Banister Ford of Marlow Heights

I have been bringing my explorer for service since the day it was purchased and never, never had the service that I received on my recent visit. I had a 11:45 a.m. appointment and was disappointed when I day it was purchased and never, never had the service that I received on my recent visit. I had a 11:45 a.m. appointment and was disappointed when I asked how long would I be there and I was told lunch was from noon to 1:00 pm, but he would try to get it done as soon as possible! However, in less than half an hour, I was leaving the car lot.WOW! Oil change, etc. done. Thank you so much for your prompt service. More

Customer Service was amazing. I didn’t have to wait long at all. I will definitely be coming back! I didn’t have to wait long at all. I will definitely be coming back! More

Mr. Green went above his duty to help. Much appreciated. Will definitely be back for my service needs. Green went above his duty to help. Much appreciated. Will definitely be back for my service needs. More

My long time advisor no longer worked there. My new advisor James Martin, was not only professional but very helpful, friendly and eager to help. It was as if I had worked with him before. Jam My new advisor James Martin, was not only professional but very helpful, friendly and eager to help. It was as if I had worked with him before. James is a real asset to this department. He was overly anxious that my car get repaired properly and efficiently More

Very bad experience. Was sold a bad var that needed repairs immediately. Crooks and liars Was sold a bad var that needed repairs immediately. Crooks and liars More

Very good service and the people was helpful they got us in a car we are very happy in a car we are very happy More

sales rep spent additional time with me when she didn't have to -- changing my service over have to -- changing my service over More

Walked in and were cheerfully greeted by Mrs. Evelyn her highness. Such a wonderful lady. We were pleased to have worked with her. We got a little doubtful down the line because, lets be honest, Evelyn her highness. Such a wonderful lady. We were pleased to have worked with her. We got a little doubtful down the line because, lets be honest, the car buying process is stressful! Stressful that is until Ali, the store manager shows up to smooth everything over. Great presence to have at the dealership. Really made an impact in the process. Made sure we were well taken care of. From then on, everything went smoothly. We were then tranferred to finacing with Ali #2. Great guy aswell. Dropped in today to pick up my plates, and the front desk lady was ever so nice, aswell as the one that put our plates on for us. I know I'm forgetting one other gentleman aswell, but we hope they know they are all appriciated. Thank you FORD BANISTER More

Very easy sale on my vehicle. I knew what I wanted, what I wanted to pay, and it went very smooth! I appreciate all the help! I knew what I wanted, what I wanted to pay, and it went very smooth! I appreciate all the help! More

I brought my 2011 Ford Edge in for an oil change and after leaving my truck check engine light appeared and started stalling out. I believe the did something to my vehicle and when I found out the resul after leaving my truck check engine light appeared and started stalling out. I believe the did something to my vehicle and when I found out the result of it I will be reporting them. More