Banister Ford of Marlow Heights

Evelyn Betancourt's service exceeded my expectations. I purchased my very first car, a 2014 Ford Focus, and I couldn't be more happy with it. After relaying my list of car must-haves to Evelyn, she was a I purchased my very first car, a 2014 Ford Focus, and I couldn't be more happy with it. After relaying my list of car must-haves to Evelyn, she was able to find a vehicle that was right for me. I highly recommend Evelyn, and would buy another car from her in the future. More

My experience at this Ford dealership was my best car buying experience ever. They took the needed time others in the area did not. They separate themselves from the rest, which is why I consider them to buying experience ever. They took the needed time others in the area did not. They separate themselves from the rest, which is why I consider them to be the best quality service you can get in the Waldorf and surrounding areas. Thanks Sheehy and company! More

I brought my truck in to Sheehy in early January 2014 for servicing due to the engine light that came on in the truck. After paying for the repairs to the part of the engine that was diagnosed, unfortunatel servicing due to the engine light that came on in the truck. After paying for the repairs to the part of the engine that was diagnosed, unfortunately, the engine light came back on 2 additional times within the same month causing me to return the truck to Sheehy's service department both times while the mechanic sighted additional problems and requested that I pay for the added repairs each time I brought it in. Although the truck is quite up in age (2001, w/190,000 miles), to say the least, I was concerned that I was being confronted with unexpected added charges and truck return inconveniences while stating to the Sheehy mechanics that the same engine light within the same month should not incur such ongoing fees and constant returns. While I have been a long standing customer with bringing my vehicle to the service department consistently since I purchased it, to say the least, I was beginning to feel a bit let down by Sheehy. After asking to speak to Derrick Pendergrass (GM), who returned my call promptly, he wasn’t having any of it. Mr. Pendergrass took the time to review the matter, explained my trucks situation and how he planned to resolve it, and he did it with reasoning that was easy for me to accept as a customer. He seemed appreciative of the fact that I had not only been a loyal customer to Sheehy, but he handled my circumstance with personable interest, understanding, and professionalism which I have to confess restored my confidence in Sheehy. Customer service skills are certainly one of his teachable talents in my opinion. Thanks Mr. Pendergrass. More

My experience at Sheehy Ford has been absolutely incredible from beginning to end thanks to Manager, Derrick Pendergrass and my salesman, Sean Mason. After researching my purchase online I received incredible from beginning to end thanks to Manager, Derrick Pendergrass and my salesman, Sean Mason. After researching my purchase online I received all the helpful information I needed from Mr. Pendergrass prior to even going to the dealership. When I arrived Mr. Mason's professionalism and honesty was very refreshing when it came to my decision of purchasing a car. This dealership is stellar when it comes to Customer Service and Satisfaction. The best part about my experience is that I purchased a vehicle that was not a Ford and was apart of their used inventory. Mr. Mason was great in giving his honest assessment of the vehicle. I really feel that I received the best price for my money and got everything I wanted in a vehicle. A big thank you to Sean and Derrick for going above and beyond to ensure my vehicle met all of my standards. More

'Why' I've given the good folks over at Sheehy Ford of Marlow Heights such good ratings is simply the fact that it was an excellent experience from start to finish. Sure, there was a lot of Sheehy Ford of Marlow Heights such good ratings is simply the fact that it was an excellent experience from start to finish. Sure, there was a lot of paperwork and waiting, but that's par for the course. All of the salespeople were knowledgeable, friendly, and right on the ball. I'd recommend the place to anybody looking for a new vehicle to cruise around town in. More

My rating was based on a great overall experience. Philip was knowledgeable, friendly, easy to work with and not overly pressuring. Philip listened well to the needs of myself and my wife and found the right was knowledgeable, friendly, easy to work with and not overly pressuring. Philip listened well to the needs of myself and my wife and found the right vehicle for us at a good price. As a Navy veteran like myself, Philip in particular was a pleasure to work with. The rest of the staff were competent and friendly as well. More

Sheehy Ford of Marlow Heights provided Excellent Service. It was pleasure to work with Mr. Sonny and Evelyn Betancourt. I am very happy with my New 2014 Ford Focus. Your Team is outstanding. It was pleasure to work with Mr. Sonny and Evelyn Betancourt. I am very happy with my New 2014 Ford Focus. Your Team is outstanding. More

I am very satisfied with the purchase of my 2014 Ford Focus. Our sales associate, Sonny Betancourt, was very knowledgeable about the various Ford discounts, and made sure he counted the relevant rebates Focus. Our sales associate, Sonny Betancourt, was very knowledgeable about the various Ford discounts, and made sure he counted the relevant rebates that applied to me. He explained the cost estimates thoroughly, and seemed to genuinely care about our car buying experience. He made it clear that customer satisfaction is his top priority. Both he and Evelyn Betancourt took time to explain the various features of the Focus we weren't familiar with, including SYNC. Before we drove off the lot, my phone address book was loaded, and my phone was paired. We felt like we got a great deal, and appreciated the professionalism and friendliness of everyone at the dealership. We will definitely be repeat customers. More

Working with the Sheehy staff is like visiting family. They work hard to make you feel at home; even provided a loaner vehicle when my final paperwork hit a glitch. They work hard to make you feel at home; even provided a loaner vehicle when my final paperwork hit a glitch. More

I came into this Sheehy location with the intention of trading in a used Honda I purchased earlier in the year from another location. Johnathan was my point of contact and left no stone unturned on my be trading in a used Honda I purchased earlier in the year from another location. Johnathan was my point of contact and left no stone unturned on my behalf. He made sure I knew of all my options as my intention was to walk out that day with another car. After working with Johnathan and Mr. Pendergrass, I was able to walk away with the a 2014 Ford Fusion. My first new car ever! They covered everything from financing, to getting the specific color I wanted, and even ensuring my insurance was transferred correctly. I appreciate their level of professionalism, courtesy, and honesty about my financing options. I would recommend this dealership and these individuals for a genuine and trustworthy car buying experience. More