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Banister Ford of Marlow Heights

Marlow Heights, MD

3.8
1,465 Reviews
Call Dealership (301) 423-4950

5000 Auth Rd.

Marlow Heights, MD

20746

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1,465 Reviews of Banister Ford of Marlow Heights

January 18, 2022

Not good still working on. In shop sent last year in and out bad ok thanks More

by ARUTHERFORD905
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bobby Gray
Report | Print
Jan 31, 2022 -

Banister Ford of Marlow Heights responded

Hey Aruther. We are working very hard to ensure that all of our customers vehicles are safe to be on the road. We are also experiencing a huge mass of parts on back order from Ford. We want to turn this experience around for you. Please give us a call at your earliest convenience. Thank you

January 18, 2022

Excellent customer service. JT was awesome. Very transparent about the car I was looking for. Highly recommend this dealership. Thank you More

by MEIKALYLES
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John JT Turner
Report | Print
Jan 19, 2022 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback. We are happy to be apart of this experience with you. We look forward to be of service to you again during your next visit. Thank you for choosing The New Banister Ford of Marlow Heights!

January 15, 2022

Made an appointment, in on time and out within an hour an a half. Service writer kelp me informed throughout the entire process. Good customer service. More

by AAJB4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Gray
Report | Print
Jan 18, 2022 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback. We are so happy to know that we could be of service to you during your recent visit. Thank you for choosing The New Banister Ford of Marlow Heights!

January 14, 2022

Very helpful and they make people feel comfortable with their purchase I recommend this dealer to buy your new car More

by NAUYAKE
Recommend Dealer
Yes
Employees Worked With
Sonny Betancourt
Report | Print
Jan 17, 2022 -

Banister Ford of Marlow Heights responded

Thank you so much for taking the time to share your feedback. We are grateful to earn your business, and we look forward to be of service to you again during your next visit. Thank you for choosing The New Banister Ford of Marlow Heights!

January 14, 2022

The absolute BEST experience. They helped me purchase the perfect vehicle!!! Shana Jefferson and Amir Tagih ( I believe that’s his last name). Amazing amazing amazing :) More

by Moniece Humphries
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shana Jefferson and Amir Tagih
Report | Print
Jan 18, 2022 -

Banister Ford of Marlow Heights responded

Hey Moniece! Thank you so much for taking the time to share your feedback! We are so happy that we could be apart of this experience with you. Enjoy your new vehicle! Thank you for choosing The New Banister Ford of Marlow Heights!

January 13, 2022

They did it fast and easy. They knew what it needed thank you. Have a nice day More

by RADIOLOGY226
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Gray
Report | Print
Jan 14, 2022 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback. We are grateful to earn your business. We look forward to be of service to you again during your next visit. Thank you for choosing The New Banister Ford of Marlow Heights!

January 13, 2022

Great customer service. Technicians address issues as expected. Note: They won’t touch what they are not asked to touch. So be specific on what you want done. Kudos to that Nigerian boy upfront. Keep it More

by Rolly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Oyedeji
Report | Print
Jan 14, 2022 -

Banister Ford of Marlow Heights responded

Thank you for taking the time to share your feedback. We are grateful to earn your business. We look forward to be of service to you again during your next visit at The New Banister Ford of Marlow Heights! Thank You!

January 11, 2022

I was able to get an appointment that fit my personal schedule. The waiting area was clean and spacious considering the current COVID concerns. Service was quick and suggestions for maintenance on my veh More

by BRENDA.S.HOLMES
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Your service dept staff choices on this site needs to be updated. Mr. Gray has been gone for years.
Report | Print
Jan 12, 2022 -

Banister Ford of Marlow Heights responded

Thank you for your 5-star review, Brenda! We are so happy that we could be of service to you during your recent visit. We are grateful to earn your business. Thank you for choosing The New Banister Ford of Marlow Heights!

January 11, 2022

Amazing. Personally I like the customer service at banister ford auto. I would recommend them to anyone. More

by traleenah
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Gray
Report | Print
Jan 12, 2022 -

Banister Ford of Marlow Heights responded

Thank you for your 5-star review! We are so grateful to earn your business. We look forward to be of service to you again during your next visit. Thank you for choosing The New Banister Ford of Marlow Heights!

January 08, 2022

The service writer is very knowledgeable person and knows his job very well keep up the good work and I will continue to come. More

by wgillison
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Gray
Report | Print
Jan 12, 2022 -

Banister Ford of Marlow Heights responded

Thank you so much for taking the time to share your feedback. We are so happy to know that you had a pleasant experience during your recent visit. We look forward to be of service to you again during your next visit. Thank you for choosing The New Banister Ford of Marlow Heights!

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