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Banister Ford of Marlow Heights

Marlow Heights, MD

3.9
1,465 Reviews

5000 Auth Rd.

Marlow Heights, MD

20746

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1,465 Reviews of Banister Ford of Marlow Heights

March 08, 2022

Service was great as usual and there were no problems with the car after I drove away. I still have no complaints. Of course, I will come again. More

by MMALONE372
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Unfortunately, I do not recall her name, but she was the Cashier that day, 02/14. She was very helpful in showing me how to quickly give comments by telephone. She also helped me with getting coffee while waiting. Thanks to all of you.
Mar 09, 2022 -

Banister Ford of Marlow Heights responded

Your 5-star review is greatly appreciated! We are happy to know that you had a pleasant customer experience! We look forward to continue to create great experiences with you in the future. Thank you for choosing The New Banister Ford of Marlow Heights!

March 08, 2022

I can’t find one Single thing to complain about the people where very friendly and provided excellent service More

by DHJ3RD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Gray
Mar 08, 2022 -

Banister Ford of Marlow Heights responded

Thank you so much for your 5-star feedback! We take pride in ensuring that all of our visitors have a pleasant customer experience. Thank you for choosing The New Banister Ford of Marlow Heights!

March 08, 2022

Michael Carlisle was absolutely the most unprofessional service advisor I have ever encountered in discussing required services and recommendations. The services provided was services that was already co More

by althea.robinson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Michael Carlisle, Bobby Gray
Mar 21, 2022 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to notify us, Althea. We would like to know what we can do to turn your experience around and if we could earn another opportunity to earn your business? We would like to speak to you directly about your experience, please leave a phone number or email to contact you at or please reach out at 7579165229. Thank You!

March 08, 2022

Very well pleased with the service that I received any assistance in making my purchase as smooth as possible financing department was very helpful along with the sales department up to the general manage More

by STERLINGPERRY
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sonny Betancourt, Evelyn Betancourt
Mar 09, 2022 -

Banister Ford of Marlow Heights responded

Congratulations on the purchase of your new vehicle! We are so thankful to earn your business. You are going to enjoy your new ride! Your feedback is greatly appreciated. We look forward to continue to create great memories with you in the future. Thank you for choosing The New Banister Ford of Marlow Heights!

March 07, 2022

Not sure how the communication is for this dealership, but I had to bring the car in two more times to get the job done. Not sure if this is on service or sales, but at this point, I'm not convinced. More

by SONGSTYLE2007
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sahan
Mar 09, 2022 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback. We would like to earn a chance to speak to you directly about this. Please reach out to us at your earliest convenience at 7579165229, or please leave a good contact for you so we can reach out to you.

March 07, 2022

My service was phenomenal I was in and out within a window of 2 hours my VIP allowed me a free carwash. More

by LADYBUGWB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Gray
Mar 08, 2022 -

Banister Ford of Marlow Heights responded

Thank you so much for taking the time to share your feedback. Your 5-star review is greatly appreciated by our team. Thank you for choosing The New Banister Ford of Marlow Heights!

March 06, 2022

This dealership assisted me in approximately 10 minutes after I entered the building. My appointment time was 9:00 am and I left the dealership at approximately 10:30 or 11:00. The repair was an oil chang More

by ANDREA.DE.PITT50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tavern Green
Mar 08, 2022 -

Banister Ford of Marlow Heights responded

Thank you for your 5-star rating, Andrea! We take pride in ensuring that we take care all of our visitors vehicles in a timely fashion. We understand you have things to do & we consider that. Thank you for choosing The New Banister Ford of Marlow Heights!

March 06, 2022

Service was quick and personable, plus my car was unexpectedly zippy afterward. I will return when I need service again. More

by PFWBURRIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Gray, Evelyn Betancourt
Mar 08, 2022 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback & experience. Your 5-star review is greatly appreciated. We look forward to continue to be of service to you in the future when you need it. Thank you for choosing The New Banister Ford of Marlow Heights!

March 06, 2022

The advisor I had was awesome. Also the dealership was clean and was up to my expectations. More

by SHAUNTE_BOWENS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tavaun Green
Mar 08, 2022 -

Banister Ford of Marlow Heights responded

Your 5-star feedback is greatly appreciated, Shaunte! We are thankful to earn your business, and if there is anything that we can do for you please let us know. Thank you for choosing The New Banister Ford of Marlow Heights!

March 06, 2022

The employees were very professional, friendly and welcoming. Completion of service was done promptly and a courtesy call was giving when job was done. Great job!! Keep up the excellent work. More

by CHANELLEWELLS17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Gray
Mar 08, 2022 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback! We take pride in ensuring that all of our visitors have a pleasant customer experience. Thank you for choosing The New Banister Ford of Marlow Heights!

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