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Banister Ford of Marlow Heights
Marlow Heights, MD
1,465 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,465 Reviews of Banister Ford of Marlow Heights
May 21, 2013
I don't typically write reviews but I wanted to share my great experience. I was on a very tight schedule and Les was very helpful in getting me in and out. He was very friendly and clear with what nee my great experience. I was on a very tight schedule and Les was very helpful in getting me in and out. He was very friendly and clear with what needed to be done. My experience with him and Sheehy was fantastic. More
by msdrewjr
May 20, 2013
My experience was not a very good one. I drove 2 hours from Mechanicsville, va I purchase my car. I was told I had to come ASAP because if not my car was going to be sold to someone else... Even though I from Mechanicsville, va I purchase my car. I was told I had to come ASAP because if not my car was going to be sold to someone else... Even though I had a loan through the dealership and they had my insurance for the car on file.. Obviously they knew I was serious about getting the car. Also I was told to be there by 8 am or my car was likely to be sold to someone else.. I got up at 5 am and was there by 8 am but my dealer didn't show up until 9:30am and no one helped us for an hour... So I began to get very nervous... Also there was signs all over the dealership saying that cars can be shipped at no charge... So I was very confused at to why I had to drive all that way... Even though my experience was terrible everyone was overall very friendly.. I just feel all of this could have been avoided. I will not be recommending this dealership to anyone. More
by Cktuck15
Employees Worked With
Matt
May 19, 2013
Visited Sheehy Ford earlier this week just to look at new Explorer. Met Mike Lancaster and was impressed with his approach. Came back three days later to actually purchase two vehicles. Entered the deal w Explorer. Met Mike Lancaster and was impressed with his approach. Came back three days later to actually purchase two vehicles. Entered the deal with extreme negative equity, yet really wanted to lease instead of purchase. Sales Manager Shawn Allen was upfront that situation was tough, but believed a deal could still be made. All the while, Mike and trainee Adrian were fantastic with customer service and updates about progress of the deal. Later, dealt with Ricardo Ledbetter who was also blunt about it being a stretch that a deal could be done, but would work as hard as possible to make it happen. In the end, an incredible deal was made where my negative equity was rolled into a 39 month lease and payments were totally acceptable on a Ford Explorer Sport and a Taurus SHO. The entire experience renewed my belief in human nature and that people truly want the best for others. I will always send friends and family to Sheehy as you are treated like both from the onset. More
by MarkDozier
Employees Worked With
Shawn Allen
May 15, 2013
I purchased a new 2014 Mustang GT from Evelyn Betancourt and was pleased with her service. Evelyn was friendly, professional and accommodating. The car itself had an issue with the seat track which Les Les and was pleased with her service. Evelyn was friendly, professional and accommodating. The car itself had an issue with the seat track which Les Les Ashburn Sr. took care of right away. Overall great experience! More
by ekb55
Employees Worked With
Evelyn Betancourt
April 03, 2013
Les Ashburn is the BEST and only sevice consultant I deal with when I have issues with my vehicle. He is very friendly and professional all the times. Thank you Les for providing GREAT service and being re with when I have issues with my vehicle. He is very friendly and professional all the times. Thank you Les for providing GREAT service and being reasonable. Buchanan = ) More
by Tricey
March 12, 2013
My experience was more than good, it was actually great. I honestly say this dealership is the second dealership I have gone to in my life and received great service and provided a professional environment I honestly say this dealership is the second dealership I have gone to in my life and received great service and provided a professional environment and went about it with honesty and integredity. I went in looking for a used older model and Glenda and her staff worked effortlessly to convince me to go new and offered a great deal I couldn't resist. You might think its impossible to have a great experience at a car dealership, believe me I was thinking the same. The only bad thing that happen because it was so late in the evening, the service guy did not wash the car like he was suppose to and I left with sticker invoice stains on my back window. Outside of that, everyone was busy and professional. I could not give Glenda one point less than 10. She knows her job and the business & and will do what she can to make it work for you even if you have trouble making up your mind. More
by Ransome72
Employees Worked With
Glenda aka "Supa G"
March 04, 2013
I purchased my new Tarus in October. I bought it in for service in February. As usual I received excellent customer service. Les and his team are excellent!!! Karen Nightengale service in February. As usual I received excellent customer service. Les and his team are excellent!!! Karen Nightengale More
by me24kiam
Employees Worked With
Service Department -Les
January 23, 2013
While looking for a C-Max SEL, we did a few rounds of emails to six or seven local Ford dealers asking for the lowest price. We changed from an Edge to a C-Max after one round, and we had to do a later emails to six or seven local Ford dealers asking for the lowest price. We changed from an Edge to a C-Max after one round, and we had to do a later round because we ended up with a couple of out of town business trips before we could finalize. We just bought our C-Max this afternoon from another dealer. I'm writing this negative review of Sheehy Marlow Heights though because of just how ridiculously high all of their bids were. In every single round, their bids were by far the highest. For my spouse and me, it was kind of a joke between us to see how high this dealership would come in with their bid. This past weekend, Sheehy gave us a price that ended up being OVER MSRP. The other odd part about them is that they were among the most aggressive dealerships in badgering us with phone calls and emails, and were insisting that their prices were the lowest because C-Max's are such hot cars. Until Tiffany and her team start to realize that anyone writing to them by email can just as easily send the same request to a five or ten other dealers too, there really is no point in writing to Sheehy. Save your email inbox from getting cluttered up with ridiculously high bids! More
by cmaxhappy
Employees Worked With
Tiffany
December 04, 2012
I took my vehicle in for service on my car engine and was;nt satified at all. They charged me $1000.00 for nothing. The problem was a ticking in the engine. They pulled the engine and seems to me , can't was;nt satified at all. They charged me $1000.00 for nothing. The problem was a ticking in the engine. They pulled the engine and seems to me , can't find the problem. Both my car warrenty company are pissed. My car is stillup in the air awaiting to be fixed. very poor service. they do not call you and reaasure that everything O.k. or nothing . BE AWARE. Please ask questions More
by blwright41
Employees Worked With
michael jenkins in service
November 19, 2012
It was the easiest purchase of a vehicle that i have ever experienced. From the test drive to the purchase it was easy and simple, not haggle or games. I purchase the card that I wanted in the color and with experienced. From the test drive to the purchase it was easy and simple, not haggle or games. I purchase the card that I wanted in the color and with all the bells and wistles I wanted as well. Everyone was happy and pleasant you can tell they all liked thier jobs including the people that i didn't even have contact with but i did observed while i was waiting to finalize my contract. This was my first time working with a dealership as far as financing so I am very pleased at the service i recieved from everyone. More
by sysibley
Employees Worked With
Q and Trevor
