Dealer Reviews

Service Reviews

Cars for Sale

Write a Review

Dealer Log In

Write a Review

All Salespeople

Sales Department

Banister Ford of Marlow Heights

Name: Banister Ford of Marlow Heights
Address: 5000 Auth Rd., Marlow Heights, MD, 20746, US
Telephone: (301) 423-4950
Rating: 3.9

3.9

1,469 Reviews

5000 Auth Rd., Marlow Heights, Maryland 20746

Directions Directions

Sales: (301) 423-4950

Call (301) 423-4950

Banister Ford of Marlow Heights

Marlow Heights, MD

3.9

1,469 Reviews

Call Dealership (301) 423-4950

5000 Auth Rd.

Marlow Heights, MD

20746

Directions

3.9

1,469 Reviews

Write a Review

This rating includes all dealership reviews, with more weight given to recent reviews.

Sales Price Transparency

Service Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Workmanship

Service Time

Service Communication

Filter Reviews by Keyword

buying experience customer service car service recommend dealer professional repair oil change truck

By Type

1,469 Reviews of Banister Ford of Marlow Heights

March 04, 2022

SERVICE VISIT

The people was very helpful and got me in and out and wash my truck wash my truck More

by DMHOWELL70

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Bobby Gray

Report | Print

Mar 04, 2022 -

Banister Ford of Marlow Heights responded

Thank you for your 5-star feedback! It is our pleasure to ensure that all of our customers have a pleasant experience during each visit. Thank you for choosing The New Banister Ford of Marlow Heights!

March 04, 2022

SERVICE VISIT

Service reps need to confer sooner with customers than later, when customers are about to leave. later, when customers are about to leave. More

by MPSHORTER

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Employees Worked With

Bobby Gray, Bobby Royal

Report | Print

Mar 08, 2022 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback. We take serious consideration in our customers feedback & suggestions. This helps because we are constantly looking for new ways to improve the customer experience for everyone. Thank You!

March 03, 2022

SERVICE VISIT

I received fast and friendly service! I will recommend anyone their service. I did have to wait too long. I will recommend anyone their service. I did have to wait too long. More

by LIZHAWKINS211

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Bobby Gray

Report | Print

Mar 04, 2022 -

Banister Ford of Marlow Heights responded

We are grateful to earn your business, Liz! Thank you for taking the time to rate your experience. We are happy to know that we could be of assistance to you during your recent visit. Thank you for choosing The New Banister Ford of Marlow Heights!

March 03, 2022

SERVICE VISIT

Customer service staff were very helpful and friendly and very efficient in their duties when to giving the customer service very efficient in their duties when to giving the customer service More

by Shuey

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Sonny Betancourt, Evelyn Betancourt, Joe Hammett, Don Berry, Jerry Petro, Kevin Buckmaster, Jeff Kerns, Yadira Kauffman, Sam Hadi

Report | Print

Mar 03, 2022 -

Shuey responded

Excellent customer service and care for you and your company

March 03, 2022

SERVICE VISIT

Fixed my problem. Thank all so much and did it really quick. Left in less than a hour. Thank all so much and did it really quick. Left in less than a hour. More

by TENESHA1986

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Bobby Gray

Report | Print

Mar 04, 2022 -

Banister Ford of Marlow Heights responded

Hey Tenesha! Thank you for taking the time to share your feedback. Your 5-star review is greatly appreciated by our team! Thank you for choosing The New Banister Ford of Marlow Heights!

March 03, 2022

SERVICE VISIT

Very professional and kind. The serviceman and salesman are eager to please. The manager is an excellent person to do business with. The serviceman and salesman are eager to please. The manager is an excellent person to do business with. More

by MACZETTA

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Jonathan Slaughter, Bobby Gray, Sherrill Smith, Brian Pointer, William Hodge, Calvin McHenry, Anthony Seegers, Denard Carey, Kunta Mambouray, Nick Williams

Report | Print

Mar 04, 2022 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback! We are happy to know that our team could be of service to you during your recent visit. We look forward to continue to provide you high class customer service in the future. Thank you for choosing The New Banister Ford of Marlow Heights!

March 02, 2022

SERVICE VISIT

I believe banister ford will be the dealership in the region in the near future!! region in the near future!! More

by CHEEKS_RAYMOND

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Evelyn in sales , Bobby Gray, Joe Hammett, Don Berry, Jerry Petro, Kevin Buckmaster, Jeff Kerns, Yadira Kauffman, Bobby Royal, Sam Hadi

Report | Print

Mar 04, 2022 -

Banister Ford of Marlow Heights responded

Thank you very much for your kind words! We appreciate you for taking the time to rate us 5-stars! If there is anything that we can do for you or your vehicle please let us know. Thank you for choosing The New Banister Ford of Marlow Heights!

March 02, 2022

SALES VISIT - USED

They’re very polite very caring. They honestly listen and go out of their way to make sure that you are totally satisfied. The nicest thing I can say is I felt very welcomed when I E They honestly listen and go out of their way to make sure that you are totally satisfied. The nicest thing I can say is I felt very welcomed when I Entered the door until the time I left. This was the best experience I have had with a dealership in my life. Kudos to banister Ford and their staff. Thank you very much do you have a customer for life More

by dobsonrd2

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Sahand and Ali.

Report | Print

Mar 02, 2022 -

Banister Ford of Marlow Heights responded

Thank you for taking the Tim to share your feedback! Your 5-star review is greatly appreciated! We are so grateful to be apart of this experience with you! We look forward to continue to create great experiences with you in the future. Thank you for choosing The New Banister Ford of Marlow Heights!

February 28, 2022

SERVICE VISIT

I don't know if I can come up with 15 words. But my service was Great. But my service was Great. More

by PRETTYPAT2

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

I do not remember the person's name. He was African American., Bobby Gray

Report | Print

Mar 01, 2022 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback! Your 5-star review is greatly appreciated by our team! We look forward to continue to be of assistance to you in the future. Thank you for choosing The New Banister Ford of Marlow Heights!

February 28, 2022

SALES VISIT - USED

Shana and Chin are nice, and had very good customer service. These two got me in the truck I wanted. Thanks to all the associates, dealer, and staff at the Banister Ford dealership. service. These two got me in the truck I wanted. Thanks to all the associates, dealer, and staff at the Banister Ford dealership. More

by georgehoward416

Recommend Dealer

Yes

Employees Worked With

Shana/Chin

Report | Print

Mar 01, 2022 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback, George! We are so happy to hear that you had a pleasant customer experience during your recent visit. We are grateful to earn your business at The New Banister Ford of Marlow Heights!

Banister Ford of Marlow Heights

1,469 Reviews of Banister Ford of Marlow Heights

Map and Directions to Banister Ford of Marlow Heights