
Banister Ford of Marlow Heights
Marlow Heights, MD
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1,469 Reviews of Banister Ford of Marlow Heights
Daughter's first car I purchased a 2014 Infinite q60 in August for my daughter's 20th birthday. My sales agent was great. He listened to our concerns, what we were looking I purchased a 2014 Infinite q60 in August for my daughter's 20th birthday. My sales agent was great. He listened to our concerns, what we were looking for and the constomer ser ice was great. Down hill after! The financial specialist Jennifer, called a week later telling me she took upon herself to switch lending companies, tag on an additional cost (Vip) and that she could FedEx the forms for signature. I signed all but the vip package and returned. I have been asking for my bill of sales contract since then and still haven't received them. I've spoken to another manager (Kermit Ferguson) only to have him lie to me as well about sending them and now no one returns or answers my call. I'm so frustrated at this point. I would still recommend sheehy for of Marlow Heights, just ask for Jonathan. He's great 👌 More
Commendation & Concerns I wanted to take the time and opportunity to acknowledge the outstanding customer service and genuine help, care, and concern provided by one of your I wanted to take the time and opportunity to acknowledge the outstanding customer service and genuine help, care, and concern provided by one of your new sales specialist Kamari Celistan. Mr. Celistan assisted me in the purchase of a used 2014 Dodge Ram 1500 Sport on July 27, 2016. I have purchased many vehicles in the past from a variety of dealerships throughout Maryland; so this was not my first rodeo. Mr. Celistan demonstrated himself to be very attentive to my needs and wants and at no time did I feel pressured or overly influenced to make a rushed decision. His calm nature and professional courtesy displayed went a long way in my decision to purchase the vehicle from your dealership. Your sales specialist training must be doing something right in preparing new sales specialist to hit the floor. His example should be modeled and appreciated by other sale team members that interact with your customers. Unfortunately, my car buying experience was not the best at your dealership. Mr. Celistan kept me grounded in my emotions and contacted me daily through telephone calls and text messages to ensure that I was comfortable with the purchase and confident with all the controls and features of the purchased vehicle. Mr. Celistan went above and beyond my expectations in ensuring good customer service and follow through at his level and function. . More
No one ever answer the phone for ever hold My sales person was great and I got a great deal BUT, then when I try to call the dealership to ask questions that when the forever call and no answer My sales person was great and I got a great deal BUT, then when I try to call the dealership to ask questions that when the forever call and no answer started. If you are just purchasing a car for a good deal and do not want any more contact with the dealership, Sheehy Ford of Marlow Heights is for you. More
Not Recommended 0 stars for bad customer service. Under valued trade in by thousands compared to Carmax. They wouldn't even negotiate with us, so we left. The sale 0 stars for bad customer service. Under valued trade in by thousands compared to Carmax. They wouldn't even negotiate with us, so we left. The sales manager was condescending. I would not recommend buying a car from this location...don't waste your time. More
F150 Purchase There were a few people I was involved with at Sheehy Ford in Marlow Heights, MD. However, there were three people who I felt were exceptional to wor There were a few people I was involved with at Sheehy Ford in Marlow Heights, MD. However, there were three people who I felt were exceptional to work with. Special thanks to my rockstar salesman Thomas Richardson. It was a very pleasant experiences working with Jordy Williams and Roxanne Wilson (they are awesome). Thomas, Jordy and Roxanne displayed warm, comfortable and inviting personable customer service skills. They listened, were knowledgeable and assisted as much as possible. I will definitely pop in every now and then to say hello and wish them much success. More
Purchase My sales agent, Thomas R. was knowledgeable and committed to making the deal I wanted work. I appreciated his time, effort and smile. Thank you! My sales agent, Thomas R. was knowledgeable and committed to making the deal I wanted work. I appreciated his time, effort and smile. Thank you! More
Fantastic, my sales person, Karen was Excellent! Karen was an excellent sales person. She was personable and helped in me obtaining the vehicle of my choice. Thanks Karen, you're the best. Steven Mo Karen was an excellent sales person. She was personable and helped in me obtaining the vehicle of my choice. Thanks Karen, you're the best. Steven Morris More
2016 Ford Fusion Wanna give a big shout out and thank you to Jarryd Carver, Evelyn Betancourt, and the entire Sheehy Team at Marlow Heights. Nothing but pure professio Wanna give a big shout out and thank you to Jarryd Carver, Evelyn Betancourt, and the entire Sheehy Team at Marlow Heights. Nothing but pure professionalism and courtesy. They were able to get me into a beautiful 2016 Ford Fusion considering my negative equity on my trade in, unlike other dealers who turn you away. I won't say their name... lol. And my payments actually dropped. They bend over backwards and do their best to get you into the vehicle of your choice. I would definitely recommend Sheehy Ford @ Marlow Heights to anyone. A GREAT EXPERIENCE!!! A GREAT TEAM!!! LOVE YOU GUYS!!! THE BEST!!! I'll be back for my next vehicle... More
Bbbbbad customer service I have been getting my car serviced at Sheehy since 2012. The only reason I continued to deal with this unorganized place is because my oil changes I have been getting my car serviced at Sheehy since 2012. The only reason I continued to deal with this unorganized place is because my oil changes are free ! The wait times are always outrageous and I learned that if you aren't there by 6 am you are xxxx out of luck ! In all my years of coming here I was never told I needed an appointment to get my OIL CHANGED , however today I get there at 6:08am and at 7am I am told they only take appointments.. I asked the employees when did this change take place and how come I didn't receive notification and nobody had the answers. If I had received notice of the policy changes I would've made an appointment ! This was such a big Inconvenience and that is NOT how you run a business by making changes without informing the customers. Others were turned away also ,who weren't aware of this new process. Please get it together ! More
Best deal in the world Ms. Sherrill Smith was a great help. She worked very hard for me to get the deal I got, and o was able to drive away on 2016 car the same day. Everyon Ms. Sherrill Smith was a great help. She worked very hard for me to get the deal I got, and o was able to drive away on 2016 car the same day. Everyone was very helpful. More