Banister Ford of Marlow Heights

The staff at sheehy are great.i have purchase 4 cars from sheehy all four evelyn she is the greatest. I will always mention evelyn when giving referrals sheehy all four evelyn she is the greatest. I will always mention evelyn when giving referrals More

2013 Ford Escape Service Repairs were made faster than I thought and I'm completely satisfied with the service. Angel Suazo and Sharon Duvall were especially helpful. I had Repairs were made faster than I thought and I'm completely satisfied with the service. Angel Suazo and Sharon Duvall were especially helpful. I had had the car only three months but the problem was not one that could have been foreseen (in my estimation). Although pleased with the service and the car overall, I was not pleased with the salesman and would not recommend him to anyone. More

I went in because I received an email about trading in my old car for a new car because of the covid-19. After speaking with Sean Mathis I decided to trade in my car! It was a very nice experience and everyo old car for a new car because of the covid-19. After speaking with Sean Mathis I decided to trade in my car! It was a very nice experience and everyone was very helpful! I didn’t get to get the car I originally wanted! But I did get a car that was a hybrid which was what I was looking for in the first place. I would recommend going to this dealership! They had great customer service! More

Thank you Just a note to say Thank you for your letter of offer for me to trade my 2017 Ford Fusion. Mr. Mathis was very helpful and knowledgeable as walking Just a note to say Thank you for your letter of offer for me to trade my 2017 Ford Fusion. Mr. Mathis was very helpful and knowledgeable as walking me through the process. I am pleased with my 2019 Ford Escort. Longtime Customer Thank you Sheehy! More

Everything was faster they I thought, most time you have sit and wa it all day had a good sales team. Didn't get what I cam in for, best than I coud expected sit and wa it all day had a good sales team. Didn't get what I cam in for, best than I coud expected More

WHAT A HEADACHE - DO NOT BUY A CAR FROM THIS DEALERSHIP!!! I have never worked with such dishonest, incompetent people. From the sales person, Oscar, who said things that later proved were not true on multiple I have never worked with such dishonest, incompetent people. From the sales person, Oscar, who said things that later proved were not true on multiple occasions, to the managers (Keith and Jordy), to the tags department, every part of this car buying experience was a NIGHTMARE. AFTER purchasing the vehicle, I have called more than 10 times, left multiple messages with no call back, just to receive my tags. It has now been more than 2 months and the temp tags expire today - and I am finally getting my tags, mind you this is only after very significant effort on my part and the help of the only helpful person in their organization (Tony). This dealership is full of empty promises to get your money and after the fact will tell you whatever they need to to make you go away... even when you just want your tags! I was apologized to multiple times after the "last person" that I spoke to blatantly told me inaccurate information. I will NEVER purchase a car from this organization again. Tony seems to be the only competent person who will actually return a call. UNREAL experience. Avoid this place at all costs! More

I had a horrible experience with Kathy Taghi, finance director. She refuses to return phone calls, emails, and blatantly lied twice about not receiving an email with required documents. She was out of th director. She refuses to return phone calls, emails, and blatantly lied twice about not receiving an email with required documents. She was out of the office for over a week and didn’t have any kind of away message on her voicemail or email. Very unprofessional. Will absolutely never use this dealership again and will be spreading the word! More

Dear Giles Mulligan, I have received exceptional Dear Giles Mulligan, I have received exceptional service from Mr. Denard Carey on Saturday, February 22, 2020. He was very attentive and very pro Dear Giles Mulligan, I have received exceptional service from Mr. Denard Carey on Saturday, February 22, 2020. He was very attentive and very professional. I will recommend others to Marlow Hts Sheehy Ford. More

Good afternoon Mr. ShacklefordI am writing to you Good afternoon Mr. Shackleford I am writing to you because I am a little frustrated. I will give you a short history of my experience with your de Good afternoon Mr. Shackleford I am writing to you because I am a little frustrated. I will give you a short history of my experience with your dealership in case you are not aware I purchased a 2016 F150 Certified pre-owned vehicle from your dealership 9-19-19. In October the sunroof was not working properly so I dropped of my truck so the service department could make the repairs. They kept my truck for 6 weeks and then I was told that they would not have the parts til the first of the year. This is after being without my truck for 6 weeks which I use to make a living. Long story short they were able to get the sunroof closed and I was able to use my truck until the parts came in. I dropped off my truck 3 weeks ago to get the sunroof repaired because the parts had arrived. The service department gave me a loaner truck for me to work out of while my truck was being repaired. Thank you. Yesterday the service department let me know my truck was ready for pick up. I went by today to get my truck. The good news is the sunroof works great. I have attached some photos of the bad news. After looking at the photos you have to understand my frustration with the service department thinking this was a completed job ready for a client to pick up their vehicle. Missing parts and a torn headliner is not what I would consider a completed project Again this is just in case you were not aware of my situation or what your service department thinks is a completed repair. I look forward to hearing from you and how we will move forward to have the repairs made. Thanks More

Great Service Recently, I went to Sheehy Ford of Marlow Heights for an oil change after scheduling an appointment online for my Ford Edge. Carlos Scott was very co Recently, I went to Sheehy Ford of Marlow Heights for an oil change after scheduling an appointment online for my Ford Edge. Carlos Scott was very courteous and helpful. In fact, he saved me money on my oil change. Additionally, the two times that I've been at this dealership (showroom and service department), it has been immaculate and the staff very friendly. Thanks Sheehy Ford of Marlow Heights for everything. More