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Banister Ford of Marlow Heights
Marlow Heights, MD
1,465 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,465 Reviews of Banister Ford of Marlow Heights
November 05, 2016
Kamari Celistan - 2011 Dodge Avenger Kamari was one of the most professional salesmen I had the opportunity to work with. I remember asking him how long had he been working with the deals Kamari was one of the most professional salesmen I had the opportunity to work with. I remember asking him how long had he been working with the dealship as if he'd been there for 5 years or so. His response shocked me of course. For an individual to have been working somewhere for a short period of time and have that much Knowledge was extremely impressive. I believe Kamari has set the bar high for younger salesmen and he is a wonderful asset to Sheehy Ford. Being that this is the first car I've ever bought I'm no stranger to customer service. Kamari exemplified great professionalism and care for his customers. On behalf of my wife, myself and the Army, I'd like to say thank you for everything Kamari. - Brandon Lunceford More
by Lunce4
Employees Worked With
Kamari Celistan
October 03, 2016
Excellent Salesman....Horrible Services People!!! This is HARD for me to judge..I tried to call to the service department and NO ONE ANSWERED...I started about:4:30pm and they closed at 7. No one woul This is HARD for me to judge..I tried to call to the service department and NO ONE ANSWERED...I started about:4:30pm and they closed at 7. No one would ANSWER the PHONE. THEY would pick it up and HANG it up. Needless to say I did not get my serviced before I went on my trip. I just shows me that even though I know I had an excellent SALESMAN in "Sonny B" , The service department SUCKS! I was told that(written on{ paperwork} my car would be washed EVERY VISIT....They began to explain THAT THEY NO LONGER OFFER THAT SERVICE...SIR MY CONTRACT STATES OTHERWISE!!! WASH MY CAR....I had to get my serviceman "Sonny B" to MAKE THEM FULFILL MY CONTRACT. I am going to call again today to schedule my SERVICE....wonder what is going to happen! FIVE STARS for Sonny! Two stars for dealership! Only because of Sonny! More
by CakeLady 6
Employees Worked With
Sonny Betancourt
September 23, 2016
worst experience of my life had a complete front brake job done on my f150 4x4. driving home from dealership, front wheel came apart from hub.they would not reimburst me for tow had a complete front brake job done on my f150 4x4. driving home from dealership, front wheel came apart from hub.they would not reimburst me for tow bill or rental car when vehicle was returned. truck stayed in shop for two months before finally repaired. my electronic four-wheel drive hubs are now manual hubs. upon further investigation, I learned the mechanic installed components backwards.I will never go back to this dealership again!! More
by carman
Employees Worked With
service manager steve ??, Bobby Gray
September 20, 2016
Good Service Upon my interest in purchasing a new car, I was immediately contacted by Mr. Kemeri Celistan. From that point on, Mr. Celistan diligently walked me th Upon my interest in purchasing a new car, I was immediately contacted by Mr. Kemeri Celistan. From that point on, Mr. Celistan diligently walked me through the "new" car buyers process. Though I had some early reservations, Mr. Celistan's patience and understanding eased any concerns that I had which had arisen out of the simple nuances of car buying. I highly recommend Mr. Celistan to any novice car buyer looking for a worry-free, professional car buying experience. More
by Kon7epT
Employees Worked With
Kemeri Celistan
September 18, 2016
Great Sale Person I spoke with Patrick Gardiner, Sales man, he listened to what I wanted and got it done. He was excellent. He was really great and knew about everythin I spoke with Patrick Gardiner, Sales man, he listened to what I wanted and got it done. He was excellent. He was really great and knew about everything about my new car! I got everything I was looking for. More
by Kelly Mehlenbacher
Employees Worked With
Patrick Gardiner
September 16, 2016
Great Customer Service!!! I got my car so fast and easy. I always thought car buying was hard. they made it seem so effortless. They were also able to put me in the exact car I I got my car so fast and easy. I always thought car buying was hard. they made it seem so effortless. They were also able to put me in the exact car I wanted! They also even got me more deals than I asked for! More
by Maria Watkins
Employees Worked With
Jason
September 10, 2016
Daughter's first car I purchased a 2014 Infinite q60 in August for my daughter's 20th birthday. My sales agent was great. He listened to our concerns, what we were looking I purchased a 2014 Infinite q60 in August for my daughter's 20th birthday. My sales agent was great. He listened to our concerns, what we were looking for and the constomer ser ice was great. Down hill after! The financial specialist Jennifer, called a week later telling me she took upon herself to switch lending companies, tag on an additional cost (Vip) and that she could FedEx the forms for signature. I signed all but the vip package and returned. I have been asking for my bill of sales contract since then and still haven't received them. I've spoken to another manager (Kermit Ferguson) only to have him lie to me as well about sending them and now no one returns or answers my call. I'm so frustrated at this point. I would still recommend sheehy for of Marlow Heights, just ask for Jonathan. He's great 👌 More
by Sbrbell
Employees Worked With
Jennifer , Jonathan Slaughter
August 24, 2016
Commendation & Concerns I wanted to take the time and opportunity to acknowledge the outstanding customer service and genuine help, care, and concern provided by one of your I wanted to take the time and opportunity to acknowledge the outstanding customer service and genuine help, care, and concern provided by one of your new sales specialist Kamari Celistan. Mr. Celistan assisted me in the purchase of a used 2014 Dodge Ram 1500 Sport on July 27, 2016. I have purchased many vehicles in the past from a variety of dealerships throughout Maryland; so this was not my first rodeo. Mr. Celistan demonstrated himself to be very attentive to my needs and wants and at no time did I feel pressured or overly influenced to make a rushed decision. His calm nature and professional courtesy displayed went a long way in my decision to purchase the vehicle from your dealership. Your sales specialist training must be doing something right in preparing new sales specialist to hit the floor. His example should be modeled and appreciated by other sale team members that interact with your customers. Unfortunately, my car buying experience was not the best at your dealership. Mr. Celistan kept me grounded in my emotions and contacted me daily through telephone calls and text messages to ensure that I was comfortable with the purchase and confident with all the controls and features of the purchased vehicle. Mr. Celistan went above and beyond my expectations in ensuring good customer service and follow through at his level and function. . More
by Marty Ram 1500 Sport
Employees Worked With
Kamari Celistan/Sales Specialist
July 05, 2016
No one ever answer the phone for ever hold My sales person was great and I got a great deal BUT, then when I try to call the dealership to ask questions that when the forever call and no answer My sales person was great and I got a great deal BUT, then when I try to call the dealership to ask questions that when the forever call and no answer started. If you are just purchasing a car for a good deal and do not want any more contact with the dealership, Sheehy Ford of Marlow Heights is for you. More
by Please answer the phone
Employees Worked With
Sonny Betancourt
June 02, 2016
Not Recommended 0 stars for bad customer service. Under valued trade in by thousands compared to Carmax. They wouldn't even negotiate with us, so we left. The sale 0 stars for bad customer service. Under valued trade in by thousands compared to Carmax. They wouldn't even negotiate with us, so we left. The sales manager was condescending. I would not recommend buying a car from this location...don't waste your time. More
by SheehySucks69
Employees Worked With
Sales Manager and Mr. Sergeant
