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Banister Ford of Marlow Heights

Marlow Heights, MD

3.9
1,469 Reviews

5000 Auth Rd.

Marlow Heights, MD

20746

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1,469 Reviews of Banister Ford of Marlow Heights

June 26, 2015

Poor Customer Service June 16th I visited FORD about repairing my sunroof. I was asked to bring my car back on 6/17/15 I took the day off formula car to be repaired. During More

by Tommy Totten
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bobby Gray
June 01, 2015

Wish I could give ZERO stars We went to Sheehy because we were past customers, worst experience EVER! Sat for 3 1/2 hours to finalize a deal that was made before we got there. Thi More

by Anniemay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sonny Betancourt, Paula Caruso
Jun 02, 2015 -

Banister Ford of Marlow Heights responded

Thanks for taking the time to submit your feedback. I regret that your experience was poor in my dealership. Typically, we are efficient and quick when processing things for our customers. There was a gap in communication that has been addressed withinour store. If there is anything I can do to win back your business, please let me know. Thanks, Paula Caruso General Manager PaulaCaruso@sheehy.com

April 21, 2015

Niquie, It was a very good experience I was treated with Respect and Friendliness. My initial visit was to price tires, in route from the parking lot to the tire shop, here come Mr, Poi More

by Nuquies Infor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Pointdoxter, and the Finance person,, Shawn Allen
April 17, 2015

The customer service was an is horrible From the day I drove off with the vehicle I wasn't pleased with the service noticed it was body damage to the car let my salesman know an he was like More

by cargirl
Friendliness
Recommend Dealer
No
Employees Worked With
Steve in sales , Bobby Gray
Apr 17, 2015 -

Banister Ford of Marlow Heights responded

Thanks for taking the time to provide your feedback. I regret that you have had an unpleasant experience with our dealership. Being transparent and consistent are practices that we believe in. It seems there have been a lot of communication around this situation. I would like to personally learn about your experience so that I can try to resolve it. Please contact me directly and I will do my best to change your experience around. Paula Caruso 301-761-5922 General Manager

Apr 27, 2015 -

Banister Ford of Marlow Heights responded

Thanks for taking the time to provide your feedback. I regret that you have had an unpleasant experience with our dealership. Being transparent and consistent are practices that we believe in. It seems there have been a lot of communication and miscommunications around this situation. I would like to personally learn about your experience so that I can try to resolve it. Please contact me directly and I will do my best to change your experience around. Paula Caruso 301-423-4950 General Manager

April 07, 2015

Definitely Memorable!!!! The workers treated me like family. The went above and beyond to make sure I was happy and satisfied. This was my first time buying a car. I got an ap More

by remy1032
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve 1, Steve 2 and Biaca
March 07, 2015

very happy I want to thank Linda Vick for her patience and diligence in finding the perfect vehicle for me. Due to my leg and back issues this was no easy task! More

by sandy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Linda Vick
March 06, 2015

My new F150 The entire sales staff were very polite and friendly. I'd been to five other dealers, but Jonathon gave me a good deal on the truck I wanted. More

by Isurus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Slaughter
March 02, 2015

Over and above! I want to write this review on behalf of two associates that assisted me, Keith and Linda at Sheehy Ford. They went over and above to assist my husba More

by cbridges
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Poindexter and Linda Vick, Paula Caruso
February 02, 2015

Walking in Faith My wife and I shopped around various dealers seeking the best customer service and best value for a great vehicle. Upon our arrival at Sheehy Ford Ma More

by richwilliams23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donna Mosley, Shawn Allen, Sherrill Smith
November 27, 2014

Customer Service at its WORST Absolutely the worst customer service experience I have been involved with in a very long time. I contacted the dealership in an attempt to get a More

by JAATS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Darryl Bernard, Sean Mason
Dec 03, 2014 -

Banister Ford of Marlow Heights responded

Hello, I want to apologize for the experience you had while visiting our store. We are always looking to improve, as we pride ourselves on giving our customers a great experience. I am sorry to hear that you were not pleased with your experience in our dealership. I would appreciate the opportunity to speak with you personally, in an effort to improve our store and to help earn your loyalty back. At your convenience, please contact me at 301-423-4950 so we can discuss your situation. Again, I appreciate your feedback. I look forward to speaking with you. Sincerely, Paula Caruso General Manager

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