Banister Ford of Marlow Heights

Not even 24 hours after getting my vehicle back it broke down on the highway. Ford isn’t completely to blame since it went to Caliber Collision first. Yet, once it made it to the dealership level they shoul down on the highway. Ford isn’t completely to blame since it went to Caliber Collision first. Yet, once it made it to the dealership level they should have known how to fix my Ford Escape and there shouldn’t have been anymore concerns. Instead, I’m once again without a vehicle and paying more for rides to get my children to school and myself to work. More

The people who work there were very helpful professional clean building and the work didn’t take long. clean building and the work didn’t take long. More

We are still waiting on title that was supposed to be mailed in Jan. No follow up from dealership after multiple calls mailed in Jan. No follow up from dealership after multiple calls More

I would like to thank James (Service Representative) for all of his assistance in getting my vehicle checked in such a short period of time. James was pleasant and informative he contacted me along the way all of his assistance in getting my vehicle checked in such a short period of time. James was pleasant and informative he contacted me along the way of updates. it was a critical time for me as my new job there is NO public transportation. He is totally PHENOMENAL and I greatly appreciate him for all his assistance. More

I was very pleased that my car was fixed and I did not have to wait all day. Thank you. have to wait all day. Thank you. More

Very pleasant, send messages on how the maintenance is going and also lets you know when your car is finished!! going and also lets you know when your car is finished!! More

From start to finish the Banister team Sahand Pourkalbassi, Sajjad Ali and Amir were exceptional with the purchase of my car. They were all very patient, extremely knowledgeable, friendly and pro Pourkalbassi, Sajjad Ali and Amir were exceptional with the purchase of my car. They were all very patient, extremely knowledgeable, friendly and professional. My experience with this dealership was the best that I've had with a dealership. They worked with me and my budget with no pressure. Everyone that I came in contact with was friendly and had a willingness to help where they could. I will totally recommend this team to everyone. It was a true pleasure. More

Love it good customer service on time clean waiting area friendly good answers will recommed friendly good answers will recommed More

The intake was professional and the service to my vehicle was done sooner than I expected vehicle was done sooner than I expected More

Had my vehicle in for an oil change and field service actions. My vehicle was returned on the day it was promised. Now, this is the first time this has happened. Sorry, but under the other management, it actions. My vehicle was returned on the day it was promised. Now, this is the first time this has happened. Sorry, but under the other management, it never happened. Keep up the good work. More