Banister Ford of Marlow Heights

I don’t like the way the young man kept reving my engine when he just had to pull my car into the garage to change the oil. I was very angry. And when I got my car back it has just been detailed they had di when he just had to pull my car into the garage to change the oil. I was very angry. And when I got my car back it has just been detailed they had dirt on the driver side really bad and on the passenger side so I do not know why I had two people in my vehicle. It will be no when I come back for my next oil change and I will stand and wash my car as they pull into the garage. More

James Martin of the Service Department was extremely helpful and kept me updated on the progress of my vehicle without me having to call and pester the service department. helpful and kept me updated on the progress of my vehicle without me having to call and pester the service department. More

Sajjad Ali, Amar Virk, and Matt Anwari are the GREATEST! ! I received A+ service from each member of the team. Good, honest people. You don't find this kind of service everywhere. I have already recommend ! I received A+ service from each member of the team. Good, honest people. You don't find this kind of service everywhere. I have already recommended them to family and friends. More

The Banister Rewards program is great for customers. It was my first time using the program. It was my first time using the program. More

It’s an ok dealership. It just felt awkward when they kept bringing up their side jobs to me and my friend. It just felt awkward when they kept bringing up their side jobs to me and my friend. More

Got a key fob and programmed at Banister Ford of Marlow Heights for over $400.00 dollars but actually paid over $300.00 after using my Member coupons. I was supposed to receive a complimentary "fluid top Heights for over $400.00 dollars but actually paid over $300.00 after using my Member coupons. I was supposed to receive a complimentary "fluid top off" check and filled which included windshield wiper fluid. I specifically asked the gentleman if it was done already they released my vehicle to me and he said he's pretty sure that it was but if not, then for me to bring it back. Later that night I received a display alert from my car alerting that the window shield fluid is low. I had to go back to Banister the very next day again. That is today...I will update if and whenever the alert warning comes on again. More

The people was very helpful and got me in and out and wash my truck wash my truck More

Service reps need to confer sooner with customers than later, when customers are about to leave. later, when customers are about to leave. More

Customer service staff were very helpful and friendly and very efficient in their duties when to giving the customer service very efficient in their duties when to giving the customer service More

Fixed my problem. Thank all so much and did it really quick. Left in less than a hour. Thank all so much and did it really quick. Left in less than a hour. More