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Banister Ford of Marlow Heights
Marlow Heights, MD
1,467 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,467 Reviews of Banister Ford of Marlow Heights
April 21, 2015
Niquie, It was a very good experience I was treated with Respect and Friendliness. My initial visit was to price tires, in route from the parking lot to the tire shop, here come Mr, Poi I was treated with Respect and Friendliness. My initial visit was to price tires, in route from the parking lot to the tire shop, here come Mr, Poindexter with his big smile and great personality and of cause you know I did see a vehicle that cough my eye and from there that was all that was written, in fact it was more that was written (paperwork, paperwork and more paperwork). I am so greatful to Mr. Poindexter, Mr. Allen and the Finance persons (I am sorry I forgot your name, but I didn't forget you SORRY). It was a true pleasure to work with all of the gentlemen. I am so happy and pleased with my new vehicle and service that I received and for that I thank you all that was invalid THANK YOU for being you and don't stop being you keep up the great work as people persons. More
by Nuquies Infor
Employees Worked With
Keith Pointdoxter, and the Finance person,, Shawn Allen
April 17, 2015
The customer service was an is horrible From the day I drove off with the vehicle I wasn't pleased with the service noticed it was body damage to the car let my salesman know an he was like From the day I drove off with the vehicle I wasn't pleased with the service noticed it was body damage to the car let my salesman know an he was like bring it back an we will take care of it. It was going on a month of back an forth phone calls an going up to the dealership an the issue was never resolved until talking to a manager who then said they weren't responsible I also had a issue of the rubber on the back right door which also took just as long they said they put glue on it an it was repaired come to find out it wasn't because it came out of place again no one there communicates with each other my tags hasn't come on time someone different would contact me about info about my tags because they filled out their paper work wrong which meant I had to go back up to the dealership to get an extension when I was calling up there to speak to someone about my frustrations the girl at the front desk always transferred me to someone I didn't need to speak with or they couldn't even help with the situations I wouldn't recommend anyone to go there if I were to do over I wouldn't not of went there very unhappy with them More
by cargirl
Employees Worked With
Steve in sales , Bobby Gray
April 07, 2015
Definitely Memorable!!!! The workers treated me like family. The went above and beyond to make sure I was happy and satisfied. This was my first time buying a car. I got an ap The workers treated me like family. The went above and beyond to make sure I was happy and satisfied. This was my first time buying a car. I got an applause from the whole staff. They were just as happy as I was. I was honored to drive my car off of their lot. Would definitely recommend this dealership to all of my friends and family. More
by remy1032
Employees Worked With
Steve 1, Steve 2 and Biaca
March 07, 2015
very happy I want to thank Linda Vick for her patience and diligence in finding the perfect vehicle for me. Due to my leg and back issues this was no easy task! I want to thank Linda Vick for her patience and diligence in finding the perfect vehicle for me. Due to my leg and back issues this was no easy task! She found me an awesome used vehicle that is perfect in comfort and price. Again, Thanks so much Linda! More
by sandy
Employees Worked With
Linda Vick
March 06, 2015
My new F150 The entire sales staff were very polite and friendly. I'd been to five other dealers, but Jonathon gave me a good deal on the truck I wanted. The entire sales staff were very polite and friendly. I'd been to five other dealers, but Jonathon gave me a good deal on the truck I wanted. More
by Isurus
Employees Worked With
Jonathan Slaughter
March 02, 2015
Over and above! I want to write this review on behalf of two associates that assisted me, Keith and Linda at Sheehy Ford. They went over and above to assist my husba I want to write this review on behalf of two associates that assisted me, Keith and Linda at Sheehy Ford. They went over and above to assist my husband and I in identifying the best vehicle for our needs. They spent extra time and was extremely patient with us during our process. I strongly recommend Keith and Linda and certainly overall Sheehy Ford led by General Manager, Paula Caruso. They are an exceptional team that we trust and will purchase future vehicles from them. Thank you so much! More
by cbridges
Employees Worked With
Keith Poindexter and Linda Vick, Paula Caruso
February 02, 2015
Walking in Faith My wife and I shopped around various dealers seeking the best customer service and best value for a great vehicle. Upon our arrival at Sheehy Ford Ma My wife and I shopped around various dealers seeking the best customer service and best value for a great vehicle. Upon our arrival at Sheehy Ford Marlow Heights we were professionally greeted by Sales Specialist Sherrill Smith during unfavorable weather conditions. My wife and I discussed our purchase plan with Sales Specialist Sherrill Smith. Sales Specialist Sherrill Smith produced a vehicle that suited our needs. During the purchase process we discovered that the outside online financing that we had came with unfavorable fees and fine print. Rather than being turned away Sales Specialist Sherrill Smith introduced us to General Sales Manager Shawn Allen and Finance Manager Donna Mosley. Both were very polite and dedicated to helping us, which made my wife and I agree on allowing them to help us find better financing. At the end of the day my wife and I were greeted and treated with excellent customer service. We received better FINANCING with a LOWER RATE and NEVER FELT PRESSURED into buying a car. My wife and I greatly appreciated the professionalism of Sales Specialist Sherrill Smith, General Sales Manager Shawn Allen and Finance Manager Donna Mosley. We love our Brand New 2015 Ford Fusion S the delivery of our vehicle was excellent and very informative. Thank You, The Williams More
by richwilliams23
Employees Worked With
Donna Mosley, Shawn Allen, Sherrill Smith
November 27, 2014
Customer Service at its WORST Absolutely the worst customer service experience I have been involved with in a very long time. I contacted the dealership in an attempt to get a Absolutely the worst customer service experience I have been involved with in a very long time. I contacted the dealership in an attempt to get a better deal on a Ford Expedition. I told the dealership the "Out The Door" price I had received from a competitor and asked if they could beat it. I received the following (in an email) from Darryl Bernard, Sales Manager: Pls allow me the opportunity to earn your business. I need to see and evaluate your trade. I would appreciate the same opportunity my competitive dealer was given to present numbers to you comparing identical vechicles. When can you come and visit us? Pls adv asap if and when available. So, I arranged to go to the dealership (which is about 50 miles from where I live) to provide Mr. Bernard the opportunity he requested. Once I arrived, I met with Sean Mason, (nice man, no responsibility for this complaint) who gathered the information on my trade to include what the other dealership had offered me for it. He took the information to Mr. Bernard and returned quickly stating that Mr. Bernard said, "this was not a good deal for the dealership and they couldn't meet the price." This amounted to a long and unappreciated journey to be dismissed in a way that could have been done through email with just a simple question or two. I was, and still am, quite concerned about this interaction. As a current Sheehy customer with loyalty to the company (having purchased several vehicles previously) I did not appreciate this experience. It is very clear to me that Mr. Bernard was only interested in his numbers and not the fact I was a customer who may not be a buyer today, but could be in the future; if he would have only taken the time to follow some simple customer service principles. I assure you that based on my experience I will not recommend this dealership nor do business with them. I am also disappointed with this interaction based on information Sheehy has on their own corporate website which states: 1. " Sheehy is also the home of the Price Match Guarantee. If you make an agreement to purchase the same vehicle for less from another dealer, we will match that price." 2. "Our customer-centric approach has earned our stores some of the most prized awards in the industry. All of our Ford stores are Blue Oval Certified.' This experience has also made me think twice about the Sheehy "Brand" and where the organization seems to be going with their customer service policies and procedures. More
by JAATS
Employees Worked With
Darryl Bernard, Sean Mason
October 21, 2014
Purchase of my 2014 Explorer Sport I came into this dealership needing down size from a gas drinking Yukon. Brandon and Mason went out of their way trying to find me just the right smal I came into this dealership needing down size from a gas drinking Yukon. Brandon and Mason went out of their way trying to find me just the right smaller SUV of my liking, needless to say I am very picky. Brandon was very patient and he took his time explaining exactly what Twin Turbo meant and how cost efficient the vehicle is. They did not have the color I wanted, so he found one at another dealership. When the vehicle arrived it was nicer than I expected. Brandon then had to spend a lot of extra time explaining ALL the electronic gadgets. Many thanks to Brandon & Sean and the Management Team Chris and Tony. More
by sandySmith2497
Employees Worked With
Brandon Smith & Sean Mason
October 06, 2014
Poor Customer Service money back guarantee I purchased a vehicle on 9.2.14 and returned it on 9.3.14 because i was not satisfied with the vehicle. I was asked 30 million questions by 3 differen I purchased a vehicle on 9.2.14 and returned it on 9.3.14 because i was not satisfied with the vehicle. I was asked 30 million questions by 3 different people upon my returning the vehicle despite the 3 day money back guarantee. I was told i should have my downpayment refund in 7-10 days. After 14 days i began calling about my refund. I received the run around and the give me your number and i will call you back, no return call. I even left a message with Paula Caruso and of course no return call. This went on for 4 days and finally i went back to the dealership. I again got the run around about my refund and was told it will take 30 minutes to print the check so i waited. After an hour there was no check. I paged Sean Chapman who was assisting me and he didn't have the decency to come to the sales floor to address the situation. I had to go knock on doors start yelling and screaming and threatening to dent the cars in the showroom before i was given my refund. I was in the dealership 2 1/2 hours waiting on a refund check. NEVER AGAIN WILL I BUY FROM THIS DEALERSHIP. More
by neveragain100
Employees Worked With
Sean Chapman, Sherrill Smith, Paula Caruso
