 12, 2025

I went in there looking for a reliable used car, and they sold me a vehicle that has since had nothing but expensive mechanical issues. I brought this to the attention of the sales person, James, who initial More

by mpritz87
Recommend Dealer
No
Employees Worked With
The sales team and the general manager are all xxxxxxxx
September 08, 2025

I’ve always been pleased with service for my RAM 2500. This was my third routine service visit. More

by SAE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Canon Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lindsay Givens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley House
5.0
This rating includes all reviews, with more weight given to recent reviews.
Whispur Granger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wes Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2025 -

Banister Chrysler Dodge Jeep Ram of Hampton responded

Thank you, SAE, for the coveted 5-Star Review! Banister Chrysler Dodge Jeep RAM is especially thankful for your loyalty to our business, and we truly appreciate you. We welcome the opportunity to continue servicing your RAM 2500 for any future service visits. Angela Freeman Your Customer Experience Manager (757) 802-9615

September 05, 2025

I was treated like I was inconveniencing the staff. I was made to wait an hour before given an answer about my car. Then I waited 1.5 hours for my car to returned when I declined the service. More

by hollolty
Recommend Dealer
No
Sep 11, 2025 -

Banister Chrysler Dodge Jeep Ram of Hampton responded

Hello Hollolty: We would like to apologize for the inconvenience caused by your visit to our Service Department. We will surely use your feedback as an opportunity to improve our service. Please know that it is never our intention to prolong your visit and we would welcome you back in hopes that you will see a change. Angela Freeman Your Customer Experience Manager (757) 802-9615

September 05, 2025

Dealership tried to get me to buy a converter that I didn’t need, check engine light never has been on in 7 years, after my inspection they said I needed a converter when all I needed was sensors, they More

by enochmcgraw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know the elderly lady I talked to
Sep 05, 2025 -

Banister Chrysler Dodge Jeep Ram of Hampton responded

Hello enochmcgraw - We would like to apologize for any inconvenience this may have caused you because our goal is to always provide our guests with the best experience possible. We would surely welcome you back for any future services to make sure that we get it right for you. Warmly, Angela Freeman Your Customer Experience Manager (757) 802-9615

September 03, 2025

Was caught by surprise when paying my auto repair bill ! It made me feel a certain way. Not happy with my last visit ! Respectfully Victor Bowe /Chrysler 200 . More

by vicmail1222
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lindsay Givens
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 30, 2025

The dealership was great, just not all issues resolved. Convertible top system not fixed. Aside from that all went well. More

by jhill8400
Recommend Dealer
Yes
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