Banister Ford of Marlow Heights

Efficient and fair. Good experience. I knew what I wanted. Sheehy had it at below market value, very little haggling. Sales manager and finance lady very friendly and pr Good experience. I knew what I wanted. Sheehy had it at below market value, very little haggling. Sales manager and finance lady very friendly and professional. Salesman was ok. Don’t want to call him out and get him in trouble. Not terribly knowledgeable of friendly. Maybe he was having a bad day. The rest of the sales staff seemed super friendly. More

Great job jason Jason is the best sales rep I have worked with. I will continue to come here! Thank you so much sheehh Ford and Jason jones! Jason is the best sales rep I have worked with. I will continue to come here! Thank you so much sheehh Ford and Jason jones! More

Thank Craig for going above and beyond I had a wonderful experience on 01-18-2018. It was a pleasure to get helped by Craig Jackson. He Went beyond expectation by helping me feel really com I had a wonderful experience on 01-18-2018. It was a pleasure to get helped by Craig Jackson. He Went beyond expectation by helping me feel really comfortable and by getting me the car that I wanted and we was still able to stay in the price range that i required. I told him several times I never met a dealer I like him. He’s down-to-earth and funny. Thanks More

Worst experience in 25 years of buying Fords Even forgiving that vehicle was poorly prepped at delivery and missing front license plate bracket (required in MD), this has been the worst of many F Even forgiving that vehicle was poorly prepped at delivery and missing front license plate bracket (required in MD), this has been the worst of many Ford purchases since the 90's. Despite explicitly telling salesperson I would not require financing and did not wish to apply for credit, they ran a hard check on me anyway. Further increasing the hit to my previously excellent rating, they reported an "adverse action" in denying credit to me that I never asked for, or would accept. I am livid about this. The negative impact is irreversible. Not even the slightest hint of an apology from the dealership. Now 2 months after purchase- temp tags are expired. I have not received license plates nor registration documents. Will now have to spend a day at MVA to obtain plates and registration sticker at increased expense. No response whatsoever to written request from dealership about these items. $300 "processing fee" has no value whatsoever when the most critical documents aren't provided. I will be requesting a refund of this, plus cost for front bracket as well as replacement tags & registration sticker from Ford Motor Company. They probably will ignore me as well. If so, well... all I can do is vote with my $$. This was my 11th new car purchase from Ford since 1992 (can easily prove should anyone doubt). And quite possibly the last. Have had much better experiences at Hunt Ford in La Plata, Waldorf Ford, and Koons Ford in Silver Spring. But this really has soured me to Ford. **Update** - Having received title from the state, I just now noticed a lien has been recorded on it. This is inexplicable!!! I paid every last cent for this vehicle through a wire transfer at time of delivery (which the dealership said they would pay the fee for, and of course never did!!). What an absolutely poor handling of paperwork by this dealership. What will they do to correct? Hmmmm... my guess is NOTHING!!! Horrible, horrible service. For the little good it will do, I shall update my complaint to Ford Motor Co. as well. Forewarned is forearmed. #avoidsheehy #sheehypoorservice More

Buyers Experience Had a very smooth and pleasant buyers experience with Salesman Craig Jackson. Mr Jackson was very professional, polite and very easy to talk to. He we Had a very smooth and pleasant buyers experience with Salesman Craig Jackson. Mr Jackson was very professional, polite and very easy to talk to. He went over and above the requirements to get us the vehicle we wanted with all the features. His search and locate vehicles were right on point. Mr Jackson Thank you for your patience working with us. More

My experience with sheehy Ford was great I went to sheehy ford to purchase 2017 Explore and my experience with my sales person was great,she was very patient and very helpful. I would recomm I went to sheehy ford to purchase 2017 Explore and my experience with my sales person was great,she was very patient and very helpful. I would recommend this dealership to a family member or a friend And request Sherrel Smith as there sales person More

Sheehy Ford dealership The sales department was top flight As well as the service department who has taken care of my every need. The service department and sales departmen The sales department was top flight As well as the service department who has taken care of my every need. The service department and sales department has made the transition very easy from my old f150 to my new f250. Would not go anywhere else for my vehicle needs. More

No problems I bought a used Escort from Sheehy 15 or 20 years ago, and they have serviced my various cars for 15 years or so when I worked next door, they were ho I bought a used Escort from Sheehy 15 or 20 years ago, and they have serviced my various cars for 15 years or so when I worked next door, they were honest and reliable. In my recent purchase of a used Subaru, the salesman was unenthusiastic, perhaps because I was buying a used car instead of a new one. We used cash, but it still took an hour and a half to get out of there, after resisting their sales pitch for lots of additional service packages. I called ahead so they'd prepare the car, but they didn't take it out to be cleaned until we'd paid (it was already clean!). 45 min later it finally arrived, but someone must have dumped a cup of gasoline in the car, the stink was overwhelming. I left the windows open for a day and the smell is mostly gone. More

THE BEST EXPERIENCE EVER I called Kim (service writer) at 10am and asked if I could bring my car in for service. She replied absolutely. I drove it there and the shuttle took I called Kim (service writer) at 10am and asked if I could bring my car in for service. She replied absolutely. I drove it there and the shuttle took me back to work. 2 hours later she called to tell me my car was ready. Best Service Ever. Thank you Kim More

Overall terrible experience Both Sheehy Ford Marlow Heights and Springfield locations had lackluster service. Purchased my vehicle and no follow up from sales rep. Wrote to custo Both Sheehy Ford Marlow Heights and Springfield locations had lackluster service. Purchased my vehicle and no follow up from sales rep. Wrote to customer service specialist and response was par for the course with the rest of the team, pathetic and unacceptable. More