Banister Ford of Marlow Heights

We had an excellent experience with this dealership, and, in particular, with Mike Lancaster. Mike was incredibly helpful and knowledgeable and guided us through what would have otherwise been a rather daunt in particular, with Mike Lancaster. Mike was incredibly helpful and knowledgeable and guided us through what would have otherwise been a rather daunting process. He was friendly, honest, accommodating, and by the end there was no question that we were getting the best deal possible with his help (we had visited a few other Ford dealerships before coming to Sheehy.) The staff stayed late (after biz hours were over) and were also helpful in choosing an insurance policy that best fit our needs. HIGHLY recommend this dealership, and especially Mr. Lancaster. More

I love Sheehy Ford of Marlow Heights they made my daughter's first car experience a great one. I absolutely love Mrs. Betancourt and Mr. Ledbetter! Mr. Ledbetter gave us the best price and was honest daughter's first car experience a great one. I absolutely love Mrs. Betancourt and Mr. Ledbetter! Mr. Ledbetter gave us the best price and was honest about the various other offers out there. Truly an amazing group of people. Would I recommend sheehy ford of marlow heights...100 times yes without hesitation!!!! Mrs. Betancourt love you to pieces you are absolutely AMAZING!!! More

My experience with Sheehy of Marlow Heights was the BEST experience I have ever had purchasing a car. Everyone was nice & very helpful. The team helped me to relax, I was nevous because of my poor credit experience I have ever had purchasing a car. Everyone was nice & very helpful. The team helped me to relax, I was nevous because of my poor credit hstory. but everyone was positive & respectful & willing to work with me to make the process as comfortable as possible. I am a very happy & satified customer. Thanks to everyone!! The Betacourt's are a GREAT team!! More

I recently bought a Ford Fiesta from Sheehy Ford Marlow Heights. It was a wonderful experience. I was looking for a new car within a certain payment range and they definitely worked with me to make it ha Heights. It was a wonderful experience. I was looking for a new car within a certain payment range and they definitely worked with me to make it happen. I am very indecisive and find it hard to make big decisions, however this didn't alter Glenda or Paula Caruso's service. Glenda was very helpful with finding the cars I needed to test drive and no matter how many times my indecisiveness sent her back out on the lot she always came back with a smile. Paula was also more than patient with me as I bounced between the Focus and the Fiesta. She gave me all the information I needed in regards to gas mileage and safety specs. When I finally made my decision on the Ford Fiesta they both worked to find me the car I wanted in the color I wanted and with the options I wanted. Ricardo was also extremely helpful and made the usually stressful environment of a finance office a pleasant and stress free experience. It was a magnificent experience and I couldn't be happier with my car (it's silver and awesome). Since buying my car I've told many coworkers, friends, and family members about the Sheehy Ford in Marlow heights and express my sincere satisfaction with the customer service and product. Side note, I was also allowed to sign their pink explorer in honor of a friend for their Breast Cancer program which they were all very serious and dedicated about. I have nothing but wonderful things to say about the people I worked with. More

I don't typically write reviews but I wanted to share my great experience. I was on a very tight schedule and Les was very helpful in getting me in and out. He was very friendly and clear with what nee my great experience. I was on a very tight schedule and Les was very helpful in getting me in and out. He was very friendly and clear with what needed to be done. My experience with him and Sheehy was fantastic. More

Visited Sheehy Ford earlier this week just to look at new Explorer. Met Mike Lancaster and was impressed with his approach. Came back three days later to actually purchase two vehicles. Entered the deal w Explorer. Met Mike Lancaster and was impressed with his approach. Came back three days later to actually purchase two vehicles. Entered the deal with extreme negative equity, yet really wanted to lease instead of purchase. Sales Manager Shawn Allen was upfront that situation was tough, but believed a deal could still be made. All the while, Mike and trainee Adrian were fantastic with customer service and updates about progress of the deal. Later, dealt with Ricardo Ledbetter who was also blunt about it being a stretch that a deal could be done, but would work as hard as possible to make it happen. In the end, an incredible deal was made where my negative equity was rolled into a 39 month lease and payments were totally acceptable on a Ford Explorer Sport and a Taurus SHO. The entire experience renewed my belief in human nature and that people truly want the best for others. I will always send friends and family to Sheehy as you are treated like both from the onset. More

I purchased a new 2014 Mustang GT from Evelyn Betancourt and was pleased with her service. Evelyn was friendly, professional and accommodating. The car itself had an issue with the seat track which Les Les and was pleased with her service. Evelyn was friendly, professional and accommodating. The car itself had an issue with the seat track which Les Les Ashburn Sr. took care of right away. Overall great experience! More

Les Ashburn is the BEST and only sevice consultant I deal with when I have issues with my vehicle. He is very friendly and professional all the times. Thank you Les for providing GREAT service and being re with when I have issues with my vehicle. He is very friendly and professional all the times. Thank you Les for providing GREAT service and being reasonable. Buchanan = ) More

My experience was more than good, it was actually great. I honestly say this dealership is the second dealership I have gone to in my life and received great service and provided a professional environment I honestly say this dealership is the second dealership I have gone to in my life and received great service and provided a professional environment and went about it with honesty and integredity. I went in looking for a used older model and Glenda and her staff worked effortlessly to convince me to go new and offered a great deal I couldn't resist. You might think its impossible to have a great experience at a car dealership, believe me I was thinking the same. The only bad thing that happen because it was so late in the evening, the service guy did not wash the car like he was suppose to and I left with sticker invoice stains on my back window. Outside of that, everyone was busy and professional. I could not give Glenda one point less than 10. She knows her job and the business & and will do what she can to make it work for you even if you have trouble making up your mind. More