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Banister Ford of Marlow Heights
Marlow Heights, MD
1,469 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,469 Reviews of Banister Ford of Marlow Heights
March 06, 2016
Great people and a great deal Our sales consultant, Sonny Betancourt, was the best, very personable. The vehicle we bought was used and has totally lived up to our expectations. T Our sales consultant, Sonny Betancourt, was the best, very personable. The vehicle we bought was used and has totally lived up to our expectations. Thanks Sheehy! More
by Anne C.
Employees Worked With
Sonny Betancourt
March 05, 2016
Great Customer Service My experience at Sheehy Ford was wonderful. The sales representative Evelyn made sure that she could answer any questions that I asked and made sure t My experience at Sheehy Ford was wonderful. The sales representative Evelyn made sure that she could answer any questions that I asked and made sure that I had the perfect car when I left ! I would definetly recommend to others! More
by MWilliams22
Employees Worked With
Evelyn Betancourt
February 16, 2016
Great experience & service Found a Ford Escape online and stopped into dealership to check it out. It had just been traded in and had not started pre-certification process, but Found a Ford Escape online and stopped into dealership to check it out. It had just been traded in and had not started pre-certification process, but Sales (Wesley) and management (Mark) pulled it out of pre-cert so we could see and test drive the vehicle. It has one owner, low mileage, and looked to be in great condition. Told us more about Ford's certification of used cars, warranties, and made a good deal with Ford financing and trade-in. Very customer friendly and process was the most pleasant i've had a car dealership, by far. Pick up the vehicle tomorrow after completion of used-car certification, so hopefully it will be just as smooth as the test drive and sales process. Thanks! More
by SGS_Bowie
Employees Worked With
Wesley and Mark
February 10, 2016
Awesome Customer Service Skills Awesome service, alone with rapid response. I really felt very comfortable and at ease. Great hospitality as while you are waiting. This has been Awesome service, alone with rapid response. I really felt very comfortable and at ease. Great hospitality as while you are waiting. This has been my second purchase with Sheehy Ford in Marlow heights and I will continue to come for outstanding service which was provided to me and my daughter. More
by kendra1st
Employees Worked With
Karen Jones
February 03, 2016
Total REPEAT customer satisfaction! I've been a Sheehy Ford Customer for 5 years, and this time I went into the Sheehy Ford dealership in Marlowe Heights. After having several wonderful I've been a Sheehy Ford Customer for 5 years, and this time I went into the Sheehy Ford dealership in Marlowe Heights. After having several wonderful experiences with their Service Department, I thought I'd try their Sales team since I was entertaining the possibility of trading my 2014 Ford Edge for either a newer model of the same vehicle or just possibly an Explorer. The folks as Sheehy Ford in Marlowe Heights were awesome from the moment I stepped inside. Evelyn Betancourt, Sales Floor Manager, Jarryd Cerver, the General Manager, and Roxanne Wilson,, Finance Director were all the picture of professionalism, creativity, and positive persistence. I walked out of the dealership with the vehicle of my choice at a very comfortable price. My thanks to all!!! More
by Returning Customer
Employees Worked With
Jarryd Carter, Roxanne Wilson, Evelyn Betancourt
December 23, 2015
Impossible to get someone on the phone I spent 2 days trying to get an accurate update on the status of my vehicle's service. On Monday, i called about 8 different times. A few times i sp I spent 2 days trying to get an accurate update on the status of my vehicle's service. On Monday, i called about 8 different times. A few times i spoke with different people who did not know how to help me and told me to try someone else, and at least 4 times, i was transferred around, only to be left on hold for anywhere from 5-15 minutes, before being abruptly hung up on. On Tuesday, I called 3 times in a row, and each time, was put on hold for 10 minutes, then hung up on. When i called back to speak with a manager, i was blindly dumped into a mysterious unidentified voicemail box. Finally, on Tuesday afternoon, i was able to reach someone who advised me that the part that was supposed to be delivered first thing Tuesday morning was not actually there, even though i had been told that my vehicle would be ready by midday Tuesday). When i questioned this, the rep physically walked back to the parts department and found my part, and promised that my vehicle would be next up. From that point, it was only about 2 hours before i received a call that my vehicle was ready. Unfortunately, the hassle and the hours i wasted on the phones over those two days has assured me that i will NEVER be using Sheehy again. I will be finding another dealership for any future repairs or service that i need for my corporate vehicle. Emailed and Called GM Paula with no response to either. More
by JBrown
Employees Worked With
Others did not give me their name before putting me on hold., Paula Caruso
October 09, 2015
The BEST experience I ever have purchasing a new vehicle! The staff was attentive to my needs, and treated me very well!!! It did not take "all day" to do my deal. They worked very efficiently to handle my pu The staff was attentive to my needs, and treated me very well!!! It did not take "all day" to do my deal. They worked very efficiently to handle my purchase!!! Thanks Brian, and Francis, they really made the whole process go as smooth as possible!!! The general manager, Paula Caruso, even took the time to say hello, and see if there was anything she could do to help! More
by Big Al C
Employees Worked With
Brian Sargent, Francis, the finance lady., Paula Caruso
October 02, 2015
Poor Customer Service from Garland in Full Service Lane I took my car for service at the full service lane and the service manager Garland does not communicate what is going on with your vehicle and he was I took my car for service at the full service lane and the service manager Garland does not communicate what is going on with your vehicle and he was rude. An oil change took 5 hours. Managers above him bought them all lunch which took up the majority of the time. When I told the survey rep. No manager called me back because they obviously do not care. Do not take your car to the full service lane. More
by randchi
Employees Worked With
Garland
September 29, 2015
My experience was a smooth ride and an awesome experience!! From the phone call to set up an appointment to driving away with a new car, my experience was top notch! Mr. Sonny Bethancourt was not only very prof From the phone call to set up an appointment to driving away with a new car, my experience was top notch! Mr. Sonny Bethancourt was not only very professional but so sensitive to the needs of this customer! I have been buying cars since 1988 and I have NEVER been more satisfied! I was referred to Mr. Sonny by my family and I went everywhere else but to Mr. Sonny. Well, when I finally made to him at Sheehy Ford, I was so glad I did! The team that worked with me and Mr. Sonny, Paula Caruso, Roxanne Wilson and Kevin, were all awesome as well!!! I am the happiest customer for the month of September!!! Everyone was very nice, courteous, hospitable, informative, determined to satisfy me and all around stupendous!!! I am overwhelmed at such great service and treatment!!!! I have been telling everyone about my awesome experience. Thanks guys! I appreciate you!!! From Sonya Hawkins. More
by SAMM
Employees Worked With
Roxanne Wilson, Sonny Betancourt, Paula Caruso
August 07, 2015
Worse customer service. Wish I had never purchased a Ford!!! It never fells everytime I take my car to this dearlership they keep my car for two to three days. You can never reach anyone in the service departme It never fells everytime I take my car to this dearlership they keep my car for two to three days. You can never reach anyone in the service department and getting someone to call you with an update of your vehicle without you calling them first is unheard of. This will be the last time I go to this dearlership for service. I haven't even gone into detail of all the other issues I've experienced with this dearlership on several different occasions. My advice is to stay away from This dealership!!! More
by Natosha Washington
Employees Worked With
Chris
