Banister Ford of Marlow Heights

Very Poor Sales person I do not recommend this dealership at all. I had to go to another Sheehy Ford to get a proper deal done. I had a sales associate tell me that he was I do not recommend this dealership at all. I had to go to another Sheehy Ford to get a proper deal done. I had a sales associate tell me that he was going to see if the price I wanted a truck for was good with his manager or not. I waited 15 minutes and no one returned, I went back into the showroom looking for him and no one knew where he was. He just left me and went home. I couldn't give my money to a place that handled things so very poorly. I wouldn't recommend doing business at this location at all I do not remember the young sales associates name (but I remember what he looks like), it was so bad that I care not to. But I am going to put a name for this review just so that I can submit this review. More

Smooth easy purchase. Everything was very professional. The sales staff that we dealt with was very knowledgeable. One suggestion: when dealing with a veteran who is eligib Everything was very professional. The sales staff that we dealt with was very knowledgeable. One suggestion: when dealing with a veteran who is eligible for a rebate, he or she should be asked if they left the service before 1983. If they did they should also be informed to have proof of service such as a DD-214 when they arrive to finalize and buy the car. There appeared to be some disconnect and thanks to Emily it was finally handled in a satisfactory manner. This was not the salesman's fault as much as Sheehy failing to give the salesperson the proper training. Not a complaint, a comment. Emily Eggleston made everything easy with finalizing the purchase and it was she who resolved my issue with the military rebate More

Excellent dealership. Sonny was very easy to work with and most importantly did not pressure you. Sonny was very professional and very knowledgeable. Get your car from Sh Sonny was very easy to work with and most importantly did not pressure you. Sonny was very professional and very knowledgeable. Get your car from Sheehy Ford!! More

Excellent experience Came in with a trade in for a ford fiesta and got exactly what I wanted. The sales man I got was very polite and accommodating to what I was looking f Came in with a trade in for a ford fiesta and got exactly what I wanted. The sales man I got was very polite and accommodating to what I was looking for. Overall would buy another car from him if I every needed to. More

Go to Sheehy if you want to order a new 2017 FORD F150 I highly recommend Michael Chao. He took the time to thoroughly explain and demonstrate the many features on the F150. A few weeks after I ordered I highly recommend Michael Chao. He took the time to thoroughly explain and demonstrate the many features on the F150. A few weeks after I ordered my truck I realized that I wanted to add some extras and Michael made that happen. And, when there was an oversight with billing Michael made sure it was fixed in record time. All in all Michael made the buying experience a very pleasant one. Tom (sorry I don't know his last name) was both personable and professional and made the financing much more understandable for a newbie like me. Both Michael and Tom were great to work with. If you plan to order a vehicle, then head for Sheehy Ford Marlow Heights. More

Dragging on and on.. While every person we dealt with was friendly, the overall feel was that they wanted to draw out the deal as long as possible to wear us down. We had While every person we dealt with was friendly, the overall feel was that they wanted to draw out the deal as long as possible to wear us down. We had 2 kids with us and spent approx 7-8 hours trying to finalize the deal. We kept being told that they were almost there only to have a single piece of paper put in front of us at a time. A few of the forms we had to request to be filled in since they weren't completed. There was no consideration for the fact that our kids were ready to leave and be done. Looking back I feel that every trick car salesmen use were implemented. A few days after the fact the vehicle started showing signs of issues that should be covered under the supposed warranty that was part of the sale, but of course that paperwork was not included and the dealership now seems reluctant to return my calls and messages. I highly recommend buyers beware of dealing with this dealership, particularly for used vehicles. And the cherry on top, they failed to actually detail the car in the several hours it took to close the deal. In the daylight it was apparent the inside wasn't cleaned at all. The car was simply driven through a quick car wash. I can only hope this is not the service every customer receives. Overall, this is honestly the worst experience I have had purchasing a vehicle. More

Excellent experience First I filled out a survey online. I soon after received a call from John Slaughter. He was very. Positive and enthusiastic. I explained my situati First I filled out a survey online. I soon after received a call from John Slaughter. He was very. Positive and enthusiastic. I explained my situation to him, and he said to me, "Come and see us, we're the best. I went to the dealership, they were exceptional in their enthusiasm and professionalism. I left with the exact car I wanted with great terms. I would recommend them to anybody. " More

Polite, professional team with a focus on customer service We went in for a trade in, and left happy. The entire staff was very polite, cordial, and helpful. The salespeople on the floor did not hassle, or pre We went in for a trade in, and left happy. The entire staff was very polite, cordial, and helpful. The salespeople on the floor did not hassle, or pressure us at all during our visit. I was quite pleased with them, and will be in contact with them again should the desire to move on to a different vehicle arise again. It was impressive to the point that I felt that I needed to address the team, and their immediate supervisors of their superior performance. Folks, just like when rant about poor customer service, you should recognize exceptional customer service. 5 STARS 2 THUMBS UP! More

Best car buying experience I arrived around 11 am to see how much my car would be appraised for. I gave Kamari a detailed list of all the things I was looking for in a car. My b I arrived around 11 am to see how much my car would be appraised for. I gave Kamari a detailed list of all the things I was looking for in a car. My biggest necessity was leather seat because because my son like to spill. Kamari brought around white Ford Fusion hybrid. I fell in love with it from the moment I saw it. I had a lot of reservation about paying the sticker price but they gave me 3000 dollars more than my trade in was worth. I got almost 5000 dollars in incentive and because it is a hybrid I paid no taxes. In my mind I saved close to 10,000. I wasn't pressured into buying the car. I have never felt this happy over a buying a car and in my 24 years this is my 4th car. This is my second new car but the difference between this purchase and my last is that I got everything I was looking for in a car. I really appreciate the service provided by the sales associate and the finance department(Roxanne I believe). More

Wonderful I went to SHEEHY FORD OF MARLOW HEIGHTS. Mr. Kamari Celitan.was very helpful. He was the one that said we will find the way to help you. He sure d I went to SHEEHY FORD OF MARLOW HEIGHTS. Mr. Kamari Celitan.was very helpful. He was the one that said we will find the way to help you. He sure did. He was attentive, very supportive in what I wanted, understanding, understanding in my finance and when he actually told me that I had the car, it was mind blowing. I'm very happy to had met him and he's great. A wonderful sales person, and a wonderful ham being. Thanks so much Mr. Celitan. More